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Reviewed 10 May 2022 via mobile

A very stunning harbour view, attentive and professional service from all staff that had made our stay unforgettable. Room amenities and kitchen equipments are well stocked such that made us worry free. Most of all, the two male staff at reception: Jimmy and Rolland are extremely helpful and understanding of customers’ needs. Highly recommended.

Date of stay: May 2022
Trip type: Travelled with friends
5  Thank G9592NIrw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 10 May 2022

Dear G9592Nlrw,

Greetings from K11 ARTUS! Thank you for staying with us and we are happy to learn that you had a wonderful experience with us.

At K11 ARTUS, we are trying to create the ARTUS atmosphere for our guests and make them feel staying at ARTUS is just like staying at home. Your compliment, especially towards Jimmy and Rolland, is the fuel for all of us to keep up our work.

Thank you once again for your patronage and we wish to see you again at K11 ARTUS.

Warm regards,

Enzio Cheung
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2022

唔知點解打英文字係唔計評論字元,顯示中文先至可以
總括嚟講K11 artus 比我嘅感覺非常之好有一種家嘅感覺
k11 整個配套都好好
I booked 2 rooms in K11 Artus for my bridal shower and celebrating mothers day last weekend.

While waiting for the check-in i looked at the art peice at lobby and enjoying it. One of the staff Sam Lee come over and explaine a lots of their hotel theme and element to me, also he recommend the restaurant, I was surprised that by their service and the take away from k11 musea!! You can order the food on the tv which is super convenient, we can choice together with the family.

Before our staycation, hotel emailed me few days ago for the check in time and ask if there are any request. Because it’s a family trip so that I wish the room will be the same floor, they helped to arrange at next door.
And did some decorations for me, it’s so lovely

The view of Grand Harbour one room is just stunning!! No matter day or night I can enjoy our signature Victoria harbour. The swimming pool is also ig-able, we are so lucky the gov. relaxed the regulations.

Overall we had a really good time at artus and my mom said it’s the best Mother’s Day ever.What a nice experience.

Date of stay: May 2022
Trip type: Travelled with family
5  Thank Chic_Traveller_2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 10 May 2022

Dear Chic_Traveller_2021 ,

Greetings from K11 ARTUS! Thank you for staying with us and we are happy to learn that you had a wonderful experience with us.

At K11 ARTUS, we are trying to create the ARTUS atmosphere for our guests and make them feel staying at ARTUS is just like staying at home. Your compliment, especially towards Sam Lee, is the fuel for all of us to keep up our work.

Thank you once again for your patronage and we wish to see you again at K11 ARTUS.

Warm regards,

Enzio Cheung
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2022

Booked K11 Artus for my boyfriend's birthday.
So far we both agree it is one of the best hotel in Hong Kong.
Room with amazing harbour view and balcony, great for girls that would love to take pictures.
You can also order food from K11 Musea as room service and it will be sent to your room.
Special thanks to Rolland who assisted us prior arrival and Miko who showed us up to the room.
Highly recommended!

Date of stay: November 2021
Trip type: Travelled as a couple
5  Thank veronicacwy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 10 May 2022

Dear veronicacwy ,

Greetings from K11 ARTUS! Thank you for staying with us and we are happy to learn that you had a wonderful experience with us.

At K11 ARTUS, we are trying to create the ARTUS atmosphere for our guests and make them feel staying at ARTUS is just like staying at home. Your compliment, especially towards Rolland and Miko, is the fuel for all of us to keep up our work.

Thank you once again for your patronage and we wish to see you again at K11 ARTUS.

Warm regards,

Enzio Cheung
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2022

To be honest, there is not much improvement noticed compared with our last visit (which is Nov last year).
Staff are just tooooo NEW and they have no experience to handle the comment and request in a professional level. This is common in new hotels in Hong Kong, however, would expect ARTUS to solve this without a problem due to its high price point.
Would definitely expect Artus to grow more and faster given the excellent interior design and great location & facilities. The pool is a must visit point!

Date of stay: May 2022
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank slling2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 11 May 2022

Dear slling2022,

Thank you for your review and repeated support to us. We truly appreciate that you have brought your experience to our attention. With our endeavor to create an Artisanal Home experience for our guests, we would like to ensure you that your feedback has been relayed to respective teams for review. Our duty manager will stay connected with you, and we look forward to welcoming you back in the near future, thank you.

Warm regards,

Patricia Chan
Duty Manager

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Reviewed 5 May 2022

good but need to provide more things like have a bottle of champagne for the birthday person more decoration some good selection of maybe cheese as well as snacks it makes you feel at home and send some chocolates

Date of stay: May 2022
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank goldstoneangela
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 6 May 2022

Dear Goldstoneangela,

Thank you for your precious time in sharing your recent stay experience.

Providing an Artisanal experience for our guests is always our goal, we believe active listening to feedback and actions are keys to achieving this. Therefore, we assure you that your feedback is much valued by our teams, and we will continue our constant reviews and refinements.

Thank you once again for your patronage and we wish to see you again soon at K11 ARTUS.

Warm regards,

Candace Li
Duty Manager

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