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Reviewed 29 September 2022

I did expect to have a bathtub but my room did not have one. Very strange for this kind of price point. Other than that, the kitchen is work fine and staff has been helpful to provide us more pots for cooking.

Date of stay: September 2022
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
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1  Thank Astonmartin18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 29 September 2022

Dear Astonmartin18,

Thank you for staying with us and we appreciate your precious time in sharing your recent stay experience.

We appreciate your feedback which is vital for us for our continuous improvements, especially on areas you mentioned.

Should you look for a residence equipped with bathtub in the future, we highly recommend our Grand Harbour One residence which you could enjoy the spectacular Victoria Harbour View from the bathtub.

Thank you for your patronage and we look forward to welcoming you again at K11 ARTUS.

Warm regards,

Patricia Chan
Duty Manager


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Reviewed 24 September 2022 via mobile

Stayed two nights at K11 ARTUS for celebrating my birthday with family. Received a warm greeting from the staff Miko. She gave me a surprise that decorated the room for me. It is very appropriate for her. This is my third times to stay at K11 ARTUS. All the staff are very friendly and helpful. Definitely will back again.

Date of stay: June 2022
Trip type: Travelled with family
1  Thank sandytaomy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ronald Hang, Revenue Management at K11 Artus, responded to this reviewResponded 25 September 2022

Dear sandy.taomy,

Thank you very much for taking the time to share your experience. We are thrilled to know that you have a memorable birthday celebration. Your compliments for Miko is excellent encouragement for our artisans.

We look forward to welcoming you back again.

Warmest Regards,

Gordan Chan
Duty Manager

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Reviewed 21 September 2022

Excellent service, room and views
It was the perfect place for the wedding proposal.
Staff is extremely helpful before check-in.
Free upgrade, early check-in, anniversary balloons and chocolate are on house which is very very nice.
The kitchen, bed and harbour view are awesome.
If I have to say one thing that I don’t like, it would be their TV. It is great to have many TV channels including sports but they did not have youtube, Netflix or disney + so i have to connect airplay from my phone.
It is a bit annoying.
Overall, it is highly recommended and paid worthy for this extraordinary stay.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Curiousk11artus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 23 September 2022

Dear Curiousk11artus,

Congratulations! We are honored that you chose to celebrate the special day at K11 ARTUS.
It is our pleasure to know you have a memorable time with us and appreciate the bespoke services from our artisans.
Nevertheless, you may try to reach our AMICI for more hidden gems of the TV options.

We look forward to welcoming you soon.

Warm Regards,

Gordan Chan
Duty Manager

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Reviewed 20 September 2022 via mobile

Come to celebrate my girlfriend’s birthday, the hotel has prepared some decorations and some little gifts for us. Tony and Jimmy have given us a very warm welcome, especially Jimmy took us to the room, and introduce everything inside clearly.

The room is so nice, we can lay on the bed and enjoy the view of Victoria Harbour. There is also a open kitchen, where I can cook some simple dishes and make a drink.

Thank K11 Artus for giving us an unforgettable trip in Hong Kong. Will surely come back soon!

Date of stay: September 2022
Trip type: Travelled as a couple
1  Thank PeterF5087
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ronald Hang, Revenue Management at K11 Artus, responded to this reviewResponded 20 September 2022

Dear Peter F,

Thank you for choosing us to celebrate this special occasion and sharing your wonderful review.

We are thrilled to learn that you have a great time. Our Artisans are devoted to personalizing experience to our guests. Your compliments gave our team much recognition to continue strive to create a bespoke Artisanal experience to all guests. Rest assured that your kind words have been relayed to Jimmy and Tony.

Thank you for your patronage and we look forward to bring you many more memorable experience in the future.

Best Regards,

Gordan Chan
Duty Manager

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Reviewed 19 September 2022 via mobile

We have been staying at the K11 Residences for more than 3 months now and it has been like a real home. Our home away from home. All the staff is incredibly kind and the service is incredible! A special thanks to our housekeeper HA Chun Lan who has cared about our room so much and always puts an extra effort!

Date of stay: September 2022
Trip type: Travelled on business
1  Thank 888alec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Cecilia Lo, General Manager at K11 Artus, responded to this reviewResponded 19 September 2022

Dear Ale C

Thank you for taking your time to share your experience with us.

We are touched by your compliments to Chun Lan, and our team. Gracious residents like yourself motivate us to strive for improvement every day.

We are looking forward to our journey of art together.

Best regards
Cecilia

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