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Carolina Gutierrez

Surprising hotel with incredible views

Review of EAST Hong Kong
5.0 of 5 bubblesReviewed 14 Dec 2023
Surprising hotel with incredible views. Their reception staff were very friendly and prompt upon our arrival. The room had a modern and original decoration in keeping with the city and beautiful views of the bay, with huge windows. Its Sugar bar has incredible views, a place where you can have a drink in a relaxed way while watching the sunset. Their Feast restaurant with buffet for dinner was a gastronomic experience with spectacular dishes. Like the restaurant for breakfast, with lots of variety. Overall, it was an experience to repeat again and again.
Date of stay: December 2023
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this review
Responded 14 Dec 2023
Thank you for your precious time to write us a five stars review, and we are thrilled to know that you had a lovely stay with us which you specially highlight the spectacular sea view in our guest room as well as the great food at FEAST.

Once again, we appreciate all your kind words and we would love to welcome you back to EAST Hong Kong very soon.

Gary Dang
Director of Guest Experience
EAST Hong Kong

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,473)
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Reviewed 14 December 2023

Wonderful views, super comfortable hotel and rooms with a fantastic buffet, dedicated and special attention. Amazing rooftop bar where you can enjoy a fabulous sunset, surrounded by the city lights at night.
Accompanied with cocktails, sushi, and other Asian inspired bites. All this is well connected by subway stop and a shopping mall with direct access from the hotel.

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Eva E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this reviewResponded 15 December 2023

It's our pleasure to know that you had an enjoyable stay with us and you love our food and drinks at FEAST / SUGAR bar.

In the meantime, please feel free to contact us if you have any plans to stay with us again. We hope to welcome you back again in a not too distant future.

Gary Dang
Director of Guest Experience
EAST Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2023 via mobile

We stayed for 4 nights at the Hong Kong. From checkin to checkout we found the service extremely helpful and generous. We arrived early from our flight and were given an early checkout and a typhoon had hit when we were checking out and trying to get to the airport.

They extended our stay and we were able to get a driver to get us to the airport so we were able to make a flight.

The daily breakfast was generous and we found a good variety of food every morning. Drinks at the sugar rooftop bar. We were hosted by the bar manager every night, Lena was always attentive and again a great host.

The corner room was incredibly spacious with awsome view of Victoria harbour.

Tip:

Get a corner room if you can.

Room tip: Get a corner room if you can. Easy access to the train station just outside the hotel and very easy to get around.
Date of stay: October 2023
Trip type: Travelled as a couple
Thank Rick6100
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this reviewResponded 14 November 2023

Thanks for giving us a five stars review and we are so glad that you had an enjoyable stay in general and thank you for highlighting the attentive service from our Restaurants & Bar which is really encouraging.

We look forward to welcoming you back to EAST very soon, and please feel free to contact us anytime if you have any plan to stay with us again.

Best regards,

Gary Dang
Director of Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2023

Fantastic service and a beautiful room with breathtaking harbour view. Front office and Concierge are always very kind to share tips on city tour and transportation. Housekeeping are so sweet to organise my beddings and skin care bottles haha very well. Metro station is just around the corner. What an amazing stay!

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Shirley_Xiejj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this reviewResponded 31 August 2023

We are delighted to know that you had an enjoyable stay with us and thank you for highlighting our exceptional service from our Guest Experience / Housekeeping team.

We look forward to welcoming you back very soon, and meanwhile, please feel free to contact us anytime if we can be of service.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2023 via mobile

Room layout maximized the available space, well located plug points, Bluetooth speaker (though took a lot of fiddling to switch on), comfortable table and chair for work or a nepresso coffee. Impressed by the solid waiter corkscrew and in room filter water system. Box of sweets is probably not necessary, and the open clothes hanger is fine for short stays. Buffet breakfast was okay, I think nut Danish was the most memorable, usual egg counter, cold cuts and British full cooked. Seating was bright and not cramped. Pool is small and best get in early as it feels full with just 5 people in it. Gym is very airy with new equipment in terms of tech.

Room tip: Level 1 connects to city plaza mall by walkway
Date of stay: August 2023
Trip type: Travelled solo
Thank adit3005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this reviewResponded 29 August 2023

Thank you for giving us such a nice review after your stay at EAST Hong Kong. We are delighted to know that you had an enjoyable stay with us in general.

In the meantime, we look forward to seeing you again very soon and please feel free to contact us anytime if we can be of service.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2023 via mobile

I stayed in your amazing hotel twice this year. I was pampered, well taken care of and the overall service, hospitality and cleanliness of the rooms and premises are fantastic.

I would like to praise a few hotel staff for their super team work and friendliness, and taking the extra step to making me feel at home. 🌈

Room tip: Super kids friendly, wheelchair accessible, everything friendly. Super infrastructure- shopping mall, restaurants and public transportation.
Date of stay: August 2023
Trip type: Travelled solo
1  Thank musica203
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at EAST Hong Kong, responded to this reviewResponded 29 August 2023

Thank you for being so supportive to EAST Hong Kong and it’s my pleasure to hear that you had a great stay with us.

I am so delighted to receive your “Thank you email” earlier and that’s a great motivation for our team members to keep up their exceptional service.

We look forward to welcoming you back for another fantastic stay and please let me know if you have any plans to stay with us again.


With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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