We were originally scheduled for check in at the OTTO Hotel this morning on the 14th of July. However, due to some unforeseen circumstances and relative flight cancellations arising from Covid-19 we were unable to continue the reservation. We proceeded to ask for a cancellation and full refund. The general manager, Simon was extremely understanding in this situation and allowed a full refund although our booking was under the non refundable scheme. He even called up Agoda and explained everything and provided us with a local Agoda number to call. The whole thing was very efficient and we highly appreciate the Hotel, staff and Simons help. So as long as everything works out, I would definitely recommend this Hotel to everybody.

This hotel located in heart of TST (Tsim Sha Tsui) so I decided to book this hotel because it convenient for me travel especially you have subway just outside hotel and loads of taxi go pass the hotel not even that there a airport express bus just literally 5mins walk from the hotel.

Once I arrived in Hong Kong on 30th June after staying at Dorsett Hotel in Tsuen Wan for 14 days quarantine it's the worst hotel to stay so after the quarantine I decided not to stay there lucky I have plan this way back to stay in another hotel after quarantine since February.

Once I arrived to this hotel I greetings by security officer/ which they are really helpful and friendly helping you take to the lift and hotel lift and press the floor you need to for the reception

Arriving at the reception greeting from the reception staff they are friendly and helpful and I was too early to check-in so they let me check-in and they also see if the room is ready and the room was ready so they told me to leave your luggage at reception and come back an hour time your room should be ready so I come back an hour time and the room is ready and also they told me we have upgraded your room.

So I went to the room and check it out. I mean it's small but the hotel is lovely and room is fantastic and stylish but most important is the room is very clean to be honest you just need a room to sleep unless you going to stay in the room all day lol and it's reasonable price.

There is mini fridge which is free I think it one time according to the reception because there no pricelist of the drink in the mini fridge.l but the cleaner top it up everyday when cleaning the room. I haven't take any drink after they top up the fridge. If you have taken any drink after they top up the fridge let me know lol.

The only thing is there no hdmi input or google casting also the cable TV is not HD only the local channel is HD. Overall the stay is so perfect because the hotel is near to all local restaurant, shopping district and bars.

I would like to say thank you all the staff.

I would love to come back and stay here and that I will be definitely for the price I pay for and definitely recommend friends and family to stay this amazing hotel.