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Reviewed 21 July 2021

The hotel is delivering a high standard of service quality both at soft and hard side. But there are still some rooms to improve / recommend.
1) A chair for changing shoes at hotel room entrance
2) The door ring is too gentle that we can't hear as we are watching TV
3) The hotel room access card is not sensitive enough
4) A signage indicates K11 Musea at service lobby (West) would be perfect

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank chonghangyi2002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 21 July 2021

Dear chonghangyi2002,

Greetings from K11 ARTUS! Thank you for choosing your stay with us.

We are very pleased to learn that you like the experience from the room to our services. Your feedback and recognition is of paramount importance to us. We will reflect your feedback to our related department for further improvement and we will continue to strive for bespoke and welcoming services for our guests.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warm Regards,

Kming Chan
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2021 via mobile

Nice Service, Nice View. The environment is very peaceful, nice staffs. Overall 5 stars rating!!

#chirs and #chloe are very helpful

Nice Service, Nice View. The environment is very peaceful, nice staffs.

#chirs and #chloe are very helpful

Room tip: Reserve window seat in advance
Date of stay: June 2021
Trip type: Travelled as a couple
3  Thank Haeley L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 21 July 2021

Dear Haeley L,

Greetings from K11 ARTUS! Thank you for choosing your stay with us.

We are very pleased to learn that you like the experience from the room to our services. Your feedback and recognition is of paramount importance to us. We will continue to strive for bespoke and welcoming services for our guests.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warm Regards,

Kming Chan
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2021

Great experience during the stay with comfortable environment and friendly staff. Good arrangement for the birthday celebration. It would be better if the variety of breakfast in The Commune increase.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank KCheung6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 21 July 2021

Dear KCheung6,

Greetings from K11 ARTUS! Thank you for choosing your stay with us for the special occasion.

We are very pleased to learn that you like the experience from the room to our services. Your feedback and recognition is of paramount importance to us. We will continue to strive for bespoke and welcoming services for our guests.

We all look forward to seeing you again at K11 ARTUS, your Artisanal Home in Hong Kong!

Warm Regards,

Kming Chan
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2021 via mobile

Absolutely perfect stay. The hotel is amazing, best views in HK with big open balconies. Apartments so spacious and beautifully done. Stunning art throughout the hotel and impeccable service. The food at commune is delicious in particular breakfast. Staff all highly experieced and provide seamless service. We have stayed at both Rosewood and 4 seasons recently, and K11 Artus was really a step above.

Date of stay: July 2021
Trip type: Travelled as a couple
2  Thank Happysong83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 20 July 2021

Dear Happysong83,

Thank you for your review.
We are glad to know that you have enjoyed the stay with us and thank you for your compliments to our team.
We hope to see you back again soon.

K11 ARTUS team

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Reviewed 19 July 2021

Beautiful room with an absolutely stunning view of Victoria Harbour. Worth the visit if you have the $ cause slightly on the pricier side of hotels. Service was amazing. Better than any other 5 star hotel I have been in HK. Only lacking a good restaurant but TST has other world class restaurants.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Aat721
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Room's Leader, Guest Services / Front Office at K11 Artus, responded to this reviewResponded 19 July 2021

Dear Aat721,

Thank you for your review, we are pleased to know that you find your experience amazing! This is what we always strive for - an Artisanal Home experience, which you could only find at K11 ARTUS! Hope you see you again soon!

K11 ARTUS team

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