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Reviewed 26 January 2023 via mobile

老婆發辦決定去呢一間過Staycation。
揀呢一間最大賣點係可以同狗狗一齊嚟
,香港提供呢類型照顧毛孩服務的酒店唔多,而且個價錢一啲都唔會過分。好老實,如果我哋兩個去玩,但係隻狗狗要交俾其他狗酒店,個成本隨時貴過一個人住酒店。
假期好似長,但係我自己生意其實都唔係太行得開,都係唔好去咁遠。呢一間地點其實唔會離市區好遠,就腳方便得嚟唔嘈就最好。
最搞笑我哋個Staycation 有包狗仔嘅食物,佢哋都好詳細問我哋隻狗係咩屬性,可以食啲乜嘢。最後呢度嗰啲嘢都好精美,不過可能我哋隻狗仔都係習慣食返自己啲狗糧。
Btw, 兩公婆就食返佢哋個自助餐,我成日話食嘢要計價錢,呢度算係正常水準以上,計埋性價比好抵,最緊要乾淨企理,就係咁

I’ve been joined a staycation package with my wife and dog in Hotel Alva. We’ve enjoyed the stay and we appreciated there are facilities and care especially for pet owners who would enjoy a short stay. The buffet dinner is great compared with the average meals at the similar price range. As it’s been delighted that they catered our dog’s meal as well.

Room tip: We enjoyed the stay with my dog, but there are restriction area that the pet is no allowed.
Date of stay: January 2023
Trip type: Travelled with family
1  Thank Stay21176326011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 27 January 2023
Google Translation

尊敬的Sam,
首先謝謝您選擇帝逸酒店!
我們亦非常感激閣下特別抽空與我們分享您對酒店的評語 ! 帝逸酒店十分樂意為一眾愛狗狗的主人提供舒適的環境,讓主人和摯愛毛孩放鬆一下,製造溫馨回憶!
再次感謝您對我們的支持!希望您會於不久將來再度光臨,讓我們為您提供更貼心的服務。

敬祝安好!
葉家健
帝逸酒店營運總監

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2023

The whole team had been really helpful during my staycation there with my partner.
Also love the room which is well designed and decorated. There was a minor issue with the drainage in the room and we got it fixed so effectively after reporting it to the front desk.
We will definitely stay again.

Date of stay: January 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Trip45180612008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 27 January 2023

Dear Trip45180612008,
Thank you so much for your time to write us this valuable positive review!
To provide an exceptional service and a comfortable stay for our guests are our priorities.
We are very glad to hear that you enjoyed your stay with us, especially our customer service and room environment have met your expectations during your stay.
Thank you once again and we definitely can't wait to welcome you back to ALVA HOTEL BY ROYAL soon!

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2023

Two points because the room was okay and the staff was friendly. But the absence of coffee amenities and the discussion about this matter with the staff affected my whole stay in a negative way. I paid serious money to stay 12 nights and their only answer was: it was not included in your package. I asked for a quotation for a standard room, and a standard room includes coffee amenities. Nobody ever mentioned that the quoted package excluded coffee. And this is supposed to be a five star hotel. Very very disappointing. Nobody wanted to solve this problem for me and mentioned the name of a colleague who was on holiday. I was supposed to wait for this person to come back. Why? Because in such a big hotel from a huge company there is only one person that can solve this problem concerning a coffee machine and a couple of coffee capsules? There was also no bathrobe in the room, while there was a card mentioning a bathrobe. And the 2 cups that were in the room I used them for 12 days. They didn’t replace them with clean ones during my whole stay. It was ridiculous. Avoid this so called five star hotel.

Date of stay: December 2022
    • Value
    • Cleanliness
    • Service
Thank SauwFou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 January 2023

this is my second time stay, last stay almost a year ago, hotel keeps well in the standard, they have lights in the entrance and outside bar area, it was so comfortable to eat and drink in this weather.
staff checked me in professionally and knew my stay record and my preference. so efficient and polite.
love their environmental efforts, no bottle water, but glass bottle for me to take water from floor water station, no much paper in room which is good.
the large TV is great with many channels and never feel boring.
Must try the roof top Japanese restaurant, very good quality at affordable price

Date of stay: December 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Go800099
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 25 January 2023

Dear Go800099

Thank you very much for taking the time to share your experience with us online and the TripAdvisor community. Comfortable facilities and spacious accommodation are our well-known features. Surely ALVA HOTEL is the greatest choices for a staycation or long-term rental.

We all look forward to your return again and again. Please visit our official website to discover the best offer.

Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL

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Reviewed 2 January 2023 via mobile

I have been here for long stay and this is my third time stay.

This is a non smoking hotel. But each time i came to stay. There were some people smoking in their rooms. The corridor was full of cigarettes smoking smell. And the ventilation system was unable to clear up.

I complained every time and they only provide me another room on another floor , but this didn’t solve the problem, because there was someone in that another floor smoked and they could not detect. Cigarettes smell everywhere again.

They did not have the capacity to detect, to control, to deter people smoking.

In my previous stay, just adults, but this time , i have my children together. Children felt cigarettes smoke so irritative , they also had allergic reaction to the chemical fragrance spray. severe running nose , sneezing and blocked nose all night .
Need to take medication to decrease the symptoms.

And this time i stay for 30 days. So I must do my best to protect my children .
I complained to the front desk and he just refer to the in charge.
But the manager just called me back and said they could do nothing to stop people smoking tonight but to wait for tomorrow morning that the housekeepers would search for evidence of cigarettes smoking when they make up rooms.

This is ridiculous to me.

I said “ if you cannot provide a truly non smoking area to occupants as what the hotel promise to provide during booking, I have no choices but to leave the hotel for my children health sake, and the remaining unused nights should be refunded “

This location is good for me to visit my relatives so i choose this hotel again although price is higher than other nearby hotel. But, if this time , same fault without correction, i must leave and never come back again.

Room tip: don’t come if you don’t like smoke or have young children
Date of stay: January 2023
Trip type: Travelled with family
1  Thank bridgeche
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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