Alva Hotel is a very modern and beautiful hotel to stay in. The decorations are minimalistic, and the room is environmentally friendly (they provide a glass jar and you need to refill water by the water fountain outside the room). There is a wide range of restaurants, and the food quality is very good. The staff are very nice and helpful.More
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I still received the front desk' s phone call even I have dropped the key card into the self check-out box on time, I am wondering why no one to check the box and complete my check out after few hours of the check out time.
Dear Rita L
Thank you very much for choosing to stay at ALVA HOTEL BY ROYAL and very grateful for your valuable comment.
Our key collection box locates at the Self Check Out Terminal for guests to process speedy self-check out, then drop off the key. kindly experience this service during your visit and our staff are delighted to assist.
Thank you very much again and we look forward to welcoming you back to our hotel soon.
Sincerely,
Sammy Yip
Director of Operations
Some hotel staff just directly opened my door with her key card while I was changing and had no time to answer the bell. This is really shocking, I just can’t believe someone will just enter my room like that! What if it was a male staff?? I was changing my clothes!! And the staff just leave without any apology.. she was going to check the room cleaning service but this is absolutely terrifying when I give it a second thought….
Dear OnAir29971305106
Thank you very much for your recent stay with ALVA HOTEL BY ROAYL. I am saddened to read that your staying experience was not up to expectation. Guest comfort and privacy are our biggest concerns. Kindly accept our sincere apology for this and we have noted and discussed the issues with my Housekeeping team, and we are taking actions to prevent this from happening again in the future.
We continue to look at ways to and improve our service standards, so I thank you for your constructive feedback and the time you took to write this review. We hope we might have the opportunity to welcome you back so that we may restore your faith in ALVA HOTEL BY ROAYL.
Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL
The light of the panel control cannot be separately control. I'm personally hate to swithed off all my light when I went to bed at any place, due to lack of security. However, the control panel couldn't control one light specifically. My sleeping experiences for the last couple of nights weren't good. So the lighting needed to be check, if the hotel so called themselves or mentioned to the rest of the hotel declared they are SMART hotel.
The showering system was hardly to be used. The instructions weren't clear enough. The colour sign of the shower weren't clearly seen during shower, because of the steam and the drips of water. The water pressure of the massage mode wasn't that much enough. Could be designed with real situations and better customer experience.
May I mention if the hotel due to the environmental protection and not providing tissue in the resting room instead of washroom.
Also the scanners of the elevators and door lock weren't that sensitive.
The room smart TV couldn't project and mirroring my SmartPhone screen directly instead of using other app and the instructions of the teaching in TV weren't that clear, also couldn't be paused. Could be designed better.
Dear Meander05421153278
Thank you very much for your recent stay with ALVA HOTEL BY ROAYL and your valuable comment on the guest room technology and amenities.
Please be assured that we will take necessary steps to follow up on your highlighted points. It is through the feedbacks from our guests that we are able to constantly improve our level of service and I would like to thank you again for bringing your experience to our attention.
I do hope we shall have an opportunity to welcome you back to ALVA HOTEL BY ROYAL in the future, so we may have another chance to deliver you a truly delightful experience.
Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL
Choosing a hotel during the pandemic, I highly consider hygiene. For my long stay, comfort and design are key. Alva has them all. What’s more is its location with 2 subway stations and numerous bus lines to Kowloon and the Island, as well as the mountains, rivers and bridges. Most unique of all is its green and healthy lifestyles – central water dispensers replacing plastic bottles, free bike rentals for cycling along the river, spacious lobby and social lounge… have made my long stay feeling short and enjoyable. Last and most appreciative of all is the professional and hospitable service of the staff team. I highly recommend Alva!
Dear YVR00,
Thank you for taking your valuable time to share such the 5 stars review with us. I'm thrilled that you had an enjoyable experience at ALVA HOTEL BY ROYAL. Our modern and cozy accommodation are well-liked by guests.
Feedback like this encourages us to constantly improve our services by comprehending what we are doing well. Once again, I appreciate you share us those supportive comments.
Looking forward to welcoming you back very soon, do let us know if we can assist with any arrangements.
Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL
This is our second stay at ALVA Hotel By Royal Hong Kong. Special thanks to Leo Cham as he offered us free upgrade to suite during our check-in for both Sep and Oct stays, as a motivation for my 5 years old daughter primary school interviews. The suite is huge with living room, and we do enjoy very much on the beautiful river and mountain views. The overall experience is wonderful and this comfy environment really helps my daughter to perform at her best during the interviews. Leo, your dedicated services and heart warming arrangement are highly appreciated. Thank you :)
Dear 2014AL228
Thank you for your second stay at ALVA HOTEL BY ROYAL, it is so nice to learn that you had flawless journey. Wishing your daughter has a great primary school journey.
Your commendation to Duty Manager Leo Cham is appreciated, we are so proud that he had delivered dedicated service and heartwarming service to our valuable guest. Your kind words to is a great encouragement to Leo and all our team members, we will keep this us to impress all our guest.
Thank you very much again and we look forward to welcoming you back to our hotel soon.
Sincerely,
Sammy Yip
Director of Operations
