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Traveller rating
263
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Reviewed 1 week ago via mobile

we enjoyed the stay at ALVA on 19/11-20/11 so much, the staff are friendly and supportive , making our brilliant stay experience, especially the following,
concierge- a gentleman with curly hair & glasses approaching us when we took a bulk luggage
FO - duty staff when i c/o, erica, duty manager and the gentleman(passionate young man), who assisting me by arranging ice for us
F&B - chris ho, very nice and gave help hand tho the business is busy
Dick- wore a white shirt, i duno which department, he is really friendly and patient when i asked for more ice.

thanks those staff enriched our stay !

Date of stay: November 2021
Trip type: Travelled with friends
Thank Danny H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear Danny H

Thank you very much for taking the time to share your experience with us online!

We are so glad to know that you enjoyed your stay at ALVA HOTEL BY ROYAL and had a wonderful experience.

I have passed on your kind words to Erica, Chris Ho, Dick and all members of our service team who are so happy you enjoyed your time with us.

We hope to host you again in the near future! Please if you need any assistance for staying with us, do not hesitate to reach out to us!

Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Good service and Clean environment,My Son is a Super Bus fans.The Room is 26Floor and face the Bus factory direction.My son was very happy and surprise,The Room service is very high efficiency 。The food quality is high

Date of stay: November 2021
Trip type: Travelled with family
Thank Kaho2283
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear KaHo Leung

Thank you very much for writing a review and we are thrilled to know that you have spent a relaxing stay with us.

ALVA HOTEL BY ROYAL is a hotel in a unique riverside location in Shatin. With lush green surroundings and smart user-friendly technology for guests’ comfort and wellness, ALVA invites modern travellers to explore a hidden gem in Hong Kong and experience a travel journey replete with relaxation and discovery.

KMB Depot (Shatin) is just next to our hotel, the magnificent view of bus returning and leaving is the unique view that many guests including your son enjoy very much.

Thank you very much again and we look forward to welcoming you back to our hotel soon.

Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We love staying at this hotel, since Aug 20, we visited here for our monthly staycation every month
Apple from the sales team and Yannis from the front desk team are always so professional helpful, and made our stay everytime hassel free. We we are so glad to have them and lovely seeing them everytime we visit.

The hard ware at the room is clean and modern. And recently added the kids playroom, and I will definitely referred my daughter's family coming to stay with us.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank YauTeiLee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear Yau Tei Lee

Thank you so much for your review after your enjoyable stay with ALVA HOTEL BY ROYAL. We are so glad that you have experienced our hospitality and our spacious/clean accommodations. The merit goes to our service team and sales team, who delivered extraordinarily friendly, helpful and top-notch service.

Rest assured your compliment to Apple and Yannis will be shared with our staff. They will be thrilled to learn that our guest like you recognizes their efforts.

Needless to say, we all look forward to your return again and again. Please visit our official website to discover the best offer.

Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL

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Reviewed 2 weeks ago

As a returned guest of ALVA, it’s a pleasure to have upgrade from staff Fiona & Hayden.
Love the environment of this hotel, makes me feel so comfortable and relaxing. It's such a great experience for my boyfriend’s birthday celebration.
I highly recommend this hotel & will definitely come again!

Date of stay: November 2021
Trip type: Travelled as a couple
Thank Rrrainn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear Rain

Thank you very much for your recent stay at ALVA HOTEL BY ROYAL, we are so glad that we have made your boyfriend’s birthday celebration stay delightful.

Apart from our modern and cozy accommodation, our front office staff including Fiona & Hayden devoted themselves in serving all guests, we are so proud that we did not disappoint you.

Thanks again for your review and recommendation. We look forward to welcoming you in the not distant future, please visit our website to explore the great value staycation package.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We are extremely impressed by the hospitality services provided by Front Office team, especially Ms. Louisa Hung who is the Front Office Manager. The room design is casual and Japanese feeling. We like the colour tone which made us feel home and relax. The Sealy mattress provides the most comfortable sleeping experience we ever had. The rooftop swimming pool is excellent and clean. Our package includes a 2 hour session at Switch play room, take-away afternoon tea mea boxes, as well as the buffet breakfasts. The restaurant is offering different varieties of options. The hotel also provide the bicycle rental service which we could spend time with our son. Shek Mun region has many other restaurants with short distance of walk under the mild weather. This is one of the best hotels in the suburb for Staycation and breathe the fresh air in autumn while relaxing and forgetting the distress.

Date of stay: November 2021
Trip type: Travelled with family
Thank lok66lok
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear lok66lok
Thank you very much for your five-star comment after your recent stay at ALVA HOTEL BY ROYAL, we are very pleased to learn that you had an amazing & valuable staycation experience.
Your positive comment to our Front Office Manager Louisa is appreciated, she and her team always demonstrate the highest level of customer service. Your kind compliment is the greatest encouragement to all of us.
We are glad that you have experienced our Switch play room, restaurant with numerous selection and free bicycle, these are all facilities and services we provide for leisure.
We look forward to welcoming you in the not distant future, please visit our website to explore the great value accommodation package.

Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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