we booked 1 night in the Ritz as we planned to see the hotel before we commit to long time reservation. we decided to leave the hotel from the first day.
it started with the receptionist who pushed me to pay additional 2000 dollars per night in order to give me the room earlier than the check in time. I followed up later and found out that the receptionist made an up-sale and added club access which i did not ask for and this was the 2000 which I was pushed to pay. the man misused my situation as I was going to accept anything to put the sleepy kids in bed after long flight.
then, the way the staff are behaving with guests is not friendly at all. Staff does not speak good English and it was a challenge to have a quick conversation.
moreover, the hotel is isolated, nothing us near to it.
this hotel can be for business purposes only as the finishes are luxurious. finishes are 5 stars but not the behaviour.
- Official Description (provided by the hotel):
- Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The hotel's 312 guestrooms all offer spectacular city and harbour views. With six dining venues including the state-of-the-art Michelin-starred Italian restaurant, Tosca; two-star Michelin Chinese restaurant, Tin Lung Heen; The Lounge and Bar, which features an international all-day dining menu; and Cafe 103, which serves signature chocolate afternoon tea. The rooftop bar, Ozone, is truly a stunning venue at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa by ESPA located on the 116th floor features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region. ... more less
- Reservation Options:
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- Also Known As:
- The Ritz Carlton Hong Kong Hotel Hong Kong