The service attitude of the hotel staff is very good. I appreciate Eva at the counter for providing flexible communication content and patiently explained our questions.
The room is spacious enough for four adults.
The room was neat and clean.
The location is convenient.
Thank you for your positive feedback. We are delighted to hear about your positive stay experience, and you found the service attitude of our staff to be very good. We appreciate Eva at the front desk for her flexible communication and patient explanations to address your queries. It's great to hear that the room was spacious enough for four adults and that it was neat and clean. Thank you once again for choosing to stay with us and we look forward to welcoming you back in the future.
Rooms were a bit small but otherwise comfortable will be staying at holiday inn Golden Mile Nathan Road again
Central location to all major attractions
Easy walk to temple street market and all train stations
Kindly look for alki for any assistance
In the lobby
Thank you for your feedback! It sounds like Sukie provided excellent service during your check-in. We are glad to hear that despite the slightly small rooms, you found them comfortable. We're delighted to know that you plan to stay at the Holiday Inn Golden Mile again.
The central location of the hotel near major attractions and the easy access to Temple Street Market and train stations seem to have enhanced your stay. We appreciate your review and look forward to welcoming you back soon!
Warmest regards
Carlos Souza
General Manager
Sweet gesture at it's finest.
They gave my son a little surprise on his birthday. Very nice customer service and they have the international hotel standard, they speak english well. Willing to help.
Clean and big room too. I will surely recommend to my family and friends.
Thank you for sharing your experience with us on your recent stay at our hotel. We are thrilled to hear that we were able to make your son's birthday special with our little surprise. Providing excellent customer service and creating memorable moments for our guests is always our top priority. We are also glad that you found our customer service to be very nice, and we strive to maintain international hotel standards to ensure the best experience for all our guests. It's wonderful to know that you enjoyed the clean and spacious room during your stay. Your recommendation to your family and friends means a lot to us, and we truly appreciate your kind words. Thank you for choosing our hotel for this special occasion. We look forward to welcoming you, your family, and friends back in the future for more memorable stays.
We have been staying at Holiday Inn here for more than 20 years already. When it comes to staying in HK, there’s no other place we consider but Holiday Inn as it meets our standards in the usual things that we look for: cleanliness, location, good food, and staff service. The staff members are very warm and hospitable, especially the ones we have made friends with at the Club Lounge: Esther, Joanne, Aimma, Jennifer and Michelle. They always make sure that we are attended to and that we are at home in Holiday Inn. We are always very thankful for them 🥰
Thank you for your heartwarming feedback! We are truly grateful to hear that our hotel has become your family's second home over the past 20 years. It's a great pleasure to know that we have consistently met your expectations in terms of cleanliness, location, food quality, and staff service.
We are especially delighted to hear about the wonderful experiences you've had with our staff members, Esther, Joanne, Aimma, Jennifer, and Michelle, at the Club Lounge. Their warm hospitality and attentive service are what we strive for with every guest, and we are thrilled to hear that they have made your stays memorable and enjoyable.
Your kind words and loyalty mean a lot to us, and we are truly thankful for your continued support and cherished moments spent with us at the hotel. We look forward to welcoming you and your family back for many more years to come.
It's my 2nd time here, but can't believe, they have no complimentary water, disposable toothbrushes ,etc , uts available but subject to a fee, I can't imagine a hotel without these...these are common to almost all hotels especially big chains of hotels...I'm starting to wonder if I booked thr right hotel...
Thank you for sharing your feedback with us. We understand your concerns regarding the absence of complimentary water and disposable amenities during your stay. Your comments are valuable to us, and we want to inform you about an upcoming change in our practices.
According to the Product Eco-responsibility (Amendment) Bill 2023, effective from April 22, 2024, Holiday Inn Golden Mile no longer provide disposable plastic products (including toothbrushes, toothpaste, shower caps, razors, combs, plastic-bottled water) for free. Should you require these items, they will be available for purchase in line with our commitment to environmental sustainability.
We appreciate your understanding and support as we implement these eco-friendly initiatives. Your comfort and satisfaction are important to us, and we will strive to make your future stays as pleasant as possible. If you have any further concerns or if there is anything we can do to enhance your experience, please do not hesitate to let us know.
We look forward to welcoming you back and providing you with a more environmentally conscious and enjoyable stay in the future.
Warm regards,
Carlos Souza
General Manager
