I never rant about hotels but this is my WORST experience ever. Super disappointed with the customer service and the manager’s attitude. The air conditioner is always dropping dirty yellow droplets, on the floor, on my chair, on the outlets (which is a major electrical hazard). I saw tiny white bugs beside my bed. The washroom does not get the AC. The staff keep calling my phone when I say do not disturb. The cleaning guy touched my clothes and under wear while I was gone (I found out because he folded it, which is violating my privacy / uncomfortable) . Most importantly, they have hidden fees. The phone says I can make international calls but they didn’t say that there was a charge. I only knew when I went to the front desk and then they randomly slapped a $160 fee right in my face. Actually at first they said $22, so although I was already surprised, I gave in and paid. Theb they called me a few hours later to tell me I have to pay an additional $130 which I was shocked at because first of all, it never said I had to pay and when I asked the front desk to help me activate the long distance, he never mentioned it to me. Secondly, I would’ve just used wifi to call then if I knew. Thirdly, I don’t mind if I have to pay, but I absolutely am disgusted at hidden fees and false advertising, it is super unethical and unacceptable behaviour.