We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Marg L

Good location but poor service

3.0 of 5 bubblesReviewed 22 Oct 2023
We love the location but we’re a little disappointed by the service. Our room though cleaned on a daily basis, was left unvacuumed, toilet seat uncleaned, hand wash soap empty and not refilled. Tea bags were not topped up and on ringing housekeeping for tea bags, they said they’re too busy to send any to the room. When we went down with our suitcase to the lobby asking for help to get a taxi, we were told taxis don’t normally come down to the hotel entrance on the basement, it was suggested to us that we should lug the suitcase up the escalators to the main road ourselves, making it very hard for tourists to get in and out of the hotel.
Date of stay: October 2023
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
Sky Pool
HK$1,425
HK$1,100
Earn rewards on eligible stays
  • Booking.com
    HK$1,217
  • Expedia
  • Agoda.com
1.9 km from Hotel Alexandra Hong Kong
Restaurant
Room service
HK$950
  • Hotels.com
    HK$875
  • Vio.com
    HK$849
  • Expedia
2.3 km from Hotel Alexandra Hong Kong
Free Wifi
Pool
HK$738
Fully refundable
  • Hotels.com
    HK$738
  • Trip.com
    HK$649
  • Expedia
2.8 km from Hotel Alexandra Hong Kong
Free Wifi
Restaurant
Lobby
HK$649
Fully refundable
  • Hotels.com
    HK$670
  • Trip.com
    HK$639
  • Agoda.com
    HK$661
2.3 km from Hotel Alexandra Hong Kong
Restaurant
Room service
HK$845
Fully refundable
  • Agoda.com
  • Trip.com
    HK$806
  • Vio.com
    HK$806
12.0 km from Hotel Alexandra Hong Kong
Free Wifi
Free parking
HK$1,049
  • Hotels.com
    HK$974
  • Vio.com
    HK$931
  • Trip.com
    HK$1,028
26.8 km from Hotel Alexandra Hong Kong
Pool
Restaurant
The Pool at the Regal Riverside Hotel
HK$458
Earn rewards on eligible stays
  • Booking.com
    HK$476
  • Agoda.com
    HK$489
  • Expedia
10.3 km from Hotel Alexandra Hong Kong
Restaurant
Room service
HK$556
Earn rewards on eligible stays
  • Booking.com
  • Trip.com
    HK$466
  • travelup.com
14.7 km from Hotel Alexandra Hong Kong
Free Wifi
Pool
  • Hotels.com
    HK$808
  • Agoda.com
    HK$686
  • ibis
    HK$808
4.7 km from Hotel Alexandra Hong Kong
Free Wifi
Restaurant
COZi Harbour View
Earn rewards on eligible stays
  • Booking.com
  • Trip.com
    HK$505
  • Expedia
3.7 km from Hotel Alexandra Hong Kong
Free Wifi
Room service
View more hotels in Hong Kong
Reviews (54)
Filter reviews
54 results
Traveller rating
25
10
4
1
14
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
25
10
4
1
14
Show reviews that mention
All reviews semi buffet front desk staff swimming pool housekeeping facilities
Selected filters
Filter
Updating list...
4 - 9 of 54 reviews
Reviewed 19 October 2023 via mobile

At our Asia trip we stayed 3 nights in the Hotel Alexandra, Hongkong. An experience we would rather not have done in retrospect. For small things like, for example, the bond of umbrellas there was no solution.
In addition, the rooms on the pictures act significantly larger than in real. At the expense of approx. 200 € the night I can only advise against it to stay here.
When we kindly asked to shorten our stay for one night, the Hotel Manager told us, that this is not possible. We were so unhappy with the hotel, that we checked out one night early Even we had to pay for this night.

Date of stay: October 2023
Trip type: Travelled with friends
3  Thank Maximilian Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2023 via mobile

My friends and I wanted to stay 3 nights but I accidentally booked 4. Since we were over the free cancellation date already, Expedia called the manager of the hotel and asked, if he would agree to a free cancellation of the last night since it was booked by mistake. What other hotels usually accept, this manager didn't. We then checked-in, spoke to the manager, explained what happened but he only said it would not be possible anymore due to settlement. When I told him that Expedia would clarify the financial part with him, he was not interested.
One day later it was heavily raining outside.
We (4 people) kindly asked for umbrellas and were told we could get some at the reception. At the reception we were told that we would get only one umbrella for one person. We explained the person assisting us that we are a party of 4 and that 1 umbrella is not sufficient - he did not care.

Customer service: 0
Fixedness: 10

Can't recommend this place

Date of stay: October 2023
Trip type: Travelled with friends
2  Thank HangL00se
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 October 2023

Never had such a worse experience in a hotel. Employees are not friendly or helpful. Just profit oriented and not hospitable.
I also ordered some food from a restaurant which was next to the hotel. They brought it and left it next to the reception. When I arrived downstairs someone else already took it and nobody could help me with that problem.
So guys think about twice before booking here. At least location is good.

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Fabian Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 October 2023

CAFE ALEXANDRIA.

What a steal! Semi buffet lunch, under hkd200, with all you can eat soup, salad, dessert, and beverage.

This place has excellent waffle and mango napolean, which is every bit as good as Cova.

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank vacationeveryday
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2023 via mobile

Opulence and style.
Clean tidy and excellent service,
Angus on concierge/ reception was fantastic, nothing to much trouble.
Breakfast was great with lots of variety.
Location was perfect, easy access to MTR and bus routes.
All of this made our time in Hong Kong 10/10

Date of stay: October 2023
Trip type: Travelled with friends
Thank J8375LWdavep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews