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Reviewed 17 August 2018 via mobile

Loved Hotel Icon. Excellent customer service, modern and well appointed rooms, fabulous breakfast and good restaurant choices, lovely pool/gym with views and exceptional late check out services. Highly recommend.

Stayed: August 2018, travelled as a couple
1  Thank annetteandgrahamAUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 20 August 2018

Dear annetteandgrahamAUS,

We are thrilled that you loved so many aspects of our #hoteliconhk and took away some very special memories both of the hotel operations, food and beverage and the warm, caring and attentive service that every member of our team enjoy and take pride in extending to all our guests from around the world.

Thank you once again for your review and recommendation. Hope to be serving you again soon.

Sincerely,
General Manager
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2018 via mobile

ICON is certainly one of the best hotels I ever stayed.

Unique amenities such as the free minibar and a smartphone with unlimited data to use during your stay in HK (and share with your own phone) completes an awesome service from the staff. We only found out that there were students and that the hotel is owned by a university from a newsletter at the lobby.

Room is spacious and comfortable. I would only change the shower to a closed glassbox.

Certainly will be our choice next time in HK.

Stayed: August 2018
2  Thank In H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 20 August 2018

Thank you In H for your five-star review of #hoteliconhk. We are delighted to hear that you enjoyed so many aspects of our hotel.

At Hotel ICON, we strive to create the most special memories for our guests through our warm, caring and attentive service.

ICON guest rooms are often described as affordable luxury especially when furnished with generous complimentary offerings including the always replenished minibar, the specially programmed cell phone with unlimited data, Nespresso coffee machine in each guest room, power bank in the room, among other features.

As you have mentioned, Hotel ICON is a research and training hotel, wholly owned by the Hong Kong Polytechnic University, where students, teachers, and seasoned hospitality professionals come together with one aim: to make your stay utterly memorable and pleasurable.

Once again, thank you for choosing us and offering us comments to improve further. We look forward to serving you again.

Sincerely,
General Manager
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2018

Are we famous pop stars and regularly receive special treatment? Or have we just returned from visiting our best friends that have been longing to see us?

Neither is true; we were just two regular first time visitors to Hotel Icon when our Tesla transfer pulled up in front of the hotel. What happened then was amazing…

From the initial curbside greeting to in-room check-in, our first contact with staff was impeccable. We felt like the most welcome and unique guests from the minute we walked into the hotel until we left for the airport 6 days later.

Hotel Icon is part of the Polytechnic University of Hong Kong and as such has a high number of intern students working. At the same time, I believe they are trying new concepts in personalised service, which really made our stay unique.
From handwritten, personalised notes in our room, to meaningful, engaged discussions with staff and an honest attention to detail and care, we felt like visiting the best of our friends rather than being paying guests in a hotel.
Specifically Matthew and Tanika who we met regularly in the Above & Beyond Lounge went out of their way to make our stay very special. This is not to forget the other staff (particularly the handsome bartenders who we kept busy throughout our stay), all of which provided excellent service!

Enough raving about the service, the hotel itself is very luxurious and modern and makes a visible effort around sustainability and eco friendliness. Our harbour view room was excellent and we had a fully frontal view from our bed onto the harbour.
They also have excellent restaurants throughout the hotel, an outdoor pool with harbour view and a well-equipped gym.

With such a great choice and service, Hotel Icon becomes a destination in its own right and it is almost a shame to go-out and explore the city (which is right at your doorstep).

Yes, you can find cheaper places to stay in Hong Kong or hotels that give you status credits with the big chains, but in my humble opinion, no platinum treatment so far has ever come close to the service level received at Hotel Icon.

We will definitely return to Hong Kong and to Hotel Icon and highly recommend this place to everyone looking for some WOW!

Room Tip: Go for the Club 38 Harbour View King Room
  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank ASTG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 20 August 2018

Good evening ASTG,

Thank you so much for your comprehensive five-star review and recommendation of #hoteIiconhk on TripAdvisor!

We are thrilled that you had an enjoyable experience, starting from our Tesla limousine to our warm, caring and attentive service. As you have mentioned, Hotel ICON is a research and training hotel, wholly owned by PolyU and in the ICON universe, students, teachers, and seasoned hospitality professionals come together with one aim: to make your stay utterly memorable and pleasurable.

Matthew and Tanika and our bartenders are very passionate, and they will always go the extra mile to ensure unique and personalised service for our guests.

Thank you so much for choosing Hotel ICON and we look forward to serving you again.

Sincerely,
General Manager
Richard Hatter
general.manager@hotel-icon.com

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Reviewed 16 August 2018

Stay nowhere else in Hong Kong (okay the Shangrila is also tops if you cant get in here).
Amazing isn't a good enough word for this place. Incredible service, superb suites, outrageously good bed, great view, stunningly amazeballs pool and gym (that gym is crazy-cool), free minibar, sumptuous club lounge - geez it just goes on and on. Move over others, this hotel is here to shake you up. 11 out of 10 Icon. You are the BEST in the business in south-east Asia!

Room Tip: Just go - dont care what room, take the janitor closet if you must - it would still be enjoyable!
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Zane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 20 August 2018

Thank you Zane C for your complimentary words about #hoteliconhk.

We are delighted to hear that you enjoyed so many aspects of our hotel. Our gym, pool bar, open-air heated pool and sun deck were designed by famous architect Rocco Yim and have a stunning view overlooking Hong Kong's iconic harbour and skyline, ensuring guests get to work out or simply wind down.

We hope that your stay was a memorable one and look forward to welcoming you back again in the near future.

Sincerely,
General Manager
Richard Hatter
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

Back to Hong Kong for a short holiday after more than 9 years.

Upon checking in, we were received warmly by Ms. Jessica Tam and were very surprised to hear we were upgraded to a Harbour View Room! Thank you very much, Hotel Icon! Jessica even went to an extra mile to slip us a note in our room to provide us information on the best eateries in Hong Kong. Such a sweet gesture... Indeed, the view from the room was marvelous, modern decor, clean room and comfy bed with complimentary snacks replenished daily as promised. Handy phone from the Hotel was definitely very helpful in guiding us around Kowloon and Hong Kong.

The only comment we had was the breakfast at The Market which was rather disappointing, not as what was expected as reviewed excellent in TripAdvisor. Salty porridge, bits of salty eggshell in the porridge, shrimp dumplings skin texture very rubbery like a plastic mold, vegetarian dumpling too, etc. But, the happy ending was the satisfying aromatic Coffee, good wide selection of bread and tasty pastries.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank JadeW68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 20 August 2018

Dear JadeW68,

Thank you for taking the time to review us and for your valuable comments.

Indeed, Jessica is a real gem and she is known to always go above and beyond to deliver an infinitely unforgettable memory for each guest. Here at #hoteliconhk, our guests are the centre of everything that we do and we are passionate about providing the best possible service. We are very pleased that you have enjoyed her warm, caring and attentive service as much as every aspect of our Harbour View room.

I am sorry to hear that the breakfast at The Market was not satisfactory. Please be rest assured that your feedback has been shared with the team at The Market for immediate attention.

Thank you so much for choosing to stay with us!

Sincerely,
General Manager
Richard Hatter
general.manager@hotel-icon.com

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