The check in service was not done well and professional. When I arrived the hotel I told the receptionist I would like to have KB. She told me the room is not ready but twin beds is available. I replied her I don’t mind to wait until 1500 to pick up. When I back to reception counter again, the man given me the room but did not mention the room bedding so I expected they done and the staff also not reconfirm to me. When I entered the room, I’m so surprised the room is TWIN bed room. Are you kidding me? I’m waiting for 20 minutes but at the end they arrange like this. I immediately to go down and I ask them to arrange. However the staff did not apologize and told me the twin beds is upgrade to me. Come on I just need KB only. I’m very disappointed their service.
Beside the official check out time at 1100 is too early whether than most of the hotel in HK. Additionally the semi buffet is fine but the WiFi connection is weak to connect many times.

The authorization still pending in my account more than 10 days still not released. The hotel should follow up the cancellation of the guest. Although just a small amount to hold but I don’t think they did follow as other hotels they will complete within few days

It was an excellent and wonderful birthday vacation. Highly recommend couples to do a staycation (plus the must-try delicious buffet at Alva House and bike riding experience)

The view from the hotel room is amazing! We enjoy very much the view of the river side and mountain. The suite that we got upgraded was huge. Love the spacious living room with TV ( has movie channel ~). Modern design of the bathroom with good water pressure. Mini bar is included. The washing machine (with drying function) and the cleaning powder absolutely help!

We were lucky enough to get the bikes in the last minute to ride along the river side. This is a very leisure activity that I would suggest couples or families with kids to do. You can either do it in the bike riding park just opposite to the hotel. Or you can ride all the way to Tai Wai and Tai Po if you start earlier in the afternoon.

The hotel also has other facilities like the swimming pool and gym room. Don’t forget to drop by the garden at 3/f, a pet friendly garden to chill out.

The Alva house buffet is REMARKABLE. Finally we got to try after seeing a lot of good reviews /comment online. Wide varieties of seafood (oyster , crab , mussel, sashimi, etc), cooked food (foie gras)and dessert!! Although the restaurant was full house, you can still get the oyster in SUPER short time. That’s what I only concern ;). And they got some homemade gelato (lobster taste is fun to try). I think it provides good balance between seafood and cooked food. Anyway, my boyfriend and I enjoyed very much the buffet. And OpenRice offers the 20%discount off during our stay period.

Last but not least, the hotel staff are super nice and helpful. They help me to check the Alva house buffet availability when I wrote them an email for assistance. I am a last minutes fighter to arrange the birthday dinner but failed to got online reservations. The staff does not only help to get the seats but also gave us a surprise by upgrading the room with a lovely bday banner deco. So sweet!!

The overall experience is perfect and wonderful (it would be even more perfect if the bed can be bigger, haha) . I would definitely come back again for staycation.