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心蕊 袁

Best Hotel and excellent service

5.0 of 5 bubblesReviewed 28 Jan 2024
We enjoyed our stay in this hotel.VENVS is very friendly.The room is very spacious and clean. The location is convenient and easy to find.It’s near the train station shopping mall.Very accommodating and friendly staff,I will coming next time.
Date of stay: January 2024
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Manager Front Office, Guest Services / Front Office at Hyatt Centric Victoria Harbour Hong Kong, responded to this review
Responded 28 Jan 2024
Hello 心蕊 袁,

Thank you for your staying with us recently and providing us with your valuable feedback.

We are glad to know that Venus was able to deliver excellent service to you during your stay. Your compliment is definitely an important recognition to us and it motivates us to maintain our service and product standard. We much appreciate your kind words. We always aim to provide a stay with “Hyatt Centric Experience” to guests.

Thank you once again for your lovely compliment and I did share your compliment with Venus.

Look forward to seeing you again in a not distant future.

Best regards,
Benny Leung
Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,473)
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Reviewed 28 January 2024

The room is so clean and nice. The view is breathtaking. All the staffs are so nice and helpful, especially Sharon. After knowing that I come to celebrate the birthday of my girlfriend, she immediately upgrades my room. We are so satisfied with this stay!

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Bcwc212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Manager Front Office, Guest Services / Front Office at Hyatt Centric Victoria Harbour Hong Kong, responded to this reviewResponded 29 January 2024

Hello Bcwc,

A huge thank you for your amazing feedback to Hyatt Centric Victoria Harbour Hong Kong. It gives us great pleasure reading your delightful experience at the hotel!

We are thrilled to hear that you were impressed by our staffs during your stay. Special thanks for your compliments to our Club Manager - Sharon. We are glad that their perseverance and professionalism made your stay memorable in a positive way. I would definitely share your great feedback with the team, as your kind words are the motivation for them to achieve further.

We wish to welcome you for another memorable stay again in the near future!

Best regards,
Benny Leung
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2024

The front desk of the hotel who named Venvs is a very attentive staff, explained the hotel facilities very clearly, very patient to help us check in.I really like the atmosphere of this hotel, which is quiet and elegant, so that people can relax. The attentive service of the staff was impressive.I surely will come next time.

Date of stay: January 2024
Trip type: Travelled with friends
Thank Xie Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Manager Front Office, Guest Services / Front Office at Hyatt Centric Victoria Harbour Hong Kong, responded to this reviewResponded 29 January 2024

Hello Xie Z,

Thank you for your staying with us recently and providing us with your valuable feedback.

We are glad to know that Venus was able to deliver excellent service to you during your stay. Your compliment is definitely an important recognition to us and it motivates us to maintain our service and product standard. We much appreciate your kind words. We always aim to provide a stay with “Hyatt Centric Experience” to guests.

Thank you once again for your lovely compliment and I did share your compliment with Venus.

Look forward to seeing you again in a not distant future.

Best regards,
Benny Leung
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2024

I really love their service.
We got upgraded service for our anniversary. We can enjoy checking- in in their lounge.They also upgraded our room that facing the harbour. We can enjoy hotbath with a great harbour view.
Thanks for upgrading our room,so that we can have a lovely celebration for our anniversary.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Wing Lok K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Manager Front Office, Guest Services / Front Office at Hyatt Centric Victoria Harbour Hong Kong, responded to this reviewResponded 29 January 2024

Dear Wing Lok K,

Happy Anniversary! Thank you for your staying with us recently and providing us with your valuable feedback.

We are thrilled to hear that you were impressed by our harbour view room and club lounge. Also, it is great to know that the overall experience was great. I would definitely share your great feedback with our team, as your kind words are the motivation for them to achieve further.

We wish to welcome you for another memorable stay again in the near future!

Best regards,
Benny Leung
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2024

Venus, the account manager of your hotel, has a very good attitude. She feels at home and the service is top-notch. It is a great experience to stay in your hotel! Will definitely visit again next time. The comfort of the room definitely makes you feel at home. Make traveling easy and enjoyable. Really want to thank Venus again for the customer service. Hope you all have a nice day

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank So M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Manager Front Office, Guest Services / Front Office at Hyatt Centric Victoria Harbour Hong Kong, responded to this reviewResponded 28 January 2024

Hello So M,

Thank you for your staying with us recently and providing us with your valuable feedback.

We are glad to know that Venus was able to deliver excellent service to you during your stay. Your compliment is definitely an important recognition to us and it motivates us to maintain our service and product standard. We much appreciate your kind words. We always aim to provide a stay with “Hyatt Centric Experience” to guests.

Thank you once again for your lovely compliment and I did share your compliment with our colleagues.

Look forward to seeing you again in a not distant future.

Best regards,
Benny Leung
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2024

I stayed at Hyatt Centric with my girlfriend during New Year Eva! Sharon greeted us during check in, we thanks for her warm welcoming and she made my girlfriend's New Year Eve memorable!
We will definitely come back to Hong Kong and we would love to stay here again!

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Alex F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Assistant Manager Front Office, Guest Services / Front Office at Hyatt Centric Victoria Harbour Hong Kong, responded to this reviewResponded 5 February 2024

Dear Alexfm8341cr,

A huge thank you for your amazing feedback to Hyatt Centric Victoria Harbour Hong Kong. It gives us great pleasure reading your delightful experience at the hotel!

We are thrilled to hear that you was impressed by hearty services specially our staff Sharon. We are glad that their perseverance and professionalism made your stay memorable in a positive way. I would definitely share your great feedback with the team, as your kind words are the motivation for them to achieve further.

We wish to welcome you for another memorable stay again in the near future!

Best regards,
Nick Nam
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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