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Reviewed 8 July 2018 via mobile

Stayed here for 3 nights. Room is clean and spacious unlike typical HongKong cramped rooms.

However there are some tourist who often smoke at the staircase which cause my room to smell like smoke as well.

Another thing to note is that for 3 nights I can hear people moving chairs or whatever upstairs which was really annoying.

Date of stay: January 2018
Trip type: Travelled on business
Thank Joanneissmall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ICSW_Hotel_Manager, Manager at iclub Wan Chai Hotel, responded to this reviewResponded 26 July 2018

Dear Guest,

Thank you very much for your stay and for the review of our hotel. We feel deeply concerned about the various matters, thus your experience at the Hotel was somehow affected. Your comments to us is valuable and we will review and address the issues promptly. Please rest assured that this is not our usual service standard at iclub Wan Chai Hotel and I am taking it up personally to drive the team for immediate service improvement accordingly. As you might also be aware iclub Wan Chai Hotel as a contemporary select-service hotel that we don't provide certain services that traditional full-service hotels are providing, i.e. food & beverage, laundry, money exchange, concierge, etc. On the contrary, we offer our guests with simplicity and convenience, from 24-hour use of the iLounge with complimentary tea and coffee throughout the day to free WiFi access at every corner in the Hotel or the free access to Sweat Zone at your convenience. We count on your understanding. Yet, we do have various full-service hotels within the Group, we can recommend to you according to you specific needs. Do contact us directly at your next visit to Hong Kong. We look forward to welcoming you back to Hong Kong in near future.

Best Regards.


Aman Ng
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

the room smell like someone was smoking in it, even the bed linen smell that way.
i have to ask the house keeping twice to do the air freshener. and change all the linen. even the towel

for the front desk staff, some of that wasn't very friendly.. when ask question, no smile no nothing... weird.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank mczcorp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ICSW_Hotel_Manager, Manager at iclub Wan Chai Hotel, responded to this reviewResponded 25 July 2018

Dear Guest,

Thank you very much for your stay and for the review of our hotel. We feel deeply concerned about the various matters that you addressed to us, thus your experience at the Hotel was somehow affected. Your comments to us is valuable and we will review and address the issues promptly. Please rest assured that this is not our usual service standard at iclub Wan Chai Hotel and I am taking it up personally to drive the team for immediate service improvement accordingly. As you might also be aware iclub Wan Chai Hotel as a contemporary select-service hotel that we don't provide certain services that traditional full-service hotels are providing, i.e. food & beverage, laundry, money exchange, concierge, etc. On the contrary, we offer our guests with simplicity and convenience, from 24-hour use of the iLounge with complimentary tea and coffee throughout the day to free WiFi access at every corner in the Hotel or the free access to Sweat Zone at your convenience. We count on your understanding. Yet, we do have various full-service hotels within the Group, we can recommend to you according to you specific needs. Do contact us directly at your next visit to Hong Kong. We look forward to welcoming you back to Hong Kong in near future.

Best Regards.

Aman Ng
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018

The room was clean. I booked business room so it was rather open room. Staff were ok. Not bad for the price. Internet was slow . I didnt get the goodie bag and dfs voucher as it was mentioned in the promo. And for smokers its a hassle, since all property is smoke free :)

Room tip: stay anywhere. It doesnet matter
Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank aamir_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ICSW_Hotel_Manager, Manager at iclub Wan Chai Hotel, responded to this reviewResponded 25 July 2018

Dear Guest,

Thank you very much for your stay and for the review of our hotel. We feel deeply concerned about the various matters that you addressed to us, thus your experience at the Hotel was somehow affected. Your comments to us is valuable and we will review and address the issues promptly. Please rest assured that this is not our usual service standard at iclub Wan Chai Hotel and I am taking it up personally to drive the team for immediate service improvement accordingly. As you might also be aware iclub Wan Chai Hotel as a contemporary select-service hotel that we don't provide certain services that traditional full-service hotels are providing, i.e. food & beverage, laundry, money exchange, concierge, etc. On the contrary, we offer our guests with simplicity and convenience, from 24-hour use of the iLounge with complimentary tea and coffee throughout the day to free WiFi access at every corner in the Hotel or the free access to Sweat Zone at your convenience. We count on your understanding. Yet, we do have various full-service hotels within the Group, we can recommend to you according to you specific needs. Do contact us directly at your next visit to Hong Kong. We look forward to welcoming you back to Hong Kong in near future.

Best Regards.

Aman Ng
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

It's the third time I'm staying here. Service staff is friendly and most importantly the rooms are really clean and comfortable. Very modern feel to it. Good location, near to Wanchai MTR (walking distance, about 5 minutes), with Wellcome supermarket and 24-hour McDonalds just across the road. Walking distance to the convention centre as well.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank kathytam2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ICSW_Hotel_Manager, Manager at iclub Wan Chai Hotel, responded to this reviewResponded 19 June 2018

Dear Guest,

Many thanks for your stay at Wan Chai Hotel and posting of the great staying experience. We are glad that you generally enjoyed the stay with us. As you might be aware iclub Wan Chai Hotel as a contemporary select-service hotel. Hotels like us even in other part of the world, some are also offered without a proper restaurant. Yet, we still would like to offer some nice touch with complimentary tea and coffee service at our 24-hour opening iLounge. In addition, complimentary morning delights in simple bread and butter style was also offered to all guests. We found that most of our guests appreciated accordingly, and we are delighted to learn that you are one of the many as well. Meanwhile, should you plan for your return visit to Hong Kong, please book directly with us at our hotel website for the best available packages at your choice. We look forward to welcoming you back many times in near future.

Best Regards.
Aman Ng
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

The guys where overall friendly, but the room was in a bad condition. Everything looked used, had problems to close the closet door, very old and used chair and the kitchen was dirty. Overall the quality of the furniture was bad. You get what you pay.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank alex57676767
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ICSW_Hotel_Manager, Manager at iclub Wan Chai Hotel, responded to this reviewResponded 25 July 2018

Dear Alex,

Thank you very much for your stay and for the review of our hotel. We feel deeply concerned about the various matters that you addressed to us, thus your experience at the Hotel was somehow affected. Your comments to us is valuable and we will review and address the issues promptly. Please rest assured that this is not our usual service standard at iclub Wan Chai Hotel and I am taking it up personally to drive the team for immediate service improvement accordingly. As you might also be aware iclub Wan Chai Hotel as a contemporary select-service hotel that we don't provide certain services that traditional full-service hotels are providing, i.e. food & beverage, laundry, money exchange, concierge, etc. On the contrary, we offer our guests with simplicity and convenience, from 24-hour use of the iLounge with complimentary tea and coffee throughout the day to free WiFi access at every corner in the Hotel or the free access to Sweat Zone at your convenience. We count on your understanding. Yet, we do have various full-service hotels within the Group, we can recommend to you according to you specific needs. Do contact us directly at your next visit to Hong Kong. We look forward to welcoming you back to Hong Kong in near future.

Best Regards.

Aman Ng
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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