Stayed for 4 days, room is nice and clean. It got everything you need, one thing i like is they use filter tap water instead of bottles! And big shout out for Cynthia helping me with my day trip planning and Wincii for offering the room upgrade!!
Thank you for writing us such a great review and thrilled to hear that you had a seamless stay including the outstanding service provided by our Guest Experience team – Cynthia & Wincii.
We are also glad that you enjoyed the day trip recommendation from my team and trust you had a good time in HK.
Once again, thank you for all your kind words and we look forward to welcoming you back for another great stay very soon.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
I cannot remember how many times my husband and I have stayed at East. Each time the stay has been excellent and service is great.
I remember once I brought my mother along. She was not so mobile but the staff accommodated to her needs - even to the extent of getting her a shower chair.
Thank you Humphrey, Ericson, Wayne and Branton for once again making this stay at East truly feels like a home away from home for us.
Thank you for your lovely feedback and great to know that you appreciated the exceptional service from our Guest Experience team-Humphrey, Ericson, Wayne and Branton.
As a very supportive guest like you, I believe that our warm welcoming and attention to details could make your stay at EAST feels like home.
We look forward to welcoming you back for another fantastic stay and please let me know if you have any plans to visit Hong Kong again!
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
Excellent service, excellent people, I would recommend this hotel. Very well cleaned, breakfast excellent, Celia Yip and her team on very professional level. Always smiling, helpful and supporting. everything on high professional level.
Thank you for writing us such an encouraging review and we are glad to know that you had an amazing stay with us.
Moreover, thanks for a big recognition to Guest Experience - Celia and her genuine smile/professional service could always make a huge difference.
Meanwhile, please feel free to contact us anytime if we can be of service again, and we can’t wait to see you again at EAST Hong Kong.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
I've stayed at the EAST hotel for several times now and it is by far, my favourite hotel. It is conveniently located right next to Tai Koo MTR station (about 15 minutes travel to Central) and a large shopping mall with all the conveniences.
I love its modern design in the heart of a bustling neighbourhood with local eateries just around the corner. The service is excellent and, I would say, on par with the leading 5 star hotels in Hong Kong.
Thank you for your lovely feedback about our hotel location and exceptional service, and great to know that you had a great stay with us.
We can’t wait to welcoming you back to EAST Hong Kong very soon.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
We recently stayed at the East Hotel on a business trip. The staff at reception were very lovely and most helpful and all staff acknowledged out presence during any contact. We have stayed at East for over a decade quite for business it is a extremely well placed hotel for that area - close to a huge shopping centre, and MRT with many places to eat.
The room is very comfortable and has everything required for a comfortable stay.
Thank you for giving us such a nice comment and we are glad to hear that you enjoy our comfortable room and exceptional service.
Please feel free to contact us anytime if we can be of service and we can't wait to welcoming you back again very soon.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
