What a fantastic place to stay in Hong Kong!! The location is perfect, really central and 1 minute to the metro station/shopping centre.
The rooms were very spacious and came with a great view. The extra touches like the dressing gown, coffee machine & sweets were appreciated. Really nice breakfast on offer and fabulous rooftop bar.
The staff were also fantastic, would definitely stay at East again!
We are thrilled to know that you had an enjoyable stay with us generally and thank you for highlighting our convenient location, room amenity as well as great breakfast at FEAST.
We look forward to welcome you back very soon, and meanwhile, please feel free to contact us anytime if we can be of service.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
Great service, rooms are clean, the hotel has both a nice rooftop bar (apparently with the best view in HK), great food selection available in their restaurant and cafe on Level 1, and easily accessible with the MTR station just right beside the hotel. Not to mention that it is conveniently linked to a huge shopping mall next building.
Thank you for loving our SUGAR rooftop bar and great to hear that the variety of food and drinks are all able to delight you.
We look forward to welcome you back to EAST Hong Kong very soon and have a great time as always.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
My wife and I arrived at the hotel around 10 PM on March 23 and was surprised that no porter at the entrance to greet and meet. As a result, we received no help in getting our suitcases to pass through the heavy door which was not equipped with an auto door opening button. A male staff showed up after we got to the reception area and pointed us to the direction of the check in counter. He looked like a porter but he didn't offer porter service. Although we saved the tips for the porter, we didn't get the porter service that we were used to get.
After getting into the room, we noticed these anomalies. 1. Only four hangers were available on the hanging rack. 2. Only one chair was at the round table. 3. Only one clothes drawer for a 30 square meter harbour view corner unit. 4. The room safe was out of battery.
I called the front desk and asked for more hangers and one more chair. They were brought to our room right away. Kudos to the East hotel for prompt response to service request.
The hotel manager came to check out the room safe. I took the opportunity to raise the issue of four hangers, one chair and a lack of clothes drawer. The manager's respond was very intriguing. He said that the East hotel guests mainly came to do business at Tai Koo Place and had no needs for more hangers, chair and drawer. His words were to the effect that the East hotel did not cater to leisure travellers. I take a note and will make sure that I will never come back again.
Thank you for your constructive feedback and I am very disappointed to read your less than good experience regarding your recent stay with us.
Please accept our sincere apology that our Bell team member was not present at the hotel driveway to assist with your suitcases upon your arrival, I am deeply concerned on your unpleasant arrival experience which this was not our usual service standard.
Apart from this service shortfall, rest assured that we have added a remark on your personal profile for setting up of extra chair / hangers / bathrobe and our Guest Experience team would take special care of all these preferences in your future visit.
I very much hope that we would have the pleasure of welcoming you back to EAST Hong Kong again, and I am more than happy to take care of your room arrangement personally.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
Stayed at this great hotel in February. Top location for business travelers on the east side of Hong Kong Island. MTR is just next door. The staff were amazing and went out of their way for us to make us feel looked after and well cared for. Their rooftop bar 'Sugar' is super cool and views are spectacular. The breakfast was the best I had in Hong Kong (you even have Dim Sum on the buffet, which is my absolute favourite!).
Thank you very much for writing such a positive review for us. Thrilled to hear that you had an enjoyable stay in general and thank you for highlighting our rooftop bar SUGAR and breakfast at FEAST.
We look forward to welcoming you back to EAST Hong Kong very soon!
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
I.am stay 27th january 2024 to 31st january very nice hotel with great views ,clean room ,feast delicious food nice environment ,regarding our luggage handling upon check in and out gave great support by bell service sanjay appreciate him for help us find shopping places and give good information around hong kong hope see u soon .......
We are delighted to know that you had an enjoyable stay with us and thank you for highlighting the exceptional service provided by our Bell Team - Sanjay.
We look forward to seeing you again very soon, and meanwhile, please feel free to contact us anytime if we can be of service.
With warmest regards
Gary Dang
Director of Guest Experience
EAST Hong Kong
![The Club Floor Room at the Royal View Hotel [subsidiary of Sunhung Kai Properties Ltd]](https://dynamic-media-cdn.tripadvisor.com/media/photo-o/0a/1d/84/17/club-floor-room--v10077887.jpg?w=800&h=800&s=1)
