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All reviews cameron road great stay tsim sha tsui hotel lift great location mini fridge walking distance reception staff hotel located i highly recommend this hotel airport shuttle your luggage good size doorman exit mtr hkg
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2 - 7 of 85 reviews
Reviewed 5 August 2021

I never rant about hotels but this is my WORST experience ever. Super disappointed with the customer service and the manager’s attitude. The air conditioner is always dropping dirty yellow droplets, on the floor, on my chair, on the outlets (which is a major electrical hazard). I saw tiny white bugs beside my bed. The washroom does not get the AC. The staff keep calling my phone when I say do not disturb. The cleaning guy touched my clothes and under wear while I was gone (I found out because he folded it, which is violating my privacy / uncomfortable) . Most importantly, they have hidden fees. The phone says I can make international calls but they didn’t say that there was a charge. I only knew when I went to the front desk and then they randomly slapped a $160 fee right in my face. Actually at first they said $22, so although I was already surprised, I gave in and paid. Theb they called me a few hours later to tell me I have to pay an additional $130 which I was shocked at because first of all, it never said I had to pay and when I asked the front desk to help me activate the long distance, he never mentioned it to me. Secondly, I would’ve just used wifi to call then if I knew. Thirdly, I don’t mind if I have to pay, but I absolutely am disgusted at hidden fees and false advertising, it is super unethical and unacceptable behaviour.

Date of stay: August 2021
Trip type: Travelled solo
Thank angellP9396XL
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 November 2020

Very convenient location. A hassle free, clean and convenient hotel. Would recommend to young couples, or small families. Super budget friendly. Lots of restaurants closeby, right outside the MTR exit. Smack middle of TST

Date of stay: November 2020
Thank hhhsu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OTTO OTTO, Guest Services / Front Office at The Otto Hotel, responded to this reviewResponded 26 January 2021

Dear Guest,

Thank you for staying at The Otto Hotel and sharing your valuable comments with us.

We are glad to learn that you do very much enjoy your stay. Your compliments are truly
appreciated, and we look forward to the opportunity of welcoming you back again in the
not-too-distant future.

Best Regards,
Anthea Kwok
Assistant Reservation and Administration Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2020

Stayed for 8 nights here.
What I like about the hotel:
- Great location, 1 mins to Tsim Sha Tsui B2 exit. Easily to access many restaurants and
- Nice deco, wooden floor, contemporary simple design. good size of TV. The have space for suitcase (otherwise the room is quite small)
- At the moment really good price

Something you need to consider:
- I stayed in standard room and the size is quite small (15 sm) but I stayed alone so quite ok.
- The table they provide is quite small so if you need bigger table for doing work won't be convenient

Something I don't like:
- Sound proof is really poor. I can hear the noise / talking from the room next door if their voice is a bit loud. The first night I need to called reception to ask the next room to lower the voice.

In general it is a very good hotel and worth staying with the price of room, however if you are shallow sleeper you need to think twice to be honest.

Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
2  Thank jcch1025
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OTTO OTTO, Guest Services / Front Office at The Otto Hotel, responded to this reviewResponded 13 October 2020

Dear Guest,

Thank you for staying at The Otto Hotel and sharing your valuable comments with us.

We are glad to learn that you do very much enjoy your stay. Your compliments are truly
appreciated, and we look forward to the opportunity of welcoming you back again in the
not-too-distant future.

Best Regards,
Anthea Kwok
Assistant Reservation and Administration Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2020 via mobile

Nice price in a comfortable hotel. Staff are well trained amd friendly. Modern design room with excellent location and view. High security. Due to the event
the room rate is very very reasonable. Highly recommend.

Date of stay: July 2020
Trip type: Travelled with family
Thank Ericlywlyw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OTTO OTTO, Guest Services / Front Office at The Otto Hotel, responded to this reviewResponded 27 July 2020

Dear Eric,

Thank you for staying at The Otto Hotel and sharing your valuable comments with us.

We are glad to learn that you do very much enjoy your stay. Your compliments are truly
appreciated, and we look forward to the opportunity of welcoming you back again in the
not-too-distant future.

Best Regards,
Anthea Kwok | Assistant Reservation and Administration Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2020

There's not much that could be improved for this hotel. Location is perfect: taxis, metro, airport shuttle are just around the corner and many places can be reached quite conveniently by foot (if weather allows it). I enjoyed the excellent room, with a great bed, fantastic bathroom, high quality wifi and a nice view. Staff was super friendly and helpful. Even the security guards were friendly and always in good mood.
Not the cheapest place but definitely worth every penny. Would immediately decide to stay here again next time I'm in HK.

Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank taqqie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OTTO OTTO, Guest Services / Front Office at The Otto Hotel, responded to this reviewResponded 27 July 2020

Dear Guest,

Thank you for staying at The Otto Hotel and sharing your valuable comments with us.

We are glad to learn that you do very much enjoy your stay. Your compliments are truly
appreciated, and we look forward to the opportunity of welcoming you back again in the
not-too-distant future.

Best Regards,
Anthea Kwok | Assistant Reservation and Administration Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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