Very good, the room is really modern and it is the best hotel I stayed. The bed is soft and the bathroom is clean and tidy. The service is very top notch and upon my standards. I will definitely recommend my friends to stay there. Very good staff also
Thank you for loving our comfortable bed and tidy room. I am so delighted to receive your appreciation regarding our top service and that’s a great motivation for our team members to keep it up.
We look forward to welcoming you back for another fantastic stay and please let me know if you have any plans to stay with us again.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
Fantastic stay at East HK with family for weekend staycation.
Incredible welcome from the team especially Suki, Ada, Wayne, Vivian and Gary. Personalization of the room. Always someone ready to help.
Then the room... just incredible. comfortable, beautiful, refined and greatly designed with stunning Harbour View... Feel soooooo relaxing.
Sugar is a must visit place - nice drinks, service, and best shisha in town!
Thank you everyone for the warm hospitality and will be back soon!
Thank you for your great review and your compliment to Suki, Ada and our Guest Experience team.
Thrilled to know that our stunning Harbour view room and SUGAR make you a perfect weekend staycation.
Looking forward to welcome you back to EAST and can't wait to see you again very soon.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
Stayed for 4 days, room is nice and clean. It got everything you need, one thing i like is they use filter tap water instead of bottles! And big shout out for Cynthia helping me with my day trip planning and Wincii for offering the room upgrade!!
Thank you for writing us such a great review and thrilled to hear that you had a seamless stay including the outstanding service provided by our Guest Experience team – Cynthia & Wincii.
We are also glad that you enjoyed the day trip recommendation from my team and trust you had a good time in HK.
Once again, thank you for all your kind words and we look forward to welcoming you back for another great stay very soon.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
I cannot remember how many times my husband and I have stayed at East. Each time the stay has been excellent and service is great.
I remember once I brought my mother along. She was not so mobile but the staff accommodated to her needs - even to the extent of getting her a shower chair.
Thank you Humphrey, Ericson, Wayne and Branton for once again making this stay at East truly feels like a home away from home for us.
Thank you for your lovely feedback and great to know that you appreciated the exceptional service from our Guest Experience team-Humphrey, Ericson, Wayne and Branton.
As a very supportive guest like you, I believe that our warm welcoming and attention to details could make your stay at EAST feels like home.
We look forward to welcoming you back for another fantastic stay and please let me know if you have any plans to visit Hong Kong again!
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
Excellent service, excellent people, I would recommend this hotel. Very well cleaned, breakfast excellent, Celia Yip and her team on very professional level. Always smiling, helpful and supporting. everything on high professional level.
Thank you for writing us such an encouraging review and we are glad to know that you had an amazing stay with us.
Moreover, thanks for a big recognition to Guest Experience - Celia and her genuine smile/professional service could always make a huge difference.
Meanwhile, please feel free to contact us anytime if we can be of service again, and we can’t wait to see you again at EAST Hong Kong.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
