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Reviewed 20 August 2018

My son and I have just returned from a week spent at our very favourite hotel in the world - The Hotel Icon.
Both of us were in need of a break and and we couldn’t think of a better place to relax and recoup. We were able to enjoy eight days and seven nights relaxing in the ambiance of the Icon.
They not only have the very best amenities but have the best staff of any hotel we have visited in the world.
From the a happy greeting at the car door to a smiling face in the corridor and all the staff in between, the Icon gives you a feeling of belonging.
We stayed on the 26th Floor in the Above and Beyond section. Oh my we’re we spoiled. From Complimentary Minibar full of enticing goodies to breakfast, Deluxe Afternoon Tea, all day tea, coffees, and soft drinks, complimentary mobile home, two hours of the most delicious cocktails and canapés every day. The staff were exemplary especially Lydia, Dino, Cam, Nick and Xavier.
We also dined in the Above and Beyond Restaurant over looking Hong Kong Harbour, that in itsself was an experience, one I would recommend, it was first class.
We have stayed at the Icon many times and on various floors, each time the consistency and attention to detail shown by all staff has been second to none.
Do not hesitate to stay at the Icon you certainly won’t regret it.
We are looking forward to our next trip.

Room tip: All rooms are excellent but we loved Above and Beyond. Service, value and cleanliness are all of the highest standards
Date of stay: August 2018
Trip type: Travelled with family
Thank Lcrh13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 24 August 2018

Dear Lcrh13,

Thank you for sharing this delightful review of Hotel ICON and on our Club Lounge privileges. Our Club's multiple privileges from exclusive concierge services to complimentary breakfast, afternoon tea, cocktails mixed by expert bartenders, and more are indeed a huge hit with many of our guests.

We are thrilled that you loved so many aspects of our #hoteliconhk. Here at Hotel ICON, every member of our team enjoys and takes pride in extending our warm Asian hospitality service culture to all our guests from around the world.

Lydia, Dino, Cam, Nick and Xavier are all valued members of our Hotel ICON team and we are very pleased to hear that they had created a memorable stay for you and your son. Rest assured that we will pass on your kind message to them.

Your kind compliments will go a long way in inspiring the ICON team and at the same time promote ICON both locally and internationally.

Sincerely,
General Manager
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018

We spent 6 nights at this great hotel. This is a real gem of a hotel to say the least. We cannot fault one single thing . We loved the chic design and feeling of the Icon. From the moment out shuttle stopped at the front door it was obvious that we were the center of every staff members attention. Well done to Mathew at the front desk for an excellent welcome - even though it was quite busy.
the most pleasant surprises was an unexpected birthday platter on my birthday - even though no mention was made of it by myself. Such attention to detail was evident throughout.

Great harbour views from our room enticed us to sit and watch the view for hours away from the sweltering city.
We were extremely impressed by this hotel (which forms part of the hotel school) and will certainly be back.

Room tip: Ask for a harbour view slightly higher up.We were on the 17th floor.
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank duncanmacnicol930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 24 August 2018

Dear duncanmacnicol930,

We are delighted to hear that you enjoyed so many aspects of our hotel.

Our superstar Matthew is a real gem and together with his team always goes above and beyond to deliver an infinitely unforgettable memory for our guests.

Indeed, our strategic harbour view location and being within walking distance to many tourist attractions is highly rated among many of our guests.

Once again, thank you for choosing us and we hope to have the privilege of serving you again.

Sincerely,
General Manager
Richard Hatter
general.manager@hotel-icon.com

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Reviewed 19 August 2018 via mobile

Aside from the luxury touches which customers might expect for the high cost of staying at such hotels, the Icon Hotel’s design and ‘philosophy’ (if that’s the right word here) set it apart. Every aspect has been rendered to give guests a flawlessly relaxing experience. It is stylish without being ostentatious; staff are polite and helpful without seeming sycophantic; but what seems to work so well and effortlessly is obviously the result of a meticulous approach to detail. On top of those aspects, our room, the free mini-bar, the Angsana Spa, the breakfast at the Market restaurant, the use of environmentally friendly resources...everything deserves 5*.

Date of stay: August 2018
Trip type: Travelled as a couple
2  Thank TheOExpress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 24 August 2018

Dear TheOExpress,

Thank you for your thoughtful description of our service. The ambiance here in ICON is familiar and comfortable, a perfect balance of high style yet responsive. Guests feel right at home at all times as our team strives to deliver our Asian hospitality service culture.

Hotel ICON is a place unlike any other where people love to care. To us, our guests are at the centre of what we do; hence we will go above and beyond to make your stay utterly pleasant and memorable.

We are looking forward to welcoming you back soon!

Sincerely,
General Manager
Richard Hatter
general.manager@hotel-icon.com

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Reviewed 19 August 2018 via mobile

There is not one single bad thing I can say about the hotel. Best service ever, amazing innovative touches like the complementary mobile phone with built in travel guides, great view and fantastic food too.

We loved the buffet for breakfast and dinner, great quality and variety, the Chinese restaurant was fantastic too.

Our welcome and service in general was a cut above pretty much anything else. The biggest difference I can say to other top hotels is it felt so genuine and friendly.

Every hotel could take something from the Icon to improve customer experience.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank Mart_n_Lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 24 August 2018

Dear Mart_n_Lou,

Thank you for your generous praises for our innovations, services, view and food!

ICON guest rooms are often described as affordable luxury especially when furnished with generous complimentary offerings including the always replenished minibar, the specially programmed cell phone with unlimited data, Nespresso coffee machine, power bank in the room, among other features.

On The Market buffet, it is very popular among both our local and international guests and it has been awarded by OpenRice as the best buffet in Hong Kong for seven years running.

Award-winning Above & Beyond led by Chef Paul and his culinary team is highly recognised for its authentic Cantonese cuisine.

Hotel ICON is a place unlike any other where people love to care. To us, our guests are at the centre of what we do; hence we will go above and beyond to make your stay utterly pleasant and memorable.

We hope to welcome you back in the near future.

Sincerely,
General Manager
Richard Hatter
general.manager@hotel-icon.com

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Reviewed 19 August 2018 via mobile

Simply the best service I have ever had anywhere in the world. Complimented by excellent view, amenities and food. Already keen to come back and stay here again. Make sure you book a room with the bay view.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank petermA7692XN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 20 August 2018

Dear Peter M,

Thank you for staying with us and for your five-star review and recommendation of #hoteliconHK on TripAdvisor.

We are so glad to hear that you enjoyed so many aspects of Hotel ICON, including our unparalleled views, complimentary mini-bar, 100% electric shuttle buses, open-air pool and gym.

Our hotel is strategically located to offer a stunning view of Victoria Harbour, a feature adored by many.

Once again, thank you for staying at Hotel ICON, and we look forward to welcoming you back in the near future.

Sincerely,
General Manager
Richard Hatter
general.manager@hotel-icon.com

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