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All reviews shek mun river view foie gras japanese grocery store big round of applause sony tv room technology staff called high tech sha tin birthday staycation free upgrade dinner buffet late check very pleasant stay front desk staff front office
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Reviewed 2 weeks ago via mobile

Check in 職員 聲音很甜美 對眼識笑
有禮而且非常快手

買了酒店的生日package、被升級到公寓房間 好驚喜!
留意到 酒店走年輕路線
FrontDesk和Alva House職員都穿黑波鞋 感覺唔會沉悶而且有活力。自助晚餐時段 職員行動非常快 收碟 refill 清潔 好迅速

房間好大好新淨 非常乾淨
拖鞋、浴袍 軟綿綿好舒適
房間一部分地板是木紋磚 很喜歡這設計

浴室花灑水力夠 好像是香薰花灑很relax
唯一美中不足就是 shampoo and shower 是pump裝 而每次pump到得份量很少 要pump 6-7下 才夠數
Shampoo and shower有分 daytime and night time 再一次覺得很貼心

房間smart tv尺寸很大 但mirroring 用iphone連唔到
只得電視型號顯示 說找不到連接
轉用andriod手機才連接到 會顯示房no邊部電視
Mirror netflix 有聲無畫
試了兩部andriod電話也一樣 但youtube無問題
有點遺憾

酒店配套好 當日下午下大雨
酒店有pitshop和一田 可以買個下午茶
不用冒雨出去
而且有shuttle連接多個地點 讚

Package 包dinner buffet
選擇多 質素高 refill快
大滿足!

酒店lift 要拍卡才按樓層
但張卡感應唔太好 拍完轉藍色再轉綠色
有時多人等lift都會阻住同lift客人

多謝酒店的升級和送的生日macaroon
是一個窩心愉快的生日!

Date of stay: June 2021
Trip type: Travelled as a couple
Thank chiriruW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago
Google Translation

尊敬的 CherW

感謝您下榻帝逸酒店,並撥冗撰寫有關本酒店詳細的評價,衷心感謝您對酒店的提出寶貴意見,有禮和細節的服務一直是我們長期關注的重點,我們希望每一位入住酒店的客人都體驗到我們卓越非凡的待客之道,得知我們年輕有活力的團隊能主動地提供令您愉悅的服務, 我們感到無限鼓舞,定必與所有同事分享。
與此同時, 我們亦聽到閣下對設施及電視投射螢幕的反饋, 我們會馬上跟進並改善, 希望每位客人在入住期間都能滿意。

請瀏覽我們的官網,選擇不同優惠 預訂下次住宿,我們期待您的再次光臨,為您締造另一個難忘的體驗!

敬祝安好!

葉家健
帝逸酒店營運總監

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

很感謝前台楊經理 外型俊俏 溫柔有禮 充滿幹勁 不厭其煩盡心盡力設身幫助客人 十分有耐性 不厭其煩地幫助我們處理問題 服務好 另外酒店環境優美 食物新鮮好食 希望能再次享受楊經理的服務


I am very grateful to the front desk Manager Yang for his handsome appearance, gentle and courteous, full of enthusiasm, tirelessly try my best to help the guests, very patient, and tirelessly help us deal with the problem. The service is good and the hotel has a beautiful environment and the food is fresh and delicious. I hope to enjoy the service of Manager Yang again.

Date of stay: May 2021
Trip type: Travelled with family
Thank kathy411024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 2 weeks ago

Dear Kiki
Thank you for sharing your generous compliments on TripAdvisor about your recent staycation experience at ALVA HOTEL BY ROYAL!
It makes us so happy to know that you had enjoyed your stay with us. We always do our very best to ensure our guests are well taken care of. I will be sure to share your kind words with the team, especially with Manager Yang.
Thank you once again and we definitely can't wait to welcome you back to ALVA HOTEL BY ROYAL soon!

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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Reviewed 2 weeks ago

The decorate of the hotel is very graceful.
There are many different types of entertainment for us to play from the hotel also. Such as cycling or swimming.
The dinner and the breakfast buffet are very plentiful and delicious. Wanna try the lunch buffet in the future.
前台職員也十分有禮貌和親切
特別是前台楊經理 十分有耐性 不厭其煩地幫助我們處理check in 和其他相關問題 ^_^

Date of stay: May 2021
Trip type: Travelled with family
Thank Lsmmm1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 2 weeks ago

Dear Looloo

Thank you very much for your five-star comment with lovely photos after your recent stay at ALVA HOTEL BY ROYAL, we are very pleased to learn that you had an unforgettable experience.
The dinner and breakfast are served in our Alva House All Day Dining Restaurant which is famous for its variety and taste. We are glad that you love them.
Your positive comment to our Assistant Front Office Manager Kim Yeung is appreciated, she and her team always demonstrate the highest level of customer service. Your kind words is the greatest encouragement to all of us.
We look forward to welcoming you in the not distant future, please visit our website to explore the great value accommodation package.

Sincerely,
Sammy Yip
Director of Operations
ALVA HOTEL BY ROYAL

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Reviewed 2 weeks ago

We have booked this hotel for swimming pool. We have asked concierge if we need any booking to use swimming pool by phone, he answered that we can make booking after check in . On the day, we went earlier around 11:00 and checked in . But counter staff told us cannot booking now so come to 3pm again(room available time)
When we back to counter at 3 pm already long que. and it was full booking already.. Hotel Manager told us this is the recent normal situation. I think if that was normal situation, hotel staff should advise us that we should come back earlier than 3 pm.

Date of stay: May 2021
Trip type: Travelled with family
Thank I8569WI_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 2 weeks ago

Dear H I

Thank you for sharing your recent experience with us on TripAdvisor.
Firstly, I would like to extend my sincere apologies for the less than perfect service you experienced during your recent stay.
I have personally contacted the relevant department heads to ensure the service failures and pool booking concerns are being addressed immediately. Further training will be implemented to our teams, so these downfalls do not reoccur in the future.
Please do not hesitate to reach out to us for assistance or if you would like to discuss your comments further.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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Reviewed 3 weeks ago

Free bikes (with a deposit), a roof top pool and striking distance of great hiking, the Alva wasn't a hard choice for our second Hong Kong staycation. Business seemed good, and it wasn't possible to book a table at the Japanese restaurant while we were there, or to use the pool on our first day. I'm pretty sure we were shortchanged on our room too, as we should have had a `mountain' view rather than a bus terminus. But we came for the hiking and biking, and for that, I can't recommend a stay here enough.

Date of stay: May 2021
    • Rooms
    • Cleanliness
    • Service
Thank Letranger90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 2 weeks ago

Dear Letranger90

Thank you very much for your recent stay at ALVA HOTEL BY ROYAL and appreciated your comment. We are sorry to hear that you find your experience with us no so perfect. We have taken note of all your feedback and will work hard with our team to achieve the greatest guest satisfaction.
I do hope we shall have an opportunity to welcome you back to ALVA HOTEL BY ROYAL in the future, so we may have another chance to deliver to you a truly delightful experience.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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