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PL T

Home away from home

Review of EAST Hong Kong
5.0 of 5 bubblesReviewed 9 Jul 2024via mobile
I cannot remember how many times my husband and I have stayed at East. Each time the stay has been excellent and service is great.

I remember once I brought my mother along. She was not so mobile but the staff accommodated to her needs - even to the extent of getting her a shower chair.

Thank you Humphrey, Ericson, Wayne and Branton for once again making this stay at East truly feels like a home away from home for us.
Date of stay: July 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this review
Responded 22 Jul 2024
Thank you for your lovely feedback and great to know that you appreciated the exceptional service from our Guest Experience team-Humphrey, Ericson, Wayne and Branton.

As a very supportive guest like you, I believe that our warm welcoming and attention to details could make your stay at EAST feels like home.

We look forward to welcoming you back for another fantastic stay and please let me know if you have any plans to visit Hong Kong again!

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,473)
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Reviewed 8 July 2024

Excellent service, excellent people, I would recommend this hotel. Very well cleaned, breakfast excellent, Celia Yip and her team on very professional level. Always smiling, helpful and supporting. everything on high professional level.

Date of stay: June 2024
Trip type: Travelled on business
Thank Travel59118359902
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this reviewResponded 23 July 2024

Thank you for writing us such an encouraging review and we are glad to know that you had an amazing stay with us.

Moreover, thanks for a big recognition to Guest Experience - Celia and her genuine smile/professional service could always make a huge difference.

Meanwhile, please feel free to contact us anytime if we can be of service again, and we can’t wait to see you again at EAST Hong Kong.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024

I've stayed at the EAST hotel for several times now and it is by far, my favourite hotel. It is conveniently located right next to Tai Koo MTR station (about 15 minutes travel to Central) and a large shopping mall with all the conveniences.

I love its modern design in the heart of a bustling neighbourhood with local eateries just around the corner. The service is excellent and, I would say, on par with the leading 5 star hotels in Hong Kong.

Room tip: The bathroom is open concept. May not be convenient if you are sharing the room with friends or family and privacy is a concern.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tuck-Wai Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this reviewResponded 14 June 2024

Thank you for your lovely feedback about our hotel location and exceptional service, and great to know that you had a great stay with us.

We can’t wait to welcoming you back to EAST Hong Kong very soon.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

We recently stayed at the East Hotel on a business trip. The staff at reception were very lovely and most helpful and all staff acknowledged out presence during any contact. We have stayed at East for over a decade quite for business it is a extremely well placed hotel for that area - close to a huge shopping centre, and MRT with many places to eat.
The room is very comfortable and has everything required for a comfortable stay.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rixychick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this reviewResponded 14 June 2024

Thank you for giving us such a nice comment and we are glad to hear that you enjoy our comfortable room and exceptional service.

Please feel free to contact us anytime if we can be of service and we can't wait to welcoming you back again very soon.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024 via mobile

We choose this hotel as we were after a hotel that was in a less touristy area- and EAST fitted the bill perfectly.
We had a great corner room with both city & part harbour view on the 26th floor.
The mall next door was a lot bigger than expected & had direct access from the hotel.
Breakfast was okay.
We had drinks at the bar at the top of the hotel & we really enjoyed the atmosphere, drinks menu & service.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank KMBH-NZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this reviewResponded 14 June 2024

Thank you for all your kind words and great to hear that you had a perfect stay with us in general.

We look forward to welcoming you back for another fantastic stay and please let me know if you have any plans to visit Hong Kong again.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2024

Spent a week here on business and was overall very happy with the service provided, the cleanliness of the rooms and facilities, the easy and efficient check-in/out, and the very friendly staff. The roof top bar is definitely worthwhile a visit.

Date of stay: May 2024
Trip type: Travelled on business
Thank Alexander L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this reviewResponded 4 June 2024

We are thrilled to hear that you had a great stay with us in general and thank you for highlighting our SUGAR bar.

We look forward to welcoming you back to EAST Hong Kong very soon.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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