Hmmmmm What can I say about this Golden Mile hotel in HK?!
Dismal and disappointing are the first words that came to mind.

Before airing my grievances, I'd first give good applause to great staff at front desk including Leo and Jackie, and exceptional people at Executive Lounge including Cindy, Sarah & Marcel. They stood out anyhow out of this terribly disappointing experiencing staying at Holiday Inn Golden Mile HK property.

Golden Mile is dated and old, despite the recent renovation. Situated at the prime location of the busy Tsimshatsui area, rooms are offered at a fair price mostly likely due to the chilling Covid19 Pandemic imported from China. I recalled previous stays at the hotel where the lobby is inundated with noises of loud mandarin speakers from the Mainland China and room rate then was way higher. Most rooms in the hotels offer no views, and the best possible view is if you're facing a street between two buildings, or you would simply wave hello to the tenants at the opposite block. Bathtubs don't exist except in the very limited suites, and you would never be upgraded even as a Spire Elite member to them, nor would one want to pay 4 times the price when choices are abound in much better hotels around with great views. Hospitality should, if you're lucky, be the thing you'd appreciate at this hotel. Apart from the great people I mentioned, many failed to at all exhibit much of a human touch.

Restaurant outlets are fine places to visit, though again don't expect much from their service unless you're lucky enough to be waited by non-local staff. Big hands to Osteria Ristorante's receptionist Januka (pardon my incorrect spelling, in case) for her professionalism and another Nepalese waitress. Hari's bars never impress anyway, and during my visit, is shut. Loong Yuen, the Chinese restaurant at the hotel, offers fine food but it's way overpriced for a hotel restaurant without a view, when you could find much better options at other hotels around.

Food at breakfast & happy hour at the Executive Lounge is better than expected, and again thanks to the nice wonderful people I mentioned the overall stay experience was made much better. Managers there including Eunice & Yolanda seemed condescending, and surely tarnishing the great impression the hospitality team has displayed.

IHG hotels in Hong Kong lack much strength since the Intercontinental is closed down for refurbishment, and the Grand Standford in the neighbourhood is barely surviving in this chilling Pandemic-stricken winter of tourism. You would have hoped that Golden Mile, despite the physical disadvantage, would do more to make up for the shortcomings. Rest assured, it wouldn't.

I don't recommend travellers to pick this hotel, after all.

Me and my friend visited during public holiday but the hotel wasn’t too packed. We had a deluxe plus room, which is newly renovated but the lighting in the room is dim and should be improved.

The gym is small and the equipments are old, but good to have a quick workout. Swimming pool isn’t heated so we were freezing (that day wasn’t cold but no sun), turn out the staff told us the pool will be cold if there is no sun heating the pool up.

The club is spacious and well-decorated. The breakfast and cocktail were good, wide variety of food and quickly refilled. Red and white wine are available throughout the day! You can simply just sit there, enjoy your glass of wine and watch your iPad for the whole day.

The only con with their club lounge is that there is no window.

All staffs are friendly and kind. We used 400+ hkd to get a room with executive access, couldn’t be any cheaper for a quick and relaxing staycation!

Big clean room with friendly and attentive staff. Good facilities with a swimming pool with lots of sun loungers and good size gym. Excellent location right next to two MTR exits (TST Station) and a close walk to Victoria Harbour waterfront and the Avenue of Stars. Good buffet breakfast.