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76 - 81 of 1,079 reviews
Reviewed 28 May 2022

Great experience.all staff are helpful and friendly.Staff arrange cake and decoratiom for my my girlfriend birthday.really appreciated.good view in the balcony and bathtude.have a great time here. Keep it up!

Date of stay: May 2022
Trip type: Travelled as a couple
2  Thank Q9949FYryanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 29 May 2022

Dear Q9949FYryanc,

Thank you for your time in sharing your recent stay experience at your Artisanal Home in Hong Kong.

We are thrilled to learn that you had a lovely birthday celebration with your beloved ones.

At K11 ARTUS, we are trying to create an artisanal home experience and make them feel staying at ARTUS is just like staying at home.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warmest Regards,

Patricia Chan
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2022

Feeling warmest welcoming from staff as they prepared special decoration for us to celebrate our anniversary. And they are patient and polite to us. Feeling good with the extraordinary Harbour view. The room is so comfortable. Hope the room prices can be more competitive and reasonable that we will definitely back to enjoy the comfort experience again.

Date of stay: May 2022
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    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
2  Thank yan040694
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 21 May 2022

Dear yan040694,

Thank you for your time on sharing your recent stay experience at your Artisanal Home in Hong Kong.

We are thrilled to learn that you have a wonderful stay and best wishes to you and your love another year filled with sweets and joy always. We are glad that you enjoy from the room to our services. Your appreciations are nothing more to cheer up our artisans.

At K11 ARTUS, we are trying to create an artisanal home experience and make them feel staying at ARTUS is just like staying at home. Thank you so much for your suggestion and we will revert to our concerned department.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warmest Regards,

Gordan Chan
Duty Manager

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Reviewed 19 May 2022 via mobile

Very good service! The room is big and comfortable! The terrace is very big, facing the big sea view, very comfortable! The fitness room is 24 hours. You can go to gym after training! I'll check in again next time!

Date of stay: May 2022
Trip type: Travelled with family
3  Thank Siunum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 19 May 2022

Dear Siunum,

Thank you for your most recent stay with us. We are thrilled to learn that you have a wonderful time with us from the harbour view room to the 24/7 fitness.

We will continue to strive for bespoke and look forward to welcoming you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warmest Regards,

Gordan Chan
Duty Manager

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Reviewed 17 May 2022

Very comfortable room and bedding. Enjoyed the swimming pool a lot! Staff were all very helpful. A happy surprise to see a birthday cake and balloons prepared for a birthday occasion, and a pot of lovely roses as a Mother’s Day gift! Marvellous harbour view which helped relaxation! A wonderful stay!

Date of stay: May 2022
    • Value
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Review collected in partnership with this hotel
4  Thank ching964
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 17 May 2022

Dear ching946,

Greetings from K11 ARTUS! Thank you for your most recent stay with us.

We are thrilled to learn that you have a fabulous time with us to celebrate your special occasion and the mother's day by the magnificent Victoria Harbour view. We will continue to strive for bespoke and welcoming services for our guests.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warmest Regards,

Gordan Chan
Duty Manager

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Reviewed 15 May 2022 via mobile

Didn’t regret staying here as a birthday treat. The staff are overwhelmingly warm and welcoming, proactive and perceptive. The room is spacious and extremely comfortable, amenities are very comprehensive, one can easily bring their clothes, personal care items and not much else for a stay here, not to mention the gorgeous sea view balcony we spent hours admiring. We are both art lovers so this is the perfect place to spend the night with artwork scattered all across the hotel with antiques in the room. Couldn’t ask for a better place to relax and celebrate.

Date of stay: May 2022
Trip type: Travelled as a couple
4  Thank Jytsz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ronald Hang, Revenue Management at K11 Artus, responded to this reviewResponded 16 May 2022

Dear Jytsz,

Thank you for your precious time in sharing you recent birthday stay experience. We are thrilled to learn that you had a remarkable and unforgettable celebration at your Artisanal Home in Hong Kong!

Your feedback and recognition are paramount to us and we would definitely continue our bespoke and welcoming service.

Hope to seeing you very soon at K11 ARTUS!

Warm regards,

Candace Li
Duty Manager

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