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Reviewed 26 January 2022 via mobile

We chose K11 artus to celebrate our anniversary and new job. Thank you Cindy for upgrading us and prepare all kinda of ammenities. The bed is very comfortable and overall faciities are very perfect. Thank you cindygood service

Date of stay: January 2022
Trip type: Travelled as a couple
6  Thank Catherinebbbbbbbbb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 26 January 2022

Dear Catherinebbbbbbbbb,

Thank you for staying with us and Congratulations to your incredible success!

We are thrilled to learn that your recent stay was a memorable one. Rest assured that we will relay your appreciation to Guest Relations Officer- Cindy for her exceptional service.

Our Artisans all look forward to welcoming you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warm regards,

Patricia Chan
Duty Manager

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Reviewed 26 January 2022

The whole experience was very good. I would definitely return. Unfortunately there was lockdown and couldn't use the gym and pool. However, the hotel provided my family and I with a very comfortable stay.

Date of stay: January 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
4  Thank edgar860
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 26 January 2022

Dear edgar860,

Greetings from K11 ARTUS! Thank you for staying with us and we are delighted to learn that you and your family had an amazing stay at your Artisanal Home in Hong Kong!

We will continue to strive for bespoke and welcoming services for our guests.

Hope to see you all again at K11 ARTUS.

Warm Regards,

Patricia Chan
Duty Manager

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Reviewed 25 January 2022

BIG Compliment to K11 ARTUS Guest Relation team's support during my stay and pre-check-in arrangement. The team is absolutely incredible at taking care of your guest priority and dealing with their concerns. Since this stay would be my occasion to propose a marriage, without the team's support it would not be a success. Here are some notable mentions:-

- The team gave speedy responses over email exchanges. I made requests related to room decorations, check-in and proposal surprises, the team reacted and responded in a friendly and professional manner. I felt assured that my proposal was well supported and went as planned.

- The Concierge team gave thoughtful arrangements which made my on-day preparation much easier and kept my surprise unspoiled. Besides, they fulfilled my request (e.g. bring up 2A batteries) timely. Without that my proposal would have elements missing and that was a life-saver.

In short, I would rate 10/10 on my experience with ARTUS. It was surely a 6-star stay. Keep it up!

Date of stay: January 2022
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank dicksonk0123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 25 January 2022

Dear dicksonk0123,

Greetings from K11 ARTUS! Thank you for staying with us and Congratulations on your incredible success!

We are very pleased to learn that you like the experience from the location, room to our services. We will continue to strive for bespoke and welcoming services for our guests.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warm Regards,

Candace Li
Duty Manager

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Reviewed 23 January 2022

What a place to show foreigners the best of HK.
Stunning harbour view, prefect location for shopping and for entertainment like cinema, museum and theatre.
Warm, friendly and timeliness services before and during our stay.
A place that feels like home. Definitely would recommend friend and business partners to have a short or a long stay at K11 Artus.

Date of stay: January 2022
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
4  Thank addiengtan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 23 January 2022

Dear addiengtan,

Greetings from K11 ARTUS! Thank you for staying with us.

We are very pleased to learn that you like the experience from the location, room to our services. We will continue to strive for bespoke and welcoming services for our guests.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warm Regards,

Gordan Chan
Duty Manager

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Reviewed 19 January 2022

Hotel staff are very helpful and polite. They have prepared some kids items in the room which make our kid very happy.
Personal feeling - if staff can take off their shoes when stepping in the room would be much better.

Date of stay: January 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
4  Thank Fearless14187542600
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 20 January 2022

Dear Fearless14187542600,

Thank you for your time in sharing your recent stay experience.

We are delighted to learn that you had a pleasant experience at your Artisanal Home in Hong Kong.

Once again thank you for your patronage, we look forward to seeing you again at K11 ARTUS.

Best Regards,

Patricia Chan
Duty Manager

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