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107 - 112 of 1,079 reviews
Reviewed 23 February 2022 via mobile

I want to appreciate Katy(Check in Counter) and Janice(hotline services). Their professional make me and my family have a very comfort stay in K11 Artus
They both understanding company product, service skill also very warm and helpful.
I want to thanks and appreciate Katy for getting me to be a gold member though this stay, and I will keep using all services provided by K11. Beside, also very thankful to Janice. Although I don’t stay until 17:00, she also help me to ask all the info in details. I will stay again here next time. And wish you all stay healthy in this covid period.

Rm 1609 on 22/02
Ms. Lam

Date of stay: February 2022
Trip type: Travelled with family
3  Thank LAMNICOLA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 23 February 2022

Dear LAMNICOLA,

Greetings from K11 ARTUS! Thank you for staying with us and we are delighted to hear that you enjoyed the room and the experience so much.
We will make sure that Katy and Janice will know how they were able to enhance your staying experience.
Once again, thank you for your loyalty and support. We will continue to strive for bespoke and welcoming services for our guests.
We all look forward to welcoming you back at K11 ARTUS, your Artisanal Home in Hong Kong!

Warm Regards,

Enzio Cheung
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2022

This is the third times I came to ARTUS and everytime I still feels like home.
Place is very clean and all staffs are very nice, what you need is just to relax and having a cup of coffee for the brilliant Victoria Habour view in balcony.
I just can't wait to coming ARTUS home again!

Date of stay: February 2022
Trip type: Travelled as a couple
3  Thank jonathan9561
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 20 February 2022

Dear jonathan9561,

Greetings from K11 ARTUS! Thank you for staying with us and we are very pleased to learn that you like the experience from the room to our services.

Once again, thank you for your loyalty and support. We will continue to strive for bespoke and welcoming services for our guests.

We all look forward to welcoming you back at K11 ARTUS, your Artisanal Home in Hong Kong!

Warm Regards,

Gordan Chan
Duty Manager

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Reviewed 18 February 2022

Lovely harbour view and convenient location. We ordered our dinner via tv app, my friend loved this service a lot.
Staffs are friendly. If this is your first time to stay at K11 artus, I will recommend you to have a room tour with their staff.
Don’t forget to the breakfast.

Date of stay: February 2022
Trip type: Travelled with friends
4  Thank Lammmmiu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 18 February 2022

Dear Lammmmiu,

Greetings from K11 ARTUS! Thank you for staying with us.

We are very pleased to learn that you like the experience from the IPTV ordering system to the service and room. We will continue to strive for bespoke and welcoming services for our guests.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warmest Regards,

Gordan Chan
Duty Manager

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Reviewed 18 February 2022 via mobile

We arrived the hotel a bit early then usual, the official check time is 3pm, the front desk staff name Sherry was super friendly, helpful and efficiently to handle our check in within short time, although we cannot check in the room instantly, we went to the shopping mall to have our lunch, just right after to finish our lunch. Sherry called and let us know that our room is ready, further more, there was triple upgraded room for us as well. K11 Artus was very generous for us. Thank you!!

And all the staffs in the front desk was cheerful, friendly and more importantly, they all willing to help and advise the best solutions for us, even just to show us the quickest way to the mall. Last but not least, the housekeeping guy (afternoon shift) his name is Him, he was polite, attentive and quickly responded to our needs. Also the housekeeping guy (night shift) was good and professional as well (forgot to ask his name).

Date of stay: February 2022
Trip type: Travelled as a couple
3  Thank Eddie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 18 February 2022

Dear Eddie W,

Greetings from K11 ARTUS.

Thank you for your compliments to Sherry, Him and our teams, and we are very happy to know that you had a pleasant stay.

We are also grateful for you taking the time to share your comprehensive reviews which is great inspiration and fuel up to the artisans.

Wish your day to be a Work of Art!

Warmest Regards,

Gordan Chan
Duty Manager

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Reviewed 17 February 2022

Definitely will travel again. They offered a great staycation for my family and all of us were so satisfied during the covid pandemic. The staffs are nice and helpful. It would be great if the breakfast could have more choices .

Date of stay: February 2022
    • Value
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    • Cleanliness
    • Service
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3  Thank kellyyy222022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 17 February 2022

Dear kellyyy222022,

Greetings from K11 ARTUS!

Thank you for staying with us and we are delighted to learn that you and your family had a wonderful stay with us.

We will continue to strive for bespoke and welcoming services for our guests.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warm Regards,

Jason Chu
Duty Manager

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