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Traveller rating
263
35
11
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7
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All reviews river view shek mun apartment room dinner buffet free bikes japanese grocery store returned guest wonderful staying sony tv swimming pool staff called comfy stay provide assistance foie gras science park free upgrade birthday staycation
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Reviewed 2 weeks ago via mobile

We love staying at this hotel, since Aug 20, we visited here for our monthly staycation every month
Apple from the sales team and Yannis from the front desk team are always so professional helpful, and made our stay everytime hassel free. We we are so glad to have them and lovely seeing them everytime we visit.

The hard ware at the room is clean and modern. And recently added the kids playroom, and I will definitely referred my daughter's family coming to stay with us.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank YauTeiLee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear Yau Tei Lee

Thank you so much for your review after your enjoyable stay with ALVA HOTEL BY ROYAL. We are so glad that you have experienced our hospitality and our spacious/clean accommodations. The merit goes to our service team and sales team, who delivered extraordinarily friendly, helpful and top-notch service.

Rest assured your compliment to Apple and Yannis will be shared with our staff. They will be thrilled to learn that our guest like you recognizes their efforts.

Needless to say, we all look forward to your return again and again. Please visit our official website to discover the best offer.

Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

As a returned guest of ALVA, it’s a pleasure to have upgrade from staff Fiona & Hayden.
Love the environment of this hotel, makes me feel so comfortable and relaxing. It's such a great experience for my boyfriend’s birthday celebration.
I highly recommend this hotel & will definitely come again!

Date of stay: November 2021
Trip type: Travelled as a couple
Thank Rrrainn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear Rain

Thank you very much for your recent stay at ALVA HOTEL BY ROYAL, we are so glad that we have made your boyfriend’s birthday celebration stay delightful.

Apart from our modern and cozy accommodation, our front office staff including Fiona & Hayden devoted themselves in serving all guests, we are so proud that we did not disappoint you.

Thanks again for your review and recommendation. We look forward to welcoming you in the not distant future, please visit our website to explore the great value staycation package.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We are extremely impressed by the hospitality services provided by Front Office team, especially Ms. Louisa Hung who is the Front Office Manager. The room design is casual and Japanese feeling. We like the colour tone which made us feel home and relax. The Sealy mattress provides the most comfortable sleeping experience we ever had. The rooftop swimming pool is excellent and clean. Our package includes a 2 hour session at Switch play room, take-away afternoon tea mea boxes, as well as the buffet breakfasts. The restaurant is offering different varieties of options. The hotel also provide the bicycle rental service which we could spend time with our son. Shek Mun region has many other restaurants with short distance of walk under the mild weather. This is one of the best hotels in the suburb for Staycation and breathe the fresh air in autumn while relaxing and forgetting the distress.

Date of stay: November 2021
Trip type: Travelled with family
Thank lok66lok
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear lok66lok
Thank you very much for your five-star comment after your recent stay at ALVA HOTEL BY ROYAL, we are very pleased to learn that you had an amazing & valuable staycation experience.
Your positive comment to our Front Office Manager Louisa is appreciated, she and her team always demonstrate the highest level of customer service. Your kind compliment is the greatest encouragement to all of us.
We are glad that you have experienced our Switch play room, restaurant with numerous selection and free bicycle, these are all facilities and services we provide for leisure.
We look forward to welcoming you in the not distant future, please visit our website to explore the great value accommodation package.

Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL

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Reviewed 2 weeks ago

Hotel staff are very friendly and professional.
Chris and Ruby checking in & out smoothly. Especially appreciated FOM Ms. Louisa Hung gave us a memorable service with her quick response and arranged the surprise like the birthday decorations in room was really delighted our stay. Room is tidy with nice river view. In spite of the beautiful swimming pool, hotel bicycle rental is available too. It's such a great experience for my birthday celebration. Highly recommended to local staycation guest and also tourists. Thanks a lot.

Date of stay: November 2021
Trip type: Travelled as a couple
1  Thank pakyuh2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear Pat Ho

Thank you for taking your precious time to share such a wonderful review with us. I'm thrilled that you had an enjoyable stay at ALVA HOTEL BY ROYAL.
Our Front Office Manager Louisa Hung and her team including Chris and Ruby always strives for service excellence, and I'm so proud that they have outdone herself again. Your kind words will be shared with her and the team.
It's been a pleasure serving you. We can't wait to welcome you back to ALVA HOTEL BY ROYAL for another occasion. Please visit our official website to discover the best offer.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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Reviewed 2 weeks ago via mobile

As a returned guest of ALVA , I highly recommend this hotel for anyone who is looking for a comfortable and relaxing staycation experience. Newly renovated rooms , river and park view outside the room , supermarket at the property . I haven’t tried their bike service & the restaurants . However , this would be the excuses for myself to visit again in nearly future !

Date of stay: November 2021
Trip type: Travelled as a couple
Thank ccy98
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear ccy98
Greetings from ALVA HOTEL BY ROAYL!
We are absolutely thrilled by your five stars review after your stay! And so glad that you had a comfortable and relaxing staycation experience.
ALVA HOTEL BY ROYAL is a hotel in a unique riverside location in Shatin. With lush green surroundings and smart user-friendly technology for guests’ comfort and wellness, ALVA invites modern travellers to explore a hidden gem in Hong Kong and experience a travel journey replete with relaxation and discovery.
Cycling around Shatin is the most healthy and relaxing activity to explore the area, we provide free bike on loan service to our guest, please try next time.
Thanks again for your kind words. We look forward to welcoming you in the not distant future, please contact us again to explore the great value accommodation package.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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