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74 - 79 of 1,079 reviews
Reviewed 4 June 2022

Being a returning guest, I do have some expectation comparing to the last visit. This time was not so impressive with the cookie cutter type of services. Location is great being in front of the harbour facing the prime harbour view. Room is spacious but it shows dated signs. Bedding has a bit of smell not sure if it’s due to the humid weather these days.

We might consider other hotels next year celebrating our anniversary.

Date of stay: June 2022
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Review collected in partnership with this hotel
1  Thank levvisluk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 6 June 2022

Dear Lewis,

Thank you for your review. We are sorry to learn that your stay this time was not up to your expectations. Your patronage and feedback are truly important to us, therefore we will review each part of your journey at K11 ARTUS, and continue our strive to make each experience unique and personalized.

Furthermore, it would be our privilege if we could hear from you to further discuss your experience. I look forward to having a conversation with you, please feel free to contact me at the number we have connected to earlier.

Thank you again for your time and feedback.

Yours sincerely,

Will Chow
Guest Experience
K11 ARTUS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2022

Perfect staycation for people who love arts and want to experience an upscale relaxing home ambience. Everything, from the people to interior, makes you feel like you’re at the dream home.

Special thanks to Nicky as he is caring and cheerful. Demonstrated excellent guest services and responsive to cater every need. Not only has he presented the perfect service language, he also has the cheerful energy and welcoming character as a hospitality provider. Thank you Nicky!

Date of stay: May 2022
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Review collected in partnership with this hotel
2  Thank SingKoon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 31 May 2022

Dear SingKoon,

Warm greeting from K11 ARTUS. Thank you for your precious time in sharing your recent stay experience.

We are thrilled to learn that you had an remarkable stay and truly grateful for your recognition to Nicky, our Guest Experience Officer. We will ensure your kind words are conveyed to him.

Thank you once again for your patronage and our Artisan are looking forward to welcoming you once again in K11 ARTUS!

Warm regards,

Patricia Chan
Duty Manager

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Reviewed 28 May 2022

Great experience.all staff are helpful and friendly.Staff arrange cake and decoratiom for my my girlfriend birthday.really appreciated.good view in the balcony and bathtude.have a great time here. Keep it up!

Date of stay: May 2022
Trip type: Travelled as a couple
2  Thank Q9949FYryanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 29 May 2022

Dear Q9949FYryanc,

Thank you for your time in sharing your recent stay experience at your Artisanal Home in Hong Kong.

We are thrilled to learn that you had a lovely birthday celebration with your beloved ones.

At K11 ARTUS, we are trying to create an artisanal home experience and make them feel staying at ARTUS is just like staying at home.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warmest Regards,

Patricia Chan
Duty Manager

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Reviewed 21 May 2022

Feeling warmest welcoming from staff as they prepared special decoration for us to celebrate our anniversary. And they are patient and polite to us. Feeling good with the extraordinary Harbour view. The room is so comfortable. Hope the room prices can be more competitive and reasonable that we will definitely back to enjoy the comfort experience again.

Date of stay: May 2022
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Review collected in partnership with this hotel
2  Thank yan040694
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 21 May 2022

Dear yan040694,

Thank you for your time on sharing your recent stay experience at your Artisanal Home in Hong Kong.

We are thrilled to learn that you have a wonderful stay and best wishes to you and your love another year filled with sweets and joy always. We are glad that you enjoy from the room to our services. Your appreciations are nothing more to cheer up our artisans.

At K11 ARTUS, we are trying to create an artisanal home experience and make them feel staying at ARTUS is just like staying at home. Thank you so much for your suggestion and we will revert to our concerned department.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warmest Regards,

Gordan Chan
Duty Manager

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Reviewed 19 May 2022 via mobile

Very good service! The room is big and comfortable! The terrace is very big, facing the big sea view, very comfortable! The fitness room is 24 hours. You can go to gym after training! I'll check in again next time!

Date of stay: May 2022
Trip type: Travelled with family
3  Thank Siunum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 19 May 2022

Dear Siunum,

Thank you for your most recent stay with us. We are thrilled to learn that you have a wonderful time with us from the harbour view room to the 24/7 fitness.

We will continue to strive for bespoke and look forward to welcoming you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warmest Regards,

Gordan Chan
Duty Manager

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