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Danny Eu
Hong Kong, China

Value for money

5.0 of 5 bubblesReviewed 1 Dec 2020via mobile
Me and my friend visited during public holiday but the hotel wasn’t too packed. We had a deluxe plus room, which is newly renovated but the lighting in the room is dim and should be improved.

The gym is small and the equipments are old, but good to have a quick workout. Swimming pool isn’t heated so we were freezing (that day wasn’t cold but no sun), turn out the staff told us the pool will be cold if there is no sun heating the pool up.

The club is spacious and well-decorated. The breakfast and cocktail were good, wide variety of food and quickly refilled. Red and white wine are available throughout the day! You can simply just sit there, enjoy your glass of wine and watch your iPad for the whole day.

The only con with their club lounge is that there is no window.

All staffs are friendly and kind. We used 400+ hkd to get a room with executive access, couldn’t be any cheaper for a quick and relaxing staycation!
Date of stay: October 2020
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerhard Aicher, General Manager at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this review
Responded 14 Dec 2020
Thank you for posting your review and scores and for choosing us as your hotel here in Hong Kong. It is wonderful to know that you enjoyed your stay so much and that our team took good care of you. Thank you once again for choosing us and we very much hope to see you again soon the next time you are in the city. Warmest regards. General Manger, Gerhard Aicher
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 16 November 2020

Big clean room with friendly and attentive staff. Good facilities with a swimming pool with lots of sun loungers and good size gym. Excellent location right next to two MTR exits (TST Station) and a close walk to Victoria Harbour waterfront and the Avenue of Stars. Good buffet breakfast.

Room tip: Rooms on Mody Road side are brighter
Date of stay: October 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank paulmclauchlan4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerhard Aicher, General Manager at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this reviewResponded 15 December 2020

Thank you for your visit. It is wonderful to know that you enjoyed your stay and our facilities so much. Thank you once again for choosing us and we very much hope to see you again soon. Warmest regards. General Manger, Gerhard Aicher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2020 via mobile

I wish to lodge a complaint regarding the executive lounge of Holiday Inn Golden Mile, Hong Kong. When I checked in @ the front desk, the staff member told me that the evening cocktail started at 6:00 p.m. and I could have drinks and snacks anytime during the opening hours of the lounge. When I entered the lounge @5:40p.m. the staff members tried to deny me from staying in the lounge. When the food stuffs were laying idly without wrapping@ about 6:00p.m., the staff member rushed to stop me from taking anything notwithstanding that I told her that I would left before 7:00p.m. . However, the staff did not insist on guests to wear mask when taking food. I was entirely upset by the utmost efforts made by their staff members to reserve the food of the Lounge instead of maintaining the hygiene of the Lounge. I would like to share this experience hoping that others would not come across similar embarrassment.

Date of stay: November 2020
Trip type: Travelled with friends
3  Thank evalingling2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerhard Aicher, General Manager at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this reviewResponded 15 December 2020

Thank you for taking the time to post your review, and for this opportunity to respond. We very much appreciate your kind words and positive feedback, and rest assured this will be shared with the team. We do appreciate the insights you have provided us, and rest assured they will be discussed at the next managers meeting. Thank you for choosing us, and we do hope to welcome you back one day soon. Warmest regards. General Manger, Gerhard Aicher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2020 via mobile

This stay...was absolutely my wrong choice. I should not choose any cheap package, i.e. $648+ with dim sum breakfast, really made us disappointed.

Though I understand that some of the hotels in Hong Kong accept bookings for quarantine purpose, I don't expect the hotel assigned my room opposite to a quarantined room, and there were total 4 quarantined rooms on the same floor.

I've tried to contact the duty manager through the operator who queried me how I recognized the room opposite to mine was a quarantined room. Simple...there was a table outside the room.

When the duty manager returned my call, I just emphasized my concern, especially I stayed with mom this time, so I insisted on the room change. Finally, the Concierge sent me the new key card for another room which located on higher floor without any quarantined room.

Furthermore, the view outside of our room was extremely horrible, but I don't think the hotel can do anything at all.

For dim sum breakfast, we already realized that the choices will be a bit limited, but we were so surprised to the portion either and we had to reorder at least once or twice for our preferred items.

Nevertheless, I do appreciate the assistance from reservations team - Yan, whose explanation was clear & detailed, also the hygiene pack with masks, sanitizing wipes & gel ready in-room.

Date of stay: September 2020
Trip type: Travelled with family
2  Thank ivyursula
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerhard Aicher, General Manager at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this reviewResponded 15 December 2020

Thank you for taking the time to post your review. We really appreciate your kind words and positive feedback, and rest assured this will be shared with the team. We do appreciate the insights you have provided us, and rest assured they will be discussed at the next managers meeting. Thank you for choosing us, and we do hope to welcome you back one day soon. Warmest regards. General Manger, Gerhard Aicher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2020

Considering that my mum's birthday was around the corner, and therefore my sister and I intended to book a room for a staycation. Under the previous social distancing policies against COVID-19, the gymnasium and pool were sadly closed, and my mum did not want to stay at luxury hotels in which it was pricey, but we could not enjoy the hotel's services and facilities. Thus, we finally bought a staycation package from Trip.com. Less than HKD 500, you are entitled to stay at Premium Plus Room with an access to its Executive Club Lounge, HKD 200 dining credits as well as a complimentary late departure until 16:00. The worthiest staycation package that I have ever come across in my life, in a nutshell.

Upon arrival I expected to be escorted to the Executive Club Lounge, so that my family and I could check-in and have the drinks at the same time; however they did not offer it. Fortunately the room was immediately available; that was truly nice indeed as my mum walked with a walking cane. For sure it was not convenient if the room was not ready. By the way, I have to say that I really did not like the way of expression of the front desk lady, since I was told that I was SPECIALLY ARRANGED to stay at a renovated room this time, but my staycation package originally comprises a renovated room. It sounded nice, but misleading, indeed.

Having arrived at the room, my mum did not like it very much, since we could see the bathrooms of the opposite Tenement House from our window and, most importantly, the room was really dark even if we switched on all the lights. For the elderly or the people who have difficulties to walk, we were afraid that they would get hurt when they could not see the pathway clearly. We, then, requested a lamp in the room, yet it was not available. Fortunately, the Executive Club Lounge staff moved us to another room facing directly to K11 Artmall in which it allowed sunlight coming to the room, even though the room setting was basically the same. I felt very sorry that I forgot the name of the staff; I wish you would see my appreciation here. Additionally, every room was placed with a bag that contains a few pieces of mask, alcoholic wet wipes and hand sanitizer. This was so attentive, especially under this increasingly worsening coronavirus situation.

Talking about the Executive Club Lounge, it really surpassed our expectation; perhaps we did not have any expectation under this price. No matter the morning breakfast and evening cocktail sessions, the food and drinks there were better than my visit in November 2019 in Hyatt Centric Victoria Harbour. Unlike Hyatt, Holiday Inn did not have breath-taking Victoria Harbour view, but the food service here was surprisingly exceptional. 

Only one thing that we were dissatisfied with was the hotel's staff. A number of white-collars or hotel's executives joined our morning breakfast session and snack time. We could recognize those people, even if they did not wear the name tag, since we could overheard their conversation on launching different packages to rescue worsening hotel's business. Did you think it was appropriate for the guests to know it, didn't you? And, it was somewhat indecent to grab the food faster than the guest, when it was almost out of stock or had a queue in the live kitchen section.

What is more, my mum was required to go to a hospital for a body checkup the next day morning, and therefore we went to have breakfast together at around 08:30 a.m. I feared that my mum would get faint if she forgot to bring a bottle of water. Therefore, I asked for it while we were having morning breakfast. I was so shocked that I was requested to pay for it. Yesterday I could get it for free during our snack time. How come I needed to pay this time. Ironically speaking, I saw a regular guest who was warmly greeted by an Executive Club Lounge staff and offered a bottle of water at that moment. That guest was so happy that the staff remembered his predilection during the breakfast. It was not about money, but service inconsistency or double standards.

Lastly the reason why I would title this review as "Brave to Admit a Mistake with Sincerity". The story was that when we were asking for more pillows, the room attendant also sent a cup of yoghurt to us. We had no ideas about this, as we never requested it before. I then contacted the Service Centre, and the staff said that they needed to spend some time for an investigation. After around 15-30 minutes, an Assistant Executive Housekeeper - Mr. Kenny Chung reached us and extended his most heartfelt and sincerest apologies, since the room attendant was so busy and mis-sent the yoghurt to us (which should belong to another guest originally). 

We are human beings, and of course, we would make mistakes at times, particularly under this critical period. The most important thing is an attitude. Some experienced hospitality practitioners will say sorry willy-nilly, but they do not learn from mistakes. This sometimes could be easily observed or perceived by the guest. Here, Kenny really acted as a role model of demonstrating suitable service recovery. Service recovery was about sincerity, not compensation. 

Date of stay: September 2020
    • Location
    • Sleep Quality
    • Service
2  Thank VinsYHL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerhard Aicher, General Manager at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this reviewResponded 15 December 2020

Thank you for taking the time to post your review. We really appreciate your kind words and positive feedback, and rest assured this will be shared with the team. We do appreciate the insights you have provided us, and rest assured they will be discussed at the next managers meeting. We do hope to welcome you back one day soon. Warmest regards. General Manger, Gerhard Aicher

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2020

It was a post Mid-Autumn Festival 1-night stay for the weekend. Thanks to the generosity of the Hotel offering me free upgrade to Suite on 18/F facing Mody Road, which was equipped with standing shower. Since I wanted to allow more time for the staff to prepare, so I checked in at 4:15pm, although they guaranteed early check-in at 12pm. The front desk staff gave me 2 cans of soft drink as welcome drink.
The door was sealed with a paper tag denoting that the room was cleaned and no-one entered afterwards. The room was newly renovated and clean. This is very important and I was really satisfied. Capsule coffee maker was available. I found the Duty Manager- Mr. Chow thoughtful and sweet to prepare welcome fruit in-room and wrote me a card before my check-in.
Due to some misunderstanding, I mistakenly selected some paid movies, let it play and then went to the shower. Eventually, it was generous of them to waive them.
I found that the Hotel was quite popular from the number of patrons at breakfast. I also popped to the swimming pool and the gym; and found they were very popular too, and therefore I went back to my room.
After a laid-back day, it was my habit to nicely spread the comforter, put the 2 bathrobes on top, quickly rolled all towels & flannels; and laid them out next to the wash basin so as to let the chamber maid count them easily. I then checked out at 5:10pm to finish my satisfied and pleasant staycation although it guaranteed late check-out at 6pm.

Date of stay: October 2020
2  Thank Fong_SH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerhard Aicher, General Manager at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this reviewResponded 16 December 2020


Thank you for posting your review and scores and for choosing us as your hotel here in Hong Kong. It is wonderful to know that you enjoyed your stay so much. It is also always especially reassuring to read that a guest would readily return and it would certainly be a pleasure and a privilege to welcome you back. Thank you once again for choosing us and we very much hope to see you again next time. Warmest regards. General Manger, Gerhard Aicher

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