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Reviewed 23 January 2022 via mobile

This is my second time to stay in this hotel, what a wonderful experience. I have to say the concierge team and the butler team they did the great job, especially Oleg Manzhura the Assistant Chief Butler, he gave us a warm greeting during check in, we can felt his positive energy even in this difficult time. We will visit on 24 Jan again, can’t wait to see you all.

Date of stay: January 2022
Trip type: Travelled as a couple
2  Thank Connector40541649701
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Albar, General Manager at The St. Regis Hong Kong, responded to this reviewResponded 31 January 2022

Dear Connector40541649701,

Thank you very much for your kind comments about your second stay in The St. Regis Hong Kong.

Our Concierge and Butler teams are very happy with your comments of appreciation. Our Oleg Manzhura, Assistant Chief Butler is delighted to know that you appreciated his warm greetings and his positive energy during check-in during this difficult times.

We are very happy to welcoming you back again.

Very best regards,

Javier Albar
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2022

It’s a good option to have a staycation with BFF or celebrate birthday. Nice staff, personalised butler service and high-quality room. All staff are very friendly and helpful during our stay, specially Bobby, Keith and Charlotte from the butler team, thanks for preparing my room and offering us a small birthday cake and bottle of champagne, it’s so heart-warming to celebrate my birthday at St Regis!

We feel really warm while checking out by Bobby. Appreciated Bobby’s hospitality and can see his passion during our conversation. The warmest moment is Bobby and Charlotte prepared us a surprise gift and best wishing card as a small gift on the day of check out, we’re really surprised and appreciated the gift.

Lastly, we’re really grateful that you gave me a place to stay. You’ve made me feel really welcome – it’s been like a home from home. We will definitely come back again.

Date of stay: January 2022
Trip type: Travelled with friends
10  Thank HYY0228
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Albar, General Manager at The St. Regis Hong Kong, responded to this reviewResponded 31 January 2022

Dear HYY0228,

Thank you for sharing you recent birthday celebration staycation in The St. Regis Hong Kong.

We are so happy to know that you enjoyed our Butler service and high-quality room. Bobby, Keith and Charlotte appreciate very much your kind comments of appreciation and they thank you very much. We are delighted to know that you liked the surprise gift and best wishes on departure.

We look very much forward to welcoming you back soon.

Very best regards,

Javier Albar
General Manager

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Reviewed 22 January 2022 via mobile

We had a really wonderful stay at the St. Regis and loved every minute of it. We flew in from China Mainland for our private intimate wedding ceremony. We had all sorts of last minute requests which the butler team handled superbly and went above and beyond to make our wedding day and entire stay extra special . The suite was luxurious and comfortable with little surprises awaiting us throughout the festive days . The hotel is is an excellent location with easy access to all sightseeing sights . Another highlight was our dinner at the 2 Michelin Star French Restaurant L’Envol - a real treat indeed . Thank you Javier and team for making this such a special unforgettable stay for us .

Date of stay: December 2021
Trip type: Travelled as a couple
9  Thank Jana4
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Albar, General Manager at The St. Regis Hong Kong, responded to this reviewResponded 31 January 2022

Dear Jana4,

Thank you and your husband very much for sharing your stay experience in The St. Regis Hong Kong.

We are so happy to having contributed for such a special occasion visiting Hong Kong. Knowing that everything went so well and seeing both of you so happy made all of us very happy. We are as well very please to know that you found our Metropolitan Suite luxurious and comfortable with all the little surprises and our Butler team assisting you with all the busy schedule and sightseen you had all very well planned. The entire L'Envol team thank you for your kind comments about the great dinner both of you enjoyed very much.

We are super delighted to know that your beautiful private intimate wedding went so well as you had expected and we can't wait to see you and your husband back soon to celebrate the first anniversary.

Very best regards,

Javier Albar
General Manager

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Reviewed 21 January 2022 via mobile

This is our 3rd staycation in the last 2 years since COVID. We absolutely loved it. We re warmly welcomed by young hospitality staff Katy & Oleg! Our lunch & breakfast in the Chinese RUN was another highlight. I was most impressed by how our names & room # was remembered by Victor Ng and great smiles (I cpuld see it even behind mask) of Alan Chow. We will come again!

Date of stay: January 2022
Trip type: Travelled as a couple
8  Thank amykayee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Albar, General Manager at The St. Regis Hong Kong, responded to this reviewResponded 31 January 2022

Dear amykayee,

Thank you very much for sharing with us you recent 3rd staycation experience in The St. Regis Hong Kong.

We are very happy to know that you absolutely loved your stay with our Katy and Oleg welcoming you on arrival and by your lunch and breakfast in our Run restaurant service provided by Victor Ng and Alan Chow's personalized service at its best. They all thank you very much for your kind observations about their service.

We can't wait to welcoming you back soon.

Very best regards,

Javier Albar
General Manager

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Reviewed 20 January 2022 via mobile

It was my first staycation experience with my sister at this hotel. I must say The St. Regis HK definitely made a memorable one during the coronavirus pandemic.

Although the location is a metropolitan and one of the busiest commercial areas in HK. The room is clean, spacious with exclusive amenities.

The Butler Team is super friendly, helpful and warmhearted at all times, excellent services and professional!

Special thanks to Katherine at the Private Dining. She is so considerate and passionate, during our conversation she learned that we love tea, and then she recommended tea & food pairings which is a simple thing but impressive.

The St. Regis Bar service impressed us the most. Wilson is knowledgeable and thoughtful. He learned that we are not into Cocktails, then he served us a special mocktails which were both really good and creative.

I highly recommend The St. Regis Hong Kong. We will come back again!

Date of stay: January 2022
Trip type: Travelled with family
8  Thank zyxzebra
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Javier Albar, General Manager at The St. Regis Hong Kong, responded to this reviewResponded 31 January 2022

Dear zyxzebra,

Thank you very much for sharing your and your sister first staycation in The St. Regis Hong Kong.

We are delighted to know that your stay was memorable under the present Covid-19 pandemic and that you enjoyed the guestroom cleanliness, size and exclusive amenities. Our friendly and helpful Butler team is delighted to read your comments about the excellent, professional and warmhearted service they offer. Our Katherine from the Private Dinning is super happy with your comments about her considerate and passionate service when she recommended tea and food pairing thinking you would like it. Katherine thanks you very much for your comments of appreciation.
Our Wilson from the St. Regis Bar is indeed very knowledgeable and thoughtful recommending some of our Mocktails you found really good and creative, Wilson is also very happy with your comments of appreciation.

We can't wait to have you back soon.

Very best regards,

Javier Albar
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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