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Penny L

Perfect staffing and hospitality!

5.0 of 5 bubblesReviewed 26 Jul 2024
It was the most beautiful place to stay.
Perfect staffing and hospitality. Seaview room was amazing and service was excellent. Thank you so much for your amazing hospitality!
What a joyous snd relaxing time we had! ... kudos to Mandy, Ray, Victor and all other staff at the front desk. They were all very professional! Two thumps up!
Date of stay: May 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent Ng, Guest Services / Front Office at Lanson Place Waterfront Suites, Hong Kong, responded to this review
Responded 31 Jul 2024
Dear Penny L,

Thank you for taking time to share your experience on TripAdvisor and your valuable time to review us.

We are thrilled to know that you are delighted with our service and have had an enjoyable stay with us.

Thank you very much for your kind recognition on Mandy, Ray and Vic. We will be very proud to share your generous words with the team. This is most encouraging and is a great motivator for us to continue creating memorable experiences for our residents.

Our sincere appreciation once again for choosing Lanson Place Waterfront Suites, Hong Kong as your "Home away from Home". We look forward to the joy of welcoming you back again very soon!

Best regards,

Vincent Ng
Community Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (119)
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Reviewed 4 June 2024

Very impressed with the staff, very attentive and helpful. The lounge is a lovely touch. Only one criticism and that is the shortage of hooks and bars in order to hang towels and damp clothes. Easy transport links, nice park opposite and lovely sea views from rooms. Pool is not really for swimming but nice to plunge into. Love to visit again, thank you

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Inspiration784952
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent Ng, Guest Services / Front Office at Lanson Place Waterfront Suites, Hong Kong, responded to this reviewResponded 7 June 2024

Dear Inspiration784952,

Thank you very much for taking the time to rate us on TripAdvisor! We're thrilled to hear that you had a wonderful hotel stay and that our team provided attentive and helpful service throughout your stay. I am sorry for your comment about shortage of hooks and bars in the room for hanging towels and damp clothes. Please be rest assured that your valuable comment will be acknowledged for our improvement.

Once again, we would like to express our gratitude for choosing our apartment and for your kind words. Your support is greatly appreciated. We look forward to welcoming you back in the near future for another memorable and enjoyable stay.

Best regards,

Vincent Ng
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2024

I had a most wonderful three-month stay at the Lanson Place in Shau Kei Wan. Exceptionally convenient location whether for work or leisure; yet it's also quiet and blessed with fresh air. Only 5 mins to the Sai Wan Ho MTR, easy access to the jogging paths along the shoreline, with popular local eateries nearby

The staff was uniformly professional, proactive and attentive. Vincent and his community team will look after you. They were a huge part of my most enjoyable stay.

The apartment was well-equipped and thoughtfully arranged. There's a fully equipped kitchen. Mine also came with a washer dryer, but for those without, there are on-site laundry facilities, too. There's also a gym that I was too much of a sloth to take advantage of. You'll also find discreet and friendly neighbours / fellow guests, many of whom are long-term residents

Lastly, guests can enjoy free breakfast each morning, and the happy hour with drinks and canapes in the evening is especially popular. yet only 5 mins from the MTR.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jackie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent Ng, Guest Services / Front Office at Lanson Place Waterfront Suites, Hong Kong, responded to this reviewResponded 29 April 2024

Dear JaackeVon,

Thank you so much for taking the time to share your wonderful review regarding your memorable stay with WFHK.

Your generous compliments on the apartment and my team is much appreciated. It is so encouraging for us to keep up the momentum to strive for best for our valued guests like you.

Thank you again for your continued support. We truly hope to welcome you back again in the near future.

With warm regards,

Vincent Ng
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2024

We highly recommend Lanson Place's Waterfront Suites for any extended visits to Hong Kong, eiter for business or leisure. Great location, nicely appointed apartments with all items needed for a relaxing stay and excellent staff!
We have spent 3 months in a 1BR apartment and will certainly return.

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank swissconnex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent Ng, Guest Services / Front Office at Lanson Place Waterfront Suites, Hong Kong, responded to this reviewResponded 29 April 2024

Dear swissconnex,

Thank you for sharing your review with us recently. I am so pleased to hear that you enjoyed your stay with us.

Thank you again for your great feedback and we look forward to the opportunity of welcoming you back in Lanson Place Waterfront Suites, Hong Kong soon.

With warm regards

Vincent Ng
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2024

The facilities are of highest class and in perfect conditions. The staff are friendly and helpful. The place provides light breakfast, afternoon snacks and drinks in evenings. This is one of if not the best hotel place my family has ever stayed.

Date of stay: March 2024
Trip type: Travelled with family
Thank Navigator10856313129
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent Ng, Guest Services / Front Office at Lanson Place Waterfront Suites, Hong Kong, responded to this reviewResponded 23 April 2024

Dear Navigator1085631329,

Thank you for sharing your great review with us recently. I am so pleased to hear that you enjoyed your stay with us.

Thank you again for your wonderful feedback and we look forward to the opportunity of welcoming you back in Lanson Place Waterfront Suites, Hong Kong soon.

With warm regards

Vincent Ng
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2024

Staff members helped me adjust to live here in Hongkong, like using usim cards, finding ways to where I should go, using mtr, listening to me well. Every staff seemed to be thoughtful to people staying here. Thank you for everything. From one Korean woman :)

Date of stay: February 2024
Trip type: Travelled with family
Thank Curious31139223933
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vincent Ng, Guest Services / Front Office at Lanson Place Waterfront Suites, Hong Kong, responded to this reviewResponded 15 April 2024

Dear Curious31139223933,

Thank you for sharing your great review with us recently. I am so pleased to hear that you enjoyed your stay with us.

Thank you again for your great feedback and we look forward to the opportunity of welcoming you back in Lanson Place Waterfront Suites, Hong Kong soon.

With warm regards

Vincent Ng
Community Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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