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All reviews modern design front desk staff hotel management recommend this hotel continental breakfast small gym convenient hotel late check choose this hotel ladies market next morning an upgrade quarantine 7mins location cleanliness hk
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Reviewed 14 May 2021

Front desk staff could be more friendly and helpful. The price is a real bargain. Front desk staff are not cheerful. Could be more proactive. Location is convenient. Environment at 2nd floor platform is fantastic. Room cleaning lady is kind and thoughtful.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank haleyhui
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lee Elgene, 總經理 at iclub Mong Kok Hotel, responded to this reviewResponded 28 May 2021

Dear haleyhui,

Thank you for taking your time to share your feedback with us. We are glad to learn you found us value for money and apologise for the attitude of Front Office staff.

Until 1930, the area was called Mong Kok Tsui, The current English name is a transliteration of its older Chinese name, which is named for its plentiful supply of ferns in the past when it was a coastal region. Its present Chinese name "旺角" means "prosperous corner" or "crowded corner."

Once again, we appreciate your feedback that will definitely make us better. We sincerely look forward to welcoming you again in the near future.

Thank you and best regard,

Elgene Lee (Mr.)
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2021 via mobile

Not all hotels are as clean as the one that me and my mom went to which made us felt glad and happy about it! The design of the hotel is really simple & clean,the windows were pretty wide and has a beautiful nice simple view with really tall buildings,we would definitely come back and check in again!

Date of stay: April 2021
Trip type: Travelled with family
1  Thank sydneyyeung
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lee Elgene, 總經理 at iclub Mong Kok Hotel, responded to this reviewResponded 12 April 2021

Dear sydneyyeung,

Thank you for taking your time to share your feedback with us. We are glad to learn you and your mom enjoy our guest room design, fantastic Hotel Location, our staff and service.

Until 1930, the area was called Mong Kok Tsui, The current English name is a transliteration of its older Chinese name, which is named for its plentiful supply of ferns in the past when it was a coastal region. Its present Chinese name "旺角" means "prosperous corner" or "crowded corner."

Once again, we appreciate your feedback that will definitely make us better. We sincerely look forward to welcoming you again in the near future.

Thank you and best regard,

Elgene Lee (Mr.)
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2021 via mobile

I cannot complain much for the price I was paying ($600 for two nights). Just cigarette smell was coming from the aircon occasionally during my stay, someone was definitely smoking in their room. I just wonder if the hotel could charge them as no credit card deposite was required.
Other than that, the staff members were friendly. The continental breakfast was free so nothing much to expect. The bed was too hard but I believe this is my personal preference.

Date of stay: March 2021
Trip type: Travelled solo
2  Thank HKIE
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lee Elgene, 總經理 at iclub Mong Kok Hotel, responded to this reviewResponded 8 March 2021

Dear HKIE,

Thank you for taking your time to share your feedback with us. We are glad to learn you enjoy our guest room design, fantastic Hotel Location, our staff and service.

Until 1930, the area was called Mong Kok Tsui, The current English name is a transliteration of its older Chinese name, which is named for its plentiful supply of ferns in the past when it was a coastal region. Its present Chinese name "旺角" means "prosperous corner" or "crowded corner."

Once again, we appreciate your feedback that will definitely make us better. We sincerely look forward to welcoming you again in the near future.

Thank you and best regard,

Elgene Lee (Mr.)
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021

I am writing to recommend iClub Mongkok Hotel and express my sincere thanks from the bottom of my heart to the last family stay with 97 years old pau pau right after her surgery discharge from the hospital. Due to home water leakage, we decided to arrange pau pay staying with the hotel for around a week. During the stay, from FO team to breakfast service staff as well as Concierge service staff all showed outstanding service and care & assistance to us which definitely wowed us and out of our expectation! There are so many small things touched us deeply: the FO arranged an upgrade of the room right after knowing a senior pau pau would stay and picked a quiet room far from lift; the HSKP team helped arrange more quilts for warmth; concierge staff provided assistance with our luggages & two wheelchairs when checking out in the early morning and even provided masks when it was a mess and we could not find the masks from the luggages; the concierge also arranged our car parking perfectly for sending and picking up pau pau; the breakfast team sisters greeted pau pau and provided warm suggestions on how to ease her stomach; and a lot of other touching moments and details all hotel team members created for us! Once again, thank you all from the bottom of my heart on behalf of all family members. Thanks for the best service provided and I would recommend the hotel to all my friends and families for the future stay! Stay healthy and all the best to you all! Cheers! Viv

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
1  Thank Nomad245494
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lee Elgene, 總經理 at iclub Mong Kok Hotel, responded to this reviewResponded 8 March 2021

Dear Nomad245494,

Thank you for taking your time to share your feedback with us. We are glad to learn you enjoy our guest room design, fantastic Hotel Location, our staff and service.

Until 1930, the area was called Mong Kok Tsui, The current English name is a transliteration of its older Chinese name, which is named for its plentiful supply of ferns in the past when it was a coastal region. Its present Chinese name "旺角" means "prosperous corner" or "crowded corner."

Once again, we appreciate your feedback that will definitely make us better. We sincerely look forward to welcoming you again in the near future.

Thank you and best regard,

Elgene Lee (Mr.)
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2021

Very new hotel, good service, nice house keeping, breakfast is good, clean, staff is helpful, small gym with washing machine, mac computer, but 2nd floor is very windy, corner room is excellent, face to harbour, 18 flat per floor.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank Machiwing
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lee Elgene, 總經理 at iclub Mong Kok Hotel, responded to this reviewResponded 5 March 2021

Dear Machiwing,

Thank you for taking your time to share your feedback with us. We are glad to learn you enjoy our guest room design, fantastic Hotel Location, our staff and service.

Until 1930, the area was called Mong Kok Tsui, The current English name is a transliteration of its older Chinese name, which is named for its plentiful supply of ferns in the past when it was a coastal region. Its present Chinese name "旺角" means "prosperous corner" or "crowded corner."

Once again, we appreciate your feedback that will definitely make us better. We sincerely look forward to welcoming you again in the near future.

Thank you and best regard,

Elgene Lee (Mr.)
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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