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Richard
Scarborough, Australia

A sensational place to stay. Exemplary service and hospitality

Review of East Hong Kong
5.0 of 5 bubblesReviewed 9 Nov 2023via mobile
We stayed for 4 nights at the Hong Kong. From checkin to checkout we found the service extremely helpful and generous. We arrived early from our flight and were given an early checkout and a typhoon had hit when we were checking out and trying to get to the airport.

They extended our stay and we were able to get a driver to get us to the airport so we were able to make a flight.

The daily breakfast was generous and we found a good variety of food every morning. Drinks at the sugar rooftop bar. We were hosted by the bar manager every night, Lena was always attentive and again a great host.

The corner room was incredibly spacious with awsome view of Victoria harbour.

Tip:

Get a corner room if you can.
Date of stay: October 2023
Room Tip: Get a corner room if you can. Easy access to the train station just outside the hotel and very...
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at East Hong Kong, responded to this review
Responded 14 Nov 2023
Thanks for giving us a five stars review and we are so glad that you had an enjoyable stay in general and thank you for highlighting the attentive service from our Restaurants & Bar which is really encouraging.

We look forward to welcoming you back to EAST very soon, and please feel free to contact us anytime if you have any plan to stay with us again.

Best regards,

Gary Dang
Director of Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,475)
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Reviewed 30 August 2023

Fantastic service and a beautiful room with breathtaking harbour view. Front office and Concierge are always very kind to share tips on city tour and transportation. Housekeeping are so sweet to organise my beddings and skin care bottles haha very well. Metro station is just around the corner. What an amazing stay!

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Shirley_Xiejj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at East Hong Kong, responded to this reviewResponded 31 August 2023

We are delighted to know that you had an enjoyable stay with us and thank you for highlighting our exceptional service from our Guest Experience / Housekeeping team.

We look forward to welcoming you back very soon, and meanwhile, please feel free to contact us anytime if we can be of service.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2023 via mobile

Room layout maximized the available space, well located plug points, Bluetooth speaker (though took a lot of fiddling to switch on), comfortable table and chair for work or a nepresso coffee. Impressed by the solid waiter corkscrew and in room filter water system. Box of sweets is probably not necessary, and the open clothes hanger is fine for short stays. Buffet breakfast was okay, I think nut Danish was the most memorable, usual egg counter, cold cuts and British full cooked. Seating was bright and not cramped. Pool is small and best get in early as it feels full with just 5 people in it. Gym is very airy with new equipment in terms of tech.

Room tip: Level 1 connects to city plaza mall by walkway
Date of stay: August 2023
Trip type: Travelled solo
Thank adit3005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at East Hong Kong, responded to this reviewResponded 29 August 2023

Thank you for giving us such a nice review after your stay at EAST Hong Kong. We are delighted to know that you had an enjoyable stay with us in general.

In the meantime, we look forward to seeing you again very soon and please feel free to contact us anytime if we can be of service.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2023 via mobile

I stayed in your amazing hotel twice this year. I was pampered, well taken care of and the overall service, hospitality and cleanliness of the rooms and premises are fantastic.

I would like to praise a few hotel staff for their super team work and friendliness, and taking the extra step to making me feel at home. 🌈

Room tip: Super kids friendly, wheelchair accessible, everything friendly. Super infrastructure- shopping mall, restaurants and public transportation.
Date of stay: August 2023
Trip type: Travelled solo
1  Thank musica203
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at East Hong Kong, responded to this reviewResponded 29 August 2023

Thank you for being so supportive to EAST Hong Kong and it’s my pleasure to hear that you had a great stay with us.

I am so delighted to receive your “Thank you email” earlier and that’s a great motivation for our team members to keep up their exceptional service.

We look forward to welcoming you back for another fantastic stay and please let me know if you have any plans to stay with us again.


With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2023

I cannot recommend this hotel enough!!! From the moment we arrived we were treated like "friends" of the staff. Celia YIP was our guest experience manager and was fabulous. Our flight arrived at 5.10am and we arrived at the motel around 7am. Celia allowed us to have a shower whilst she arranged a room for us to check in by 9am. The facilities are outstanding, the food delicious and location makes it easy to access the MTR, shopping centres .. I could not fault the staff who were extremely helpful with all of our requests and assistance with any inquiries. Do yourself a favour and stay at this fabulous hotel...

Room tip: The pool was not crowded at all. Has its own coffee shop which sells very good coffee. Easy access to MTR and adjoining shopping centre.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Melanie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at East Hong Kong, responded to this reviewResponded 9 August 2023

Thank you for writing us such a great review and thrilled to know that you enjoyed our location, food and facilities as well as the outstanding service provided by our Guest Experience Manager - Celia.

Once again, thank you for all your kind words and we look forward to welcoming you back for another great stay very soon.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

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Reviewed 21 July 2023 via mobile

East Hong Kong is my favorite Hotel in town with a beautiful view of the Harbour.

Great design and atmosphere!

We spent our anniversary there, the managers and team could not do more to let us enjoy our romantic weekend.
We had a memorable time!

We will always come back to East Hong Kong Hotel every time will be possible.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank gianfrancobianchi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gary Dang, Guest Services / Front Office at East Hong Kong, responded to this reviewResponded 24 July 2023

Thank you for writing us such a good review and glad to hear that you had a memorable time at EAST Hong Kong for your anniversary celebration.

We look forward to seeing you again for another fantastic stay.

With warmest regards

Gary Dang
Director of Guest Experience
EAST Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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