The soundproof work of this hotel really need to improve. You can hear everything your next door is doing, e.g., talking on the phone, watching TV, packing, etc. And the noise got quite loud and obvious at night. Wifi is poor with slow connection. Room had a weird, unpleasant humid smell and the bathroom smelt like vomit between 8-9pm every night. The bed was quite narrow and small. The only nice thing about this hotel is the location.

I never rant about hotels but this is my WORST experience ever. Super disappointed with the customer service and the manager’s attitude. The air conditioner is always dropping dirty yellow droplets, on the floor, on my chair, on the outlets (which is a major electrical hazard). I saw tiny white bugs beside my bed. The washroom does not get the AC. The staff keep calling my phone when I say do not disturb. The cleaning guy touched my clothes and under wear while I was gone (I found out because he folded it, which is violating my privacy / uncomfortable) . Most importantly, they have hidden fees. The phone says I can make international calls but they didn’t say that there was a charge. I only knew when I went to the front desk and then they randomly slapped a $160 fee right in my face. Actually at first they said $22, so although I was already surprised, I gave in and paid. Theb they called me a few hours later to tell me I have to pay an additional $130 which I was shocked at because first of all, it never said I had to pay and when I asked the front desk to help me activate the long distance, he never mentioned it to me. Secondly, I would’ve just used wifi to call then if I knew. Thirdly, I don’t mind if I have to pay, but I absolutely am disgusted at hidden fees and false advertising, it is super unethical and unacceptable behaviour.

Very convenient location. A hassle free, clean and convenient hotel. Would recommend to young couples, or small families. Super budget friendly. Lots of restaurants closeby, right outside the MTR exit. Smack middle of TST