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Traveller rating
143
28
7
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All reviews foie gras big round of applause sony tv shek mun room technology high tech river view sha tin birthday staycation dinner buffet very pleasant stay front office late check convenient store front desk staff macaroons swimming pool
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6 - 11 of 184 reviews
Reviewed 2 weeks ago via mobile

I visited and stayed over at Alva every week since September.
On 26/3 I checked in late 2100, the front desk staff was so rude,the attitude let me feel take the room and leave . Please show more respect

Date of stay: December 2020
Trip type: Travelled solo
Thank 375angusp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 1 week ago

Dear Angus P
Thank you very much for your continuous support and for taking the time to share feedback after your recent stay with ALVA HOTEL BY ROYAL.
We are deeply concerned that in the first impression, we had fallen short of your expectation. I have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavour to provide good service and facilities for our guests.

Thank you once again for sharing your experience, and we look forward to welcoming you back for another enjoyable visit.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

What a stylish and cozy hotel !!!
The room is spacious , neat and modern. Would like to name the front desk staff Erica, she is professional and polite , she upgraded a nicer room for us as it is our Anniversary . Unfortunately, that room was too smelly, maybe the previous guest smoke in the room , then she promptly changed another river view room for us , thank you so much Erica!
The room is so well equipped with iPad , USB plug, the TV can be connected to your mobile except Netflix . The hotel is so sweet ,each room with two foam pillows set up which was added value to my stay. They provided filtered shampoos and soap dispensers and I like your well water station which located on each floor , appreciate your effort to save our planet!!!!

One thing would like to point out is the drainage clogged in shower room , it seemed quite serious, my husband just took around 5 mins shower , the shower room already fully filled with water, and soon, it spread out to the toilet area. It was a bit late , we don’t wanna bother your team and change room again . I have to wait around 20 mins till the water ponding disappeared , then my turn to take shower , which was a bit annoying. We did report the case to yr staff upon check out , she was nice and extended apologies immediately.

Other than that, overall are good ! Can’t wait to be back and try your apartment next time !

Date of stay: March 2021
Trip type: Travelled as a couple
Thank celia377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 2 weeks ago

Dear Celia377

Thanks for your recent visit and “Nice stay” review. ALVA HOTEL BY ROYAL is so glad that you have selected us to celebrate your Anniversary and overall the experience was good.

Thank you very much for your applause to our front desk associate Erica who practised our service motto “We care, we deliver”, such commendation would be the driving force for us to pursuit service excellence. Your support to our environmental measures including the amenities and “Well” water station is also appreciated.
We have also taken note of your comment of the unpleasant odor and drainage clogging problem. We shall work this out with our Housekeeping and Engineering team to ensure guests’ comfort at all time.
Thanks again for your review and comment. We look forward to welcoming you in the not distant future, please visit our website to explore the great value accommodation package and drop us a note at info@alva.com.hk, we shall be pleased to arrange the best accommodation for you.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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Reviewed 3 weeks ago

Good location as bus stop is at the entrance. Many restaurants near MTR station . It's fun to ride the bicycle along the river where is opposite the hotel. Also , we got an upgrade in our room. Their breakfast buffet is great too.

Date of stay: March 2021
    • Value
    • Location
    • Service
Thank RitaW1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 2 weeks ago

Dear Rita

Thanks for your recent stay with ALVA HOTEL BY ROYAL, cannot agree more with the title of the review.
Our hotel is in a unique riverside location in Shatin. With lush green surroundings and smart user-friendly technology for guests’ comfort and wellness, ALVA invites all travellers to use our free on loan bike to explore the area. We are so glad that you had a fun ride, and afterwards the breakfast is great.
We look forward to welcoming you in the not distant future, please contact us again to explore the great value accommodation package.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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Reviewed 3 weeks ago via mobile

The hotel is clean, neat and tidy. State of the art design is impressive, essentially using iPad to control everything. Employees are extraordinarily friendly and helpful, providing prompt service. Director of Operation, Mr. Yip deserves a great compliment from us as his arrangement for the whole experience was proactive and great. It was exceptionally satisfying and had good fun staying here, we are looking forward to visiting the hotel again.

酒店房間非常整潔,設計富現代感及時尚,房間採用iPad控制燈光、空調設備及電視。酒店職員非常友善和專業,令人有賓至如歸的感覺,非常滿意是次入住的體驗,非常期待再一次到帝逸酒店享受優質的服務和舒適的假期。

Date of stay: March 2021
Trip type: Travelled with friends
Thank HLT1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 3 weeks ago

Dear Dennis

Thank you so much for your review after your enjoyable stay with ALVA HOTEL BY ROYAL. We are so glad that you have experienced our hospitality and our smart user-friendly in-room technology. The merit goes to our service team, who delivered extraordinarily friendly, helpful service.

Rest assure your compliment will be shared with all of them. They will be thrilled to learn that our guest like you recognizes their service.

Needless to say, we all look forward to your return again and again. Please visit our official website to discover the best offer.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

So good experience, join the birthday package, have a free marcoon bday tower, the package include buffet n breadfast buffet, other restaurants have 80%discount. The staff are helpful, and have a cycling around nearby. We enjoy so much here

Date of stay: March 2021
Trip type: Travelled with family
Thank Chloe666666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 3 weeks ago

Dear LEUNGC

ALVA HOTEL BY ROYAL is so proud be your choice of birthday celebration, we are delighted to learn that all amenities and privileges impressed you. Thank you for your review with lovely photos.

Our hotel is in a unique riverside location in Shatin. With lush green surroundings and smart user-friendly technology for guests’ comfort and wellness, ALVA invites all travellers to use our free on loan bike to explore a hidden gem in Hong Kong and experience a travel journey replete with relaxation and discovery.

It's been a pleasure serving you. We can't wait to welcome you back to ALVA HOTEL BY ROYAL for another occasion. Please visit our official website to discover the best offer.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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