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Celia Yip
Hong Kong, China

Nice stay

4.0 of 5 bubblesReviewed 19 Mar 2021via mobile
What a stylish and cozy hotel !!!
The room is spacious , neat and modern. Would like to name the front desk staff Erica, she is professional and polite , she upgraded a nicer room for us as it is our Anniversary . Unfortunately, that room was too smelly, maybe the previous guest smoke in the room , then she promptly changed another river view room for us , thank you so much Erica!
The room is so well equipped with iPad , USB plug, the TV can be connected to your mobile except Netflix . The hotel is so sweet ,each room with two foam pillows set up which was added value to my stay. They provided filtered shampoos and soap dispensers and I like your well water station which located on each floor , appreciate your effort to save our planet!!!!

One thing would like to point out is the drainage clogged in shower room , it seemed quite serious, my husband just took around 5 mins shower , the shower room already fully filled with water, and soon, it spread out to the toilet area. It was a bit late , we don’t wanna bother your team and change room again . I have to wait around 20 mins till the water ponding disappeared , then my turn to take shower , which was a bit annoying. We did report the case to yr staff upon check out , she was nice and extended apologies immediately.

Other than that, overall are good ! Can’t wait to be back and try your apartment next time !

Date of stay: March 2021
Trip type: Travelled as a couple
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Sammy Yip, Other at Alva Hotel by Royal, responded to this review
Responded 22 Mar 2021
Dear Celia377

Thanks for your recent visit and “Nice stay” review. ALVA HOTEL BY ROYAL is so glad that you have selected us to celebrate your Anniversary and overall the experience was good.

Thank you very much for your applause to our front desk associate Erica who practised our service motto “We care, we deliver”, such commendation would be the driving force for us to pursuit service excellence. Your support to our environmental measures including the amenities and “Well” water station is also appreciated.
We have also taken note of your comment of the unpleasant odor and drainage clogging problem. We shall work this out with our Housekeeping and Engineering team to ensure guests’ comfort at all time.
Thanks again for your review and comment. We look forward to welcoming you in the not distant future, please visit our website to explore the great value accommodation package and drop us a note at info@alva.com.hk, we shall be pleased to arrange the best accommodation for you.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 19 March 2021

Good location as bus stop is at the entrance. Many restaurants near MTR station . It's fun to ride the bicycle along the river where is opposite the hotel. Also , we got an upgrade in our room. Their breakfast buffet is great too.

Date of stay: March 2021
    • Value
    • Location
    • Service
Thank RitaW1402
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 22 March 2021

Dear Rita

Thanks for your recent stay with ALVA HOTEL BY ROYAL, cannot agree more with the title of the review.
Our hotel is in a unique riverside location in Shatin. With lush green surroundings and smart user-friendly technology for guests’ comfort and wellness, ALVA invites all travellers to use our free on loan bike to explore the area. We are so glad that you had a fun ride, and afterwards the breakfast is great.
We look forward to welcoming you in the not distant future, please contact us again to explore the great value accommodation package.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2021 via mobile

The hotel is clean, neat and tidy. State of the art design is impressive, essentially using iPad to control everything. Employees are extraordinarily friendly and helpful, providing prompt service. Director of Operation, Mr. Yip deserves a great compliment from us as his arrangement for the whole experience was proactive and great. It was exceptionally satisfying and had good fun staying here, we are looking forward to visiting the hotel again.

酒店房間非常整潔,設計富現代感及時尚,房間採用iPad控制燈光、空調設備及電視。酒店職員非常友善和專業,令人有賓至如歸的感覺,非常滿意是次入住的體驗,非常期待再一次到帝逸酒店享受優質的服務和舒適的假期。

Date of stay: March 2021
Trip type: Travelled with friends
Thank HLT1125
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 18 March 2021

Dear Dennis

Thank you so much for your review after your enjoyable stay with ALVA HOTEL BY ROYAL. We are so glad that you have experienced our hospitality and our smart user-friendly in-room technology. The merit goes to our service team, who delivered extraordinarily friendly, helpful service.

Rest assure your compliment will be shared with all of them. They will be thrilled to learn that our guest like you recognizes their service.

Needless to say, we all look forward to your return again and again. Please visit our official website to discover the best offer.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2021

So good experience, join the birthday package, have a free marcoon bday tower, the package include buffet n breadfast buffet, other restaurants have 80%discount. The staff are helpful, and have a cycling around nearby. We enjoy so much here

Date of stay: March 2021
Trip type: Travelled with family
Thank Chloe666666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 18 March 2021

Dear LEUNGC

ALVA HOTEL BY ROYAL is so proud be your choice of birthday celebration, we are delighted to learn that all amenities and privileges impressed you. Thank you for your review with lovely photos.

Our hotel is in a unique riverside location in Shatin. With lush green surroundings and smart user-friendly technology for guests’ comfort and wellness, ALVA invites all travellers to use our free on loan bike to explore a hidden gem in Hong Kong and experience a travel journey replete with relaxation and discovery.

It's been a pleasure serving you. We can't wait to welcome you back to ALVA HOTEL BY ROYAL for another occasion. Please visit our official website to discover the best offer.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2021

Alva Hotel offered great services. great hospitality and very helpful staff. Their bicycle rental services made Alva Hotel quite a special choice to stay as it offers a special kind of experience to enjoy the surrounding area. I joined their Bicycle Wellness Package which included bike rental and picnic basket, which contains salad, sandwich, fruits, chips and drinks. This is ideal for a riding experience along the comfortable riverside and the well-developed cycling track in Shatin. We were lucky to get upgraded to stay in an apartment. It was comfortable and stylish, and was equipped with everything we need for the stay.
One thing I should mention is the effort of the hotel to contribute to environmental conservation. "Well Water Station" was provided at every floor and the hotel encourages their guest to retrieve water from the station, which reduces consumption of bottled water.
Definitely a great experience. Highly recommended.

Date of stay: February 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank kayeeLe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 18 March 2021

Dear Kay
Thanks for your recent stay at ALVA HOTEL BY ROYAL and your lovely review in this platform. Cycling around Shatin is the most healthy and relaxing activity to explore the area, our hotel tailormade a “Alva Bicycle Wellness” accommodation package especially for this. We are pleased to know that you had an enjoyable ride with the health pack.
Thank you for using our “WELL” drinking water dispenser system. We have installed them on each floor to reduce the use of plastic bottles. Your support is appreciated.
Kindly visit our website for valuable accommodation package again, we look forward to welcoming you back soon.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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Reviewed 9 March 2021 via mobile

Original idea was to celebrate my wife's birthday with our pet at a hotel. Seeing Alva Hotel offers special arrangement - A dogcation with afternoon tea set. So I brought them both here. Excellent customer service provided by all staff at Alva Hotel by Royal from front desk to housekeeping. Well being of guests were well taken cared of especially during challenging times.

My wife and I had a very pleasant stay with Alva Hotel. Great amenities and wonderful service from Ms. Yannes and Ms Housekeeper (didn't get her name). Highly recommended. Food quality from PitStop were great with high quality service. Our dog, my wife and I enjoyed our stay so much. Thank you PitStop & Alva Hotel.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank mugiboshi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sammy Yip, Other at Alva Hotel by Royal, responded to this reviewResponded 10 March 2021

Dear Alexander Dahle

Thank you very much for your support and share your feedback with us. I delighted to read that numerous touchpoints of your stay left such a memorable impression! We do our utmost to ensure our guests have a wonderful stay, and I am delighted to know our team has achieved it.
Your compliments to Yannes and the housekeeper are really encouraging. We will share with our service team as motivation.
It's been a pleasure serving you. We can't wait to welcome you back to ALVA HOTEL BY ROYAL for another occasion. Please visit our official website to discover the best offer.

Sincerely,
Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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