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“Fantastic servie and experience”
Review of The Upper House

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The Upper House
Ranked #1 of 726 Hotels in Hong Kong
Certificate of Excellence
Reviewed 5 days ago

What a wonderful experience in probably the best hotel in Hong-Kong. Great service, wonderful room and what a fantastic place to have breakfast. I was visiting the hotel with my wife and two kids. We stayed in a suite all of us together and the hotel staff was extremely kind and helpful with the children. they managed to arrange a nani service for us as well.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
Thank ngeiger00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded yesterday

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community.

Thank you for your kind words about "Our House" and we are delighted you enjoyed our service, rooms as well as the breakfast at Cafe Gray Deluxe.

Please do not hesitate to contact me directly if I can assist with any reservation here at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
General Manager
The Upper House
Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 2,390 reviews

Reviewed 6 days ago via mobile

The suit was amazing and the view overlooking was gorgeous! The service was exceptional and friendly, I’m truly enjoy my stay. Thank you for all upper house staffs especially Patrick and jess, makes me good experience over here! Sure next time I will be back and stay with upper house again!!

Stayed: January 2018, travelled on business
Thank Angel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded yesterday

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community.

We are delighted to you enjoyed our Upper Suite with its gorgeous views. Your kind words about Patrick and Jess have been passed on with thanks.

We look forward to welcoming you back to "Our House" and please do not hesitate to contact me directly if I can assist with any reservation here at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
General Manager
The Upper House
Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 days ago via mobile

We just spent a long family trip in Southeast Asia, Hong Kong was the last destination (meant to reserve the best for the last).
Have stayed at Upper House Hotel was one of the best experiences we’ve had in our lives, the architecture, decor, it’s staff makes them “real hotelier“.
No doubt, you can hear so many things about HK but staying at the Upper it’s one of the greatest experiences we’ve ever had.
Congrats to the Owners, Managment and great Staff!

Stayed: January 2018, travelled with family
Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded yesterday

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community.

We are thrilled that we were able to help you have one of the greatest experiences you've had at "Our House" and your kind words about our team have been passed on with thanks.

Please do not hesitate to contact me directly if I can assist with any reservation here at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
General Manager
The Upper House
Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

My partner and I stayed at the Upper House for a night on our way back from Sydney and were blown away by how incredible our stay was. UH is without a doubt one of the best city hotels in the world. While I could go on about the design (which is stunning), what really sets this property apart is the incredible service. The staff are personable, genuine, and will go out of their way to ensure the best possible stay. Tariq in particular was absolutely amazing, and made our stay truly unforgettable. We wouldn't dream of staying anywhere else on our next trip to HK!

  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded yesterday

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community.

We are thrilled your enjoyed your experience at "Our House," in particular our stunning design and incredible service. Your kind words about Tariq have been passed on with thanks.

Please do not hesitate to contact me directly if I can assist with any reservation here at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
General Manager
The Upper House
Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

This hotel is fabulous in every way. The location is perfect and right across the street from an amazing shopping mall. The rooms are well designed; spacious and extremely comfortable. The views are spectacular from the rooms and from the cafe and bar. The bar is cozy and comfortable, quiet and a great place to hang out, have drinks and really enjoy the view. The service is top-notch. The staff here goes the extra mile and everyone is happy. Our stay was nothing short of perfect.

  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Colomba L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded yesterday

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community.

We are thrilled to read your kind words about "Our House," in particular our well designed and spacious rooms, the spectacular views as well as our service.

Please do not hesitate to contact me directly if I can assist with any reservation here at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
General Manager
The Upper House
Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Upper House

Address: Pacific Place, 88 Queensway, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Admiralty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hong Kong
#1 Luxury Hotel in Hong Kong
#1 Romantic Hotel in Hong Kong
#2 Family Hotel in Hong Kong
Price Range: HK$4,091 - HK$7,165 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Upper House 5*
Number of rooms: 117
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
Reservation Options:
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Also Known As:
The Upper House Hotel Hong Kong

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