Name: Happy staycation
Item: Hotel COZi Resort Tuen Mun
Rating: 5
Author: karensze87

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MissHK2009

Hong Kong, China

937998

Reviewed 28 March 2021 via mobile

Very New and Interesting Hotel, Good for Kids, yet Room Very Small

Had staycation for 2 nights here. I have tried this brand Cozi in other locations before. All quite good, new, value for money, great price.

The hotel, next to a canal, is 3-min away from Tuen Mun metro station on foot. There are several themes for different floors, Japanese, Greece, Thai and African. We were on the highest floor (13/F) Japanese theme.

Hotel has a nice and interesting decor everywhere. Train is the theme.

The room is twin standard. Very small, like the one of inn in Japan. No space to place suitcase, no proper desk or seat for reading. We had to watch TV on the bed. Room clean with sufficient provisions like slippers, safe, toiletries, towels. Shower is hot and strong which is good. Air con cool strong and sensitive, good too. Bedding clean and white.

Housekeeping can do better as I saw a hair (not from head) on the toilet seat when I opened the cover after checkin.

We had a dinner buffet here too, 75% discount for guests.

There're several decent and grand malls around, immediately opposite is V City. I had a walk in the Tuen Mun Park nearby. Cozy and relaxing.

Staff service not too good. No smile no enthusiasm, although did the job barely. Look not happy to work here.

Overall a quite good stay.

Date of stay: March 2021

Ask MissHK2009 about Hotel COZi Resort Tuen Mun

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Valued Guest,
Thank you very much for choosing Hotel COZi‧Resort and taking your valuable time in writing your review. We are glad to know that you are satisfy with our premium location and accessibility. Please be assured that we have bought your feedback to our management team for further follow up. We look forward to having an opportunity to serve you again in the near future.
Yours sincerely,
Patrick Wong
Assistant General Manager

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Mirandazz

1

Reviewed 10 March 2021

Great Stay

Stayed at the Penguin Family Room with two kids. The decor was wonderful and my kids loved it so much. They already asked me to go again in future. I bought a package with exclusive playtime in the playroom. This package was made under the pandemic situation so the WHOLE hour in the playroom was exclusive to my family. My kids had a really great time playing around. We ordered takeaway dinner from the Platter. The slow-cooked beef and ribs with mashed potato were great. In view of the price of around 1K, it was a great staycation for my family. Will definitely visit again.

Date of stay: March 2021

Review collected in partnership with this hotel

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Valued Guest,
Thank you for taking your precious time to give us a perfect rating following your stay at Hotel COZi Resort Tuen Mun. We are most glad to know that we have delivered you an experience deserving of your wonderful compliment and look forward to welcoming you back soon for another pleasant stay.
Yours sincerely,
Patrick Wong
Assistant General Manager

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chanwasjohnny

1

Reviewed 10 March 2021

Family Trip

Room is good and staff are nice! My children enjoys the playroom session very much.
Breakfast is just ok though with not many selections.

The location is near to Tuen Mun MTR station with shops and more dinning choices.
Can walk to the Tuen Mun Park nearby which is the largest town park in New Territories.

Date of stay: March 2021

Review collected in partnership with this hotel

Ask chanwasjohnny about Hotel COZi Resort Tuen Mun

Thank chanwasjohnny

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Valued Guest,
Thank you very much for choosing Hotel COZi‧Resort and taking your valuable time in writing your review. We are glad to know that you are satisfy with our premium location and accessibility. Please be assured that we have bought your feedback to our management team for further follow up. We look forward to having an opportunity to serve you again in the near future.
Yours sincerely,
Patrick Wong
Assistant General Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Siu C

Brooklyn, New York

31

Reviewed 14 December 2020

COZI Resort Tuen Mun

The location is really convenient. The light rail road and subway just next to it. Bus stop just below the subway. V city next to it and a big shopping area and market just across v-city. Price is good too.
The entrance is narrow during the covid time. People didn't practice social distance and always squeeze into the elevator. The breakfast choice is not that much and everyday is the same.
This is new hotel , but the carpet and furniture is worn out and dirty.

Date of stay: November 2020

Review collected in partnership with this hotel

Ask Siu C about Hotel COZi Resort Tuen Mun

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Valued Guest,

Thank you very much for taking the time to share your thoughts with us.

We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate.

Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future.

Yours sincerely,
Patrick Wong
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Lam Lam Y

Hong Kong, China

3872

Reviewed 3 December 2020

Themed hotel room that makes you feel like you are not in Hong Kong

We stayed in the Greece Suite for two nights. The room was spacious compared with other rooms available in the hotel, but was not spacious enough to be called a "suite". The "bedroom area" and the "living room area" was actually one single room, separated by a TV cabinet in the middle. However, the room was nicely decorated to make you feel that you were having a vacation in Santorini. The whole floor where our room was located at was also in Greece style, which added bonus points to the hotel.

Our hotel package came with a buffet dinner, and we also tried their buffet lunch on the same day. Food served in the buffet dinner was of much better quality and was proportional to the value. It included unlimited supply of crabs and half of a lobster (as the theme of the buffet dinner of this month was seafood).

However, there was not much food choices in the lunch buffet, and salad was the best we had as it was fresh.

Overall speaking, the stay and dine package was value for money only if you chose buffet dinner (just need to add $1XX/pax compared with buffet lunch).

Date of stay: November 2020

Review collected in partnership with this hotel

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2 Thank Lam Lam Y

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Valued Guest,

Thank you very much for choosing Hotel COZi‧Resort.

We are grateful to you for your kind words and we will continue to deliver quality service to our guests to meet their expectations.

We look forward to having the pleasure of welcoming you back in the near future.

Yours sincerely,
Patrick Wong
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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