Check in and check out was smooth and quick with polite, helpful and courteous staffs. Our stay was good and relaxing. Best dinner buffet ever. Yummy Yummy. Comfy bed I ever slept. Good job Hotel ALVA. Can't wait to return for a vacation. More
HK Disneyland
HIExpress.com
Expedia
Stayed 3 nights. Arrived in the late afternoon, and by the time we had early dinner, we were very tired so didn't have time to check how clean the room was. Woke up the next morning to find the room was not clean. The bedside draw had some kind of liquid spilled into it, and the edges were still sticky and dirty. Also, because this hotel allows pets, there were clumps of dust and small hairs along the edges of the long wardrobe.
The female staff at the entrance of the buffet restaurant were not welcoming and got the discount rate for hotel guests wrong.
Dear gordonlamsy,
Greetings from ALVA HOTEL BY ROYAL.
Thank you for taking the time to share your experience with us during your stay.
We sincerely apologize that overall staying experience fell short of your expectations during your recent visit. Our team has investigated the mentioned situation and has implemented solutions working with related departments. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.
Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.
Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL
My parents visited Hk from Aus and stayed entire a week at Alva. Frontdesk staff is helpful, checkin flow is smooth and efficient, room is spacious, brightness, quiet, clean, even with the nice city view. There has the Japanese supermarket nearby and this is super convenient to buy the fruit and snacks. Lastly, special thanks to Antony as he is considerate and help to settle my parents' needs in patient. My parents appreciate my arrangement .will recommend to my friends who plan to visit Hk.Thanks Alva. Cheers :)
Dear Vacation 41498998536,
Thank you very much for taking the time to share your parents experience at ALVA HOTEL BY ROYAL.
Delighted to learn that your parents had an enjoyable stay with us. It is rewarding to receive such encouraging comments that made all our efforts more than worthwhile.
We are pleased that Antony, our Senior Duty Manager, provided attentive and thoughtful service. We will certainly pass on your feedback to Antony.
It would be our pleasure to welcome you back in the near future for another lovely visit.
Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL
I have stayed a few times in this hotel. Room is clean and all staff is friendly and attentive. The check in process is efficient. This time I really appreciate Oscar Kwok for his wonderful service. Thank you for all the kind arrangement from him to make the stay memorable. He welcomed us with an attitude that makes us feel like home. Thank you also the concierge for taking care of our bags and taxi. We will definitely come back as always and hope to see the whole team again soon.
Dear Ko R,
Thank you so much for your time to write us this valuable positive review!
Glad to hear that you enjoyed your stay with us, especially our customer service and room cleanliness have met your expectations during your stay. To provide an exceptional service and a comfortable stay for our guests are our priorities.
We shall share your compliments to Oscar, our Duty Manager and Concierge Team. We are so thrilled to learn that their diligence and professionalism are recognized by our valuable guest like you.
Thank you so much & we look forward to seeing you again!
Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL
We have an enjoyable and memorable stay there for celebration.
Room was clean with great view.
Staff were friendly efficient and helpful in the hotel.
The check-in staff is very nice and professional.
Great thanks to the team and will come back soon.
Dear Lung C
Thank you very much for choosing ALVA HOTEL BY ROYAL recently. Our aim is to create memories and impeccable experience for our guests. To know that we were able to provide a comfortable base for your recent celebration visit does make our day.
ALVA team will be most delighted to read of your acknowledgement in the friendly and efficient service that our staff provided to you throughout your stay. I will certainly be sharing your feedback with them and no doubt they will take great pleasure in reading your comments.
Thank you again for your review and we look forward to welcoming you back again
Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL
老婆發辦決定去呢一間過Staycation。
揀呢一間最大賣點係可以同狗狗一齊嚟
，香港提供呢類型照顧毛孩服務的酒店唔多，而且個價錢一啲都唔會過分。好老實，如果我哋兩個去玩，但係隻狗狗要交俾其他狗酒店，個成本隨時貴過一個人住酒店。
假期好似長，但係我自己生意其實都唔係太行得開，都係唔好去咁遠。呢一間地點其實唔會離市區好遠，就腳方便得嚟唔嘈就最好。
最搞笑我哋個Staycation 有包狗仔嘅食物，佢哋都好詳細問我哋隻狗係咩屬性，可以食啲乜嘢。最後呢度嗰啲嘢都好精美，不過可能我哋隻狗仔都係習慣食返自己啲狗糧。
Btw, 兩公婆就食返佢哋個自助餐，我成日話食嘢要計價錢，呢度算係正常水準以上，計埋性價比好抵，最緊要乾淨企理，就係咁
I’ve been joined a staycation package with my wife and dog in Hotel Alva. We’ve enjoyed the stay and we appreciated there are facilities and care especially for pet owners who would enjoy a short stay. The buffet dinner is great compared with the average meals at the similar price range. As it’s been delighted that they catered our dog’s meal as well.
尊敬的Sam,
首先謝謝您選擇帝逸酒店！
我們亦非常感激閣下特別抽空與我們分享您對酒店的評語 ! 帝逸酒店十分樂意為一眾愛狗狗的主人提供舒適的環境，讓主人和摯愛毛孩放鬆一下，製造溫馨回憶！
再次感謝您對我們的支持！希望您會於不久將來再度光臨，讓我們為您提供更貼心的服務。
敬祝安好！
葉家健
帝逸酒店營運總監
