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Reviewed 13 June 2018

It's the third time I'm staying here. Service staff is friendly and most importantly the rooms are really clean and comfortable. Very modern feel to it. Good location, near to Wanchai MTR (walking distance, about 5 minutes), with Wellcome supermarket and 24-hour McDonalds just across the road. Walking distance to the convention centre as well.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank kathytam2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ICSW_Hotel_Manager, Manager at iclub Wan Chai Hotel, responded to this reviewResponded 19 June 2018

Dear Guest,

Many thanks for your stay at Wan Chai Hotel and posting of the great staying experience. We are glad that you generally enjoyed the stay with us. As you might be aware iclub Wan Chai Hotel as a contemporary select-service hotel. Hotels like us even in other part of the world, some are also offered without a proper restaurant. Yet, we still would like to offer some nice touch with complimentary tea and coffee service at our 24-hour opening iLounge. In addition, complimentary morning delights in simple bread and butter style was also offered to all guests. We found that most of our guests appreciated accordingly, and we are delighted to learn that you are one of the many as well. Meanwhile, should you plan for your return visit to Hong Kong, please book directly with us at our hotel website for the best available packages at your choice. We look forward to welcoming you back many times in near future.

Best Regards.
Aman Ng
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

The guys where overall friendly, but the room was in a bad condition. Everything looked used, had problems to close the closet door, very old and used chair and the kitchen was dirty. Overall the quality of the furniture was bad. You get what you pay.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank alex57676767
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ICSW_Hotel_Manager, Manager at iclub Wan Chai Hotel, responded to this reviewResponded 25 July 2018

Dear Alex,

Thank you very much for your stay and for the review of our hotel. We feel deeply concerned about the various matters that you addressed to us, thus your experience at the Hotel was somehow affected. Your comments to us is valuable and we will review and address the issues promptly. Please rest assured that this is not our usual service standard at iclub Wan Chai Hotel and I am taking it up personally to drive the team for immediate service improvement accordingly. As you might also be aware iclub Wan Chai Hotel as a contemporary select-service hotel that we don't provide certain services that traditional full-service hotels are providing, i.e. food & beverage, laundry, money exchange, concierge, etc. On the contrary, we offer our guests with simplicity and convenience, from 24-hour use of the iLounge with complimentary tea and coffee throughout the day to free WiFi access at every corner in the Hotel or the free access to Sweat Zone at your convenience. We count on your understanding. Yet, we do have various full-service hotels within the Group, we can recommend to you according to you specific needs. Do contact us directly at your next visit to Hong Kong. We look forward to welcoming you back to Hong Kong in near future.

Best Regards.

Aman Ng
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018

First time stayed for 6 nights in May. Upgraded to Ibusiness room after the first night. Also got a portable wifi hotspot to use. The hotel provides GYM and a lounge for light breakfast. The hotel is in good location. Direct airport bus A11 with short walking distance. Close to MRT and other transports, Wanchai being in central of HK island is easy to go anywhere. Many local restaurants for all budget.

Room tip: Higher floor.
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank 69traveller8888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ICSW_Hotel_Manager, Manager at iclub Wan Chai Hotel, responded to this reviewResponded 19 June 2018

Dear Guest,

Many thanks for your stay at Wan Chai Hotel and posting of the great staying experience. We are glad that you generally enjoyed the stay with us. As you might be aware iclub Wan Chai Hotel as a contemporary select-service hotel. Hotels like us even in other part of the world, some are also offered without a proper restaurant. Yet, we still would like to offer some nice touch with complimentary tea and coffee service at our 24-hour opening iLounge. In addition, complimentary morning delights in simple bread and butter style was also offered to all guests. We found that most of our guests appreciated accordingly, and we are delighted to learn that you are one of the many as well. Meanwhile, should you plan for your return visit to Hong Kong, please book directly with us at our hotel website for the best available packages at your choice. We look forward to welcoming you back many times in near future.

Best Regards.
Aman Ng
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2018 via mobile

The moment we entered the hotel lobby, staffs in the front desk were very friendly, accomodating, and can communicate well in english. We booked online and it just tooks us around 5 minutes checking in. Our room, including the bathroom (which I am always very particular), was very spacious, clean and nice --- looks new. We slept comfortably without any disturbances. Aside from the usual things provided by any hotel, what has delighted me more was the fast wifi comnection (and the portable wifi) and many different types of ports to charge our gadgets!LOL. Room service was fast and they really attend well to our needs. Outside the hotel, there are many food stalls, restaurants, grocery and shopping stores, and by walking just for few minutes, you can reach the Lockhart Road (for night life LOL). Also, the hotel area is near bus stops, taxi lanes, the MTR station and to the Macau Ferry Terminal in Sheung Wan (took us exactly 39 HKD and approximately 10-15 minutes only from the hotel to the ferry terminal by taxi). All in all, we had a lovely stay here for 2 nights and 3 days! ❤ I would definitely recommend iClub Hotel in Wan Chai to family, friends and relatives who will be visiting Hong Kong. 👌 thank you guys for our very nice experience!!

Date of stay: May 2018
Trip type: Travelled with family
1  Thank camzkiemarts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ICSW_Hotel_Manager, Manager at iclub Wan Chai Hotel, responded to this reviewResponded 19 June 2018

Dear Guest,

Many thanks for your stay at Wan Chai Hotel and posting of the great staying experience. We are glad that you generally enjoyed the stay with us. As you might be aware iclub Wan Chai Hotel as a contemporary select-service hotel. Hotels like us even in other part of the world, some are also offered without a proper restaurant. Yet, we still would like to offer some nice touch with complimentary tea and coffee service at our 24-hour opening iLounge. In addition, complimentary morning delights in simple bread and butter style was also offered to all guests. We found that most of our guests appreciated accordingly, and we are delighted to learn that you are one of the many as well. Meanwhile, should you plan for your return visit to Hong Kong, please book directly with us at our hotel website for the best available packages at your choice. We look forward to welcoming you back many times in near future.

Best Regards.
Aman Ng
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

Price very good ! Room ok shower good

Bed hard

Location good

Don’t expected to much but price quality is good

Specially with the prices in Hong
Kong

Easy to
Find a mtr arround the corner

City center , exhibition near by

No breakfast but there is a daily France or other restaurant where you can have breakfast arround the corner

Date of stay: May 2018
Trip type: Travelled on business
1  Thank benebene007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ICSW_Hotel_Manager, Manager at iclub Wan Chai Hotel, responded to this reviewResponded 12 June 2018

Dear Guest,

Many thanks for your stay at Wan Chai Hotel and posting of the great staying experience. We are glad that you generally enjoyed the stay with us. As you might be aware iclub Wan Chai Hotel as a contemporary select-service hotel. Hotels like us even in other part of the world, some are also offered without a proper restaurant. Yet, we still would like to offer some nice touch with complimentary tea and coffee service at our 24-hour opening iLounge. In addition, complimentary morning delights in simple bread and butter style was also offered to all guests. We found that most of our guests appreciated accordingly, and we are delighted to learn that you are one of the many as well. Meanwhile, should you plan for your return visit to Hong Kong, please book directly with us at our hotel website for the best available packages at your choice. We look forward to welcoming you back many times in near future.

Best Regards.
Aman Ng
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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