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The Ritz-Carlton, Hong Kong
Ranked #2 of 729 Hotels in Hong Kong
Reviewed 15 January 2018 via mobile

As you can see from the reviews this hotel is exceptional.
Amazing views, top class gym and pool, great concierge service.
Attached to Elements shopping complex and Kowloon station so catching a train anywhere, including airport is super easy. You can even check in your bags at Kowloon station on the way to the airport!
A shout out to Yuliana who made the trip special with a warm welcome despite our grumpy tired demeanor, and arranged free ice cream, plush toys and cake for our children’s upcoming birthdays.
A hotel that goes above and beyond. Thanks

Stayed: January 2018, travelled with family
1  Thank Ramblinman20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this reviewResponded 16 January 2018

Dear Ramblinman20,

Thank you very much for your brilliant review.

I am delighted to hear that you enjoyed your stay in the world's highest hotel. Our Ladies and Genlemen are proud of the spectacular Hong Kong skyline as much as the exceptional personalized service we offer. The gym, pool, and concierge are part of our commitment to always delight our guests with the finest personal services in a warm, relaxed and refined ambiance. Rest assured that your kind words have been shared with Yuliana.

We look forward to welcoming you back soon.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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54 - 58 of 3,478 reviews

Reviewed 15 January 2018

Customer service at the club lounge was excellent. They surprised us with a complimentary bottle of wine and chocolates in our room for our wedding anniversary. The hotel restaurants were very high quality and in my opinion pretty over priced, however there are thousands of dining options in the local area.

Room Tip: Rooms with a harbor view are incredible.
See more room tips
  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank TravellingLots2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this reviewResponded 16 January 2018

Dear TravellingLots2017,

Thank you very much for your wonderful review.

I am thrilled to read that you have chosen to celebrate your wedding anniversary with us. I would like to extend my sincerest congratulations on your joyful occasion. The Club Lounge at The Ritz-Carlton is indeed one-of-a-kind, I am glad that you enjoyed our personalized services as well as the wine and chocolates. At The Ritz-Carlton, we continuously seek improvement, thus your comments are highly appreciated.

Our Ladies and Gentlemen look forward to many more celebrations to come.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018 via mobile

You cherish the little details when you travel the world 6X per year for business... it’s always comforting when hoteliers make you feel welcomed as if your home.. few hotels do that in the world better than The Ritz Carlton Hong Kong. If your able to experience a massage at “ the tallest spa in the world”. It’s location is irrelevant to the therapeutic expertise of “ Pam” who is by far the best therapist I know globally. Club lounge views, food and service are second to none especially when “Beer” is working to ensure every attention to detail is perfectly managed. The Italian restaurant on property is exceptional ... Even though I have family in Repulse Bay who insist I stay with them when in HKG- I make it a point to spend a few days at this property... few other Ritz Carlton’s in the world compare .. Bravo (Xiexie) would be an understatement!

Stayed: January 2018, travelled on business
1  Thank OntheMive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this reviewResponded 15 January 2018

Dear OntheMive,

Thank you very much for your superb review.

I am pleased to hear that you enjoyed our hospitality tremendously. At The Ritz-Carlton, our Ladies and Gentlemen spare no effort in providing the finest personal service and facilities for our guests and to ensure that their stay is comfortable.

We hope to have the pleasure of welcoming you back soon.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018

Not much to say about this hotel that hasn't already been said online. My girlfriend and I were guests here in December 2017 during a 2-day layover on Hong Kong. Originally we had booked the property here because the idea of sleeping 100 floors above ground seemed like a unique opportunity for us but the hotel provided so much more than that.

Unfortunately, we both became became ill during the 15 hour flight from San Francisco to Hong Kong and when we arrived at the hotel around 8:00 in the morning it was also discovered that we left a bag on the Express Train from the airport. Not only was the hotel staff kind enough to check us in early and take extraordinary care of us during our stay (bringing bread, soups and tea without us even asking) but somehow one of the front desk agents was able to track down our lost bag for us.

I wish our trip to HK would have been more enjoyable as we spent two days sick and cooped up in our room, but the hotel is absolutely stunning and the staff really goes out of their way to make sure you are as comfortable as possible. If you are able, I would highly recommend this hotel to anyone traveling to Hong Kong.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank EbonyTatas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this reviewResponded 15 January 2018

Dear EbonyTatas,

Thank you very much for your tremendous review.

I am delighted to hear that you enjoyed our hospitality as well as our impeccable service. Our Ladies and Gentlemen are dedicated to providing genuine care and comfort to our prestigious guests, who will always feel like home.

We look forward to welcoming you back for another memorable experience soon.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018 via mobile

This was a very nice stay at the Ritz in Hong Kong. The hotel was great located at the tallest building in Hong Kong. The staff was amazing and very friendly. The hotel is directly connected to Elements shopping mall which one of the nicest in Hong Kong and also has an access to Kowloon MRT station. The breakfast buffet was incredible and offers so many options and a spectacular view! As for the rooms, they were not perfect. I expected them to be more beautiful, but they were ok.

Stayed: January 2018, travelled with friends
1  Thank Marafi_Qatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this reviewResponded 15 January 2018

Dear Marafi_Qatar,

Thank you very much for your generous review.

I am elated to hear that you enjoyed our room experience as much as our impeccable service from our Ladies and Gentlemen. We work tirelessly to ensure that all the needs and desires of our guests are being met to their satisfaction. Please accept our sincere apologies for not being able to meet up with your expectations on the room. We are always searching for methods to achieve higher standards so your kind feedback is greatly appreciated.

We look forward to welcoming you back to re-gain your trust.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Hong Kong

Address: International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China
Region: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Hong Kong
#2 Luxury Hotel in Hong Kong
#3 Romantic Hotel in Hong Kong
#3 Business Hotel in Hong Kong
#3 Family Hotel in Hong Kong
Price Range: HK$3,364 - HK$6,102 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Hong Kong 5*
Number of rooms: 312
Official Description (provided by the hotel):
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The hotel's 312 guestrooms all offer spectacular city and harbour views. With six dining venues including the state-of-the-art Michelin-starred Italian restaurant, Tosca; two-star Michelin Chinese restaurant, Tin Lung Heen; The Lounge and Bar, which features an international all-day dining menu; and Cafe 103, which serves signature chocolate afternoon tea. The rooftop bar, Ozone, is truly a stunning venue at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa by ESPA located on the 116th floor features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region. ... more   less 
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Also Known As:
The Ritz Carlton Hong Kong Hotel Hong Kong

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