Dear Guest,
Thank you very much for your stay and for the review of our hotel. We feel deeply concerned about the various matters that you addressed to us, thus your experience at the Hotel was somehow affected. Your comments to us is valuable and we will review and address the issues promptly. Please rest assured that this is not our usual service standard at iclub Wan Chai Hotel and I am taking it up personally to drive the team for immediate service improvement accordingly. As you might also be aware iclub Wan Chai Hotel as a contemporary select-service hotel that we don't provide certain services that traditional full-service hotels are providing, i.e. food & beverage, laundry, money exchange, concierge, etc. On the contrary, we offer our guests with simplicity and convenience, from 24-hour use of the iLounge with complimentary tea and coffee throughout the day to free WiFi access at every corner in the Hotel or the free access to Sweat Zone at your convenience. We count on your understanding. Yet, we do have various full-service hotels within the Group, we can recommend to you according to you specific needs. Do contact us directly at your next visit to Hong Kong. We look forward to welcoming you back to Hong Kong in near future.
Best Regards.
Aman Ng
Hotel Manager