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132 - 137 of 1,079 reviews
Reviewed 31 December 2021 via mobile

Appreciate to have the last day of 2021 at here. You could enjoy the whole day with a beautiful seaview. Incredible modern design and deluxe high tea give me a good memory. It is one of the best high tea that i have ever tried! Dont miss it.

Date of stay: December 2021
Trip type: Travelled with family
3  Thank kin lok c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 3 January 2022

Dear kin lok c,

Greetings from K11 ARTUS! Thank you for sharing your culinary journey at The Commune.

We are delighted to learn about your pleasant moments and appreciation to The Commune team, who are committed to offering professional and artisanal experiences to all patrons.

Do stay tuned on our websites for the latest menus and offerings, we hope to see you again soon at K11 ARTUS!

Warmest regards,

Candace Li
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2021 via mobile

The room's sea view is fantastic, the service is perfect especially front desk-Miko, she has patient to solve our doubt and introduce the facility of the hotel. Furthermore, they have decorated the room since of the birthday celebration that I have mentioned when I booked the room. An unforgettable memory and will come again for sure.

Date of stay: December 2021
Trip type: Travelled as a couple
4  Thank SKC666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 2 January 2022

Dear SKC666,

Warm Greetings from K11 ARTUS! Thank you for staying with us.

We are delighted to learnt that you had a wonderful birthday celebration at your Artisanal Home in Hong Kong!

Thank you for your recognition to Miko from Guest Relations and we will definitely relay your kind words to her.

We all look forward to seeing you again at K11 ARTUS!

Warmest Regards,

Patricia Chan
Duty Manager

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Reviewed 30 December 2021

An overall exceptional stay in terms of the hotel design, service, facilities and maintenance. The location was super convenient and we checked out the exhibition in Musea as well. Lots of dining choices and ordering to the room was very easy too.

Date of stay: December 2021
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank rickyclam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 31 December 2021

Dear rickyclam,

Seasons' greetings from K11 ARTUS! Thank you for staying with us.

We are very pleased to learn that you like the experience from the IPTV ordering system to the service and design. We will continue to strive for bespoke and welcoming services for our guests.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warmest Regards,

Gordan Chan
Duty Manager

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Reviewed 29 December 2021

Hotel Cannot special arrangement for customer’s anniversary checkin or checkout time even customer request and bed seems have a slope , customer feel not comfortable, I think hotel can consider those factors to provide better customer journey and increase their revisit again

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank wonghaha2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 30 December 2021

Dear Mr. Siu,

Seasons' greetings from K11 ARTUS! Thank you for staying with us and sharing your comprehensive reviews.

Providing a seamless stay experience is one of our utmost priority to all of our residences. With much regret to that we were unable to provide you the preferred check-in and check-out time under the festival season and we are failed to meet your expectations for your stay.

We sincere apologize to the shortfalls you mentioned, and thankful for this constructive feedback. We will also refer to your suggestions on the provision. Please rest assured that this is not the normal norm of our service and we hope this isolated incidents would not mar your impression to ARTUS.

We will continue our strive for an artisanal experience for all guests, and we wish to have the opportunity to hosting you again in the future at K11 ARTUS.

Warmest Regards,

Gordan Chan
Duty Manager

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Reviewed 29 December 2021 via mobile

It was epic from start to finish. Having lived in hk for 14 years I’ve stayed at all the 5 star hotels. K11 ARTUS is my favourite and it is my wife’s favourite. We love it. Rooms are specd like a Hans crescent mansion and the views are breath taking. We will be back.

Room tip: Take a few small bottles of liquor to mix some cocktails before you head to dinner.
Date of stay: December 2021
Trip type: Travelled with family
4  Thank Road12169823353
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 30 December 2021

Dear Road12169823353,

Season's greeting from K11 ARTUS. Thank you for sharing your recent experience with us. We are thrilled to learn that you have a wonderful stay and appreciate our services.

At K11 ARTUS, we are trying to create the ARTUS atmosphere for our guests and make them feel staying at ARTUS is just like staying at home. Your compliment is the fuel for all of us to keep up our work.

Thank you again for your support, we look forward to welcoming you soon at K11 ARTUS.

Warmest Regards,

Gordan Chan
Duty Manager

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