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The Upper House
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Reviews (2,596)
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Reviewed 11 January 2018 via mobile

The suit was amazing and the view overlooking was gorgeous! The service was exceptional and friendly, I’m truly enjoy my stay. Thank you for all upper house staffs especially Patrick and jess, makes me good experience over here! Sure next time I will be back and stay with upper house again!!

Stayed: January 2018, travelled on business
Thank Angel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded 15 January 2018

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community.

We are delighted to you enjoyed our Upper Suite with its gorgeous views. Your kind words about Patrick and Jess have been passed on with thanks.

We look forward to welcoming you back to "Our House" and please do not hesitate to contact me directly if I can assist with any reservation here at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
General Manager
The Upper House
Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018 via mobile

We just spent a long family trip in Southeast Asia, Hong Kong was the last destination (meant to reserve the best for the last).
Have stayed at Upper House Hotel was one of the best experiences we’ve had in our lives, the architecture, decor, it’s staff makes them “real hotelier“.
No doubt, you can hear so many things about HK but staying at the Upper it’s one of the greatest experiences we’ve ever had.
Congrats to the Owners, Managment and great Staff!

Stayed: January 2018, travelled with family
Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded 15 January 2018

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community.

We are thrilled that we were able to help you have one of the greatest experiences you've had at "Our House" and your kind words about our team have been passed on with thanks.

Please do not hesitate to contact me directly if I can assist with any reservation here at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
General Manager
The Upper House
Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

My partner and I stayed at the Upper House for a night on our way back from Sydney and were blown away by how incredible our stay was. UH is without a doubt one of the best city hotels in the world. While I could go on about the design (which is stunning), what really sets this property apart is the incredible service. The staff are personable, genuine, and will go out of their way to ensure the best possible stay. Tariq in particular was absolutely amazing, and made our stay truly unforgettable. We wouldn't dream of staying anywhere else on our next trip to HK!

  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ryan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded 15 January 2018

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community.

We are thrilled your enjoyed your experience at "Our House," in particular our stunning design and incredible service. Your kind words about Tariq have been passed on with thanks.

Please do not hesitate to contact me directly if I can assist with any reservation here at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
General Manager
The Upper House
Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

This hotel is fabulous in every way. The location is perfect and right across the street from an amazing shopping mall. The rooms are well designed; spacious and extremely comfortable. The views are spectacular from the rooms and from the cafe and bar. The bar is cozy and comfortable, quiet and a great place to hang out, have drinks and really enjoy the view. The service is top-notch. The staff here goes the extra mile and everyone is happy. Our stay was nothing short of perfect.

  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Colomba L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcel T, General Manager at The Upper House, responded to this reviewResponded 15 January 2018

Many thanks for having taken the time to share your positive feedback about your most recent stay at The Upper House with the tripadvisor.com community.

We are thrilled to read your kind words about "Our House," in particular our well designed and spacious rooms, the spectacular views as well as our service.

Please do not hesitate to contact me directly if I can assist with any reservation here at The Upper House or any other Swire Hotels.

Sincerely,

Marcel Thoma
General Manager
The Upper House
Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

We stopped via HK for a few nights en-route to our honeymoon destination and from the moment we stepped through the hotel door we knew we were in for something special.

We were greeted by the general manager. All of the staff (all ranks) throughout our stay were extremely friendly, helpful and went over and beyond to ensure we had the most incredible stay.

They all wanted to ensure we had an amazing time in HK and ensure we got the best experience from the hotel (whether that be from recommending places to visit nearby or coming up with fantastic restaurant recommendations).

Our stay did not feel like we were at a corporate chain but rather felt like we were staying in modern apartments, with a friendly and incredible attentive staff to help with our every needs.

The rooms were next level amazing and we had an incredible view of the harbour. Extremely modern with every little detail thought out of (big TV's, decent espresso maker, free soft drinks).

I would have absolutely no hesitation in recommending this hotel to anyone looking for something truly fantastic. Will be hard to every find another city hotel as good.

Many thanks to all of the Upper House staff!

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Jimbo2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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