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Go800099

Excellent Hotel and value for money

5.0 of 5 bubblesReviewed 7 Jun 2020
Staff are charming and helpful when I called in. Check in staff are young and cheerful, even they all put on mask due to covid-19. I requested a queen bed, but they gave me two beds with an upgrade to high floor with nice view, it is okay and the mattress is very comfortable and good.
I stayed on 19/F with a view of river, looks very spacious. Compared with other hotels, they are using less amenities, no bottled bath gel or shampoo. This is good environmental practice to save plastic bottles. I must say the shower is exceptionally good; they call it therapy shower, strong water pressure with light aroma.
Surprise that the distilled water, drinks in fridge, tea bag and Illy coffee capsules are all free of charge, it adds the value to what I pay. There is no 7-11 near hotel, so there are some vending machines on G/F which provides some drinks, snack and battery charger.
The big Sony TV is very good function and I can play mirroring with my mobile and watch YouTube. There is also an iPad on the table to control the light and air con in the room, very high tech.
You must visit the roof pool, the view in day time and night time are magnificent, you can see the Shatin area clearly.
I checked out at noon, the staff told me to try the self-check out machine at lobby, less than 1 minute and no need to queue up, very good.
I will definitely recommend this hotel and come back.
Date of stay: May 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alvahotelbyroyal, Director of Operations at Alva Hotel by Royal, responded to this review
Responded 7 Jun 2020
Dear Go800099,

Thank you so much for your heartwarming feedback.
We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.
We look forward to having the honor of serving you again soon.

Sincerely,

Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 June 2020 via mobile

The hotel was newly open on last Dec. Greenery is all around the hotel. You can find a large moss wall once you stepped in the hotel lobby and also a garden on a guest floor.

Stayed in this hotel few times during this COVID-19 period. Was really impressed by the high technology...the self check in counter with mobile key available, an I-Pad for centralise control air conditioning, TV & lighting. More as well, you can do mirroring in the room.

Overall, the room is spacious and clean. Staffs are helpful and friendly. Appreciated for their service.

One more thing, if you would like to explore more in Shatin, you can rent a bicycle for free.

Will definitely return again and highly recommended to my friends for their staycation as well.

Date of stay: May 2020
Trip type: Travelled with friends
1  Thank SaLH78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alvahotelbyroyal, Director of Operations at Alva Hotel by Royal, responded to this reviewResponded 5 June 2020

Dear SaLH78,

Thank you for taking the time to share your experience with us during your recent stay.
It is a pleasure to learn that our property and our team members made your stay worthwhile.
All of us look forward to the joy of welcoming you back in the not too distant future.

Sincerely,

Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2020

On a business trip to Hong Kong, stayed in this hotel for 3 weeks. Environment is great but the staffs are rude and makes me feel uncomfortable. From what I have seen, the staffs are mostly youngster, lack of experience and not be trained properly.

Should you ever going to stay in hotel around Shatin area, stay in Marriott (quite close to Alva), you will definitely have a much better experience.

Date of stay: May 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank j_wicklol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alvahotelbyroyal, Director of Operations at Alva Hotel by Royal, responded to this reviewResponded 21 May 2020

Dear John Wick,

Thank you very much for your recent stay at ALVA HOTEL BY ROYAL and sharing your experience with us.
We were very disappointed to know that our service did not meet your expectations on this occasion, please accept my apologies and we would look into the case for improving our service standards.
I sincerely hope that we will have the chance to welcome you back and recover your impression in the near future.

Sincerely,

Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2020

Me and my girlfriend stayed here for my birthday weekend and I would highly recommend friendly, warm and superb hotel. It's conveniently located near Shatin.

Our room was extremely comfortable with a nice river view and staff especially Anya Chan were a delight - really helpful and sweet !!! Thank you Anya ! We received a courtesy contact a few days ago before arrival asking if we wanted to have a late check-out. Best of all – Anya and her colleagues arranged a birthday card and poster for me and then decided we needed a bigger room to accommodate the "birthday staycation" - so gave us a free upgrade. The best birthday celebration experience that I’ve ever had !

The location is great for exploring Hong Kong. Most of the landmarks can comfortably reached from here. Transportation is convenient (MTR Station is five mins away from the hotel – on foot). You guys must try the food in the restaurant ! OMG ! Super tasty and yummy breakfast and lunch !!

All in all I would highly recommend this hotel for anyone visiting Hong Kong. And it's very good value for money as well !!!! A big thank you to all the hotel staff and the Alva by Royal Hotel for creating an extraordinary birthday celebration experience for me !

I already made my booking in the Alva Hotel by Royal next week to celebrate our 18 months dating anniversary !

Room tip: High Floor
Date of stay: May 2020
    • Rooms
    • Service
Thank Dualbadass
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alvahotelbyroyal, Director of Operations at Alva Hotel by Royal, responded to this reviewResponded 19 May 2020

Dear Dualbadass,

Thank you so much for your heartwarming feedback.
We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your time here. We are thrilled that Anya was able to help and made your stay worthwhile! We'll definitely let the team know!
All of us look forward to the joy of welcoming you back in the not too distant future.

Sincerely,

Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2020

This is my first time to write the review for hotel in Hong Kong.
We just stayed this hotel recently in April 2020.
The hotel environment is good and clean. The hotel location is not good enough but that is fine for us.
We were upgraded to a Corner Room overlooking the river view by Front office. The room was big size and clean. The Queen bed was a bit small comparing to those hotels in Southeast Asia.
One minus point was the hot water for shower. We tried many times to adjust the water temperature for the shower. We just got warm water.
Although the weather was hot, we still need the hotel water for shower.
Hotel service was good. They would greet the guest when the guest came back from outside.
The restaurants in hotel were closed due to renovation for restaurants.
Hotel do not allow the guests for 14 days isolation to check into the hotel. It is a good policy and make you feel comfortable.
I and my mother was very satisfied with Alva Hotel.
Thank you all, Alva Team.
Hopefully we will come back to your hotel very soon.

Date of stay: April 2020
Thank cathytsang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alvahotelbyroyal, Director of Operations at Alva Hotel by Royal, responded to this reviewResponded 29 April 2020

Dear cathytsang,

Many thanks for sharing your amazing review on the platform. For the flaw regarding the shower, we appreciate your genuine sharing and will definitely focus on improving the related aspect.
Your comments are indeed valuable to us, as they propel us in our committed effort to exceed guest expectations and create value at every encounter.
We look forward to having the honor of serving you again soon.

Sincerely,

Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2020

In the room the details were so perfect – plenty of outlets for the gadget- obsessed (us), excellent and varied lighting, nice mats and towels in the bathroom, extremely clean shower and linens, quiet residential safe area. Very home-like feel, meant in the best way possible. Staff are very helpful !!

You can also use an iPad to control nearly all the lighting and air conditioning ! Extremely convenient !

Definitely worth to stay !!

Date of stay: April 2020
Trip type: Travelled as a couple
Thank Ivan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alvahotelbyroyal, Director of Operations at Alva Hotel by Royal, responded to this reviewResponded 29 April 2020

Dear Ivan_travellll,

Thank you for taking the time to share your experience with us during your recent stay.
Your comments are indeed valuable to us, as they propel us in our committed effort to exceed guest expectations and create value at every encounter.
We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at ALVA HOTEL BY ROYAL!

Sincerely,

Sammy Yip
Director of Operations ALVA HOTEL BY ROYAL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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