We arrived the hotel a bit early then usual, the official check time is 3pm, the front desk staff name Sherry was super friendly, helpful and efficiently to handle our check in within short time, although we cannot check in the room instantly, we went to the shopping mall to have our lunch, just right after to finish our lunch. Sherry called and let us know that our room is ready, further more, there was triple upgraded room for us as well. K11 Artus was very generous for us. Thank you!!
And all the staffs in the front desk was cheerful, friendly and more importantly, they all willing to help and advise the best solutions for us, even just to show us the quickest way to the mall. Last but not least, the housekeeping guy (afternoon shift) his name is Him, he was polite, attentive and quickly responded to our needs. Also the housekeeping guy (night shift) was good and professional as well (forgot to ask his name).More
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