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Reviewed 22 June 2020 via mobile

This hotel located in heart of TST (Tsim Sha Tsui) so I decided to book this hotel because it convenient for me travel especially you have subway just outside hotel and loads of taxi go pass the hotel not even that there a airport express bus just literally 5mins walk from the hotel.

Once I arrived in Hong Kong on 30th June after staying at Dorsett Hotel in Tsuen Wan for 14 days quarantine it's the worst hotel to stay so after the quarantine I decided not to stay there lucky I have plan this way back to stay in another hotel after quarantine since February.

Once I arrived to this hotel I greetings by security officer/ which they are really helpful and friendly helping you take to the lift and hotel lift and press the floor you need to for the reception

Arriving at the reception greeting from the reception staff they are friendly and helpful and I was too early to check-in so they let me check-in and they also see if the room is ready and the room was ready so they told me to leave your luggage at reception and come back an hour time your room should be ready so I come back an hour time and the room is ready and also they told me we have upgraded your room.

So I went to the room and check it out. I mean it's small but the hotel is lovely and room is fantastic and stylish but most important is the room is very clean to be honest you just need a room to sleep unless you going to stay in the room all day lol and it's reasonable price.

There is mini fridge which is free I think it one time according to the reception because there no pricelist of the drink in the mini fridge.l but the cleaner top it up everyday when cleaning the room. I haven't take any drink after they top up the fridge. If you have taken any drink after they top up the fridge let me know lol.

The only thing is there no hdmi input or google casting also the cable TV is not HD only the local channel is HD. Overall the stay is so perfect because the hotel is near to all local restaurant, shopping district and bars.

I would like to say thank you all the staff.

I would love to come back and stay here and that I will be definitely for the price I pay for and definitely recommend friends and family to stay this amazing hotel.

Date of stay: June 2020
Trip type: Travelled on business
3  Thank kbtang88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THEOTTO, Manager at The Otto Hotel, responded to this reviewResponded 2 July 2020

Dear kbtang88,

Thank you for staying at The Otto Hotel and sharing your valuable comments with us. We are glad to learn that you do very much enjoy your stay. Your compliments are truly appreciated, and we look forward to the opportunity of welcoming you back again in the not-too-distant future.

Anthea Kwok | Assistant Reservations and Administration Manager

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Reviewed 7 February 2020

We booked this trip at the height of unrest of HKG, tourism has dropped 40% prices are soft, we got a great deal, by the time we got there, Coronavirus was started to inflict fear, prices were dropping even more, hotel is in the heart of TST, walking distance to all transport, TST metro station is just 100meter away, new hotel of less than 2 years, well kept, wonderful staff, rooms are small, but works if you only want a place to wash and sleep.

Room tip: were on 16th Fl, nice and quiet, only 4 rooms per floor
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank L8096WRsamuelc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THEOTTO, 經理 at The Otto Hotel, responded to this reviewResponded 12 February 2020

Thank you so much for your positive rating and reviewing to The Otto Hotel Hong Kong. It was our pleasure to have had the opportunity of serving you. We will keep continuous improvement of hotel service and making sure to provide a high quality service to all hotel guests for future.

Thanks again for sharing your treasure comments. I and all teams look forward to welcoming you again on your next Hong Kong trip.

Anthea Kwok | Assistant Reservation and Administration Manager

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Reviewed 3 February 2020

We have planned to stay in the beautiful OTTO Hotel for 3 nights. But due to some circumstances we were not able to travel, and the hotel was very responsive and generous to handle this issue.
THANK YOU very much to the whole staff of the hotel. We will definitely consider you on out next trip to Hongkong.

Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
Thank Tembo01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THEOTTO, Senior Guest Services Officer at The Otto Hotel, responded to this reviewResponded 4 February 2020

Thank you so much for your positive rating and reviewing to The Otto Hotel Hong Kong. It was our pleasure to have had the opportunity of serving you. We will keep continuous improvement of hotel service and making sure to provide a high quality service to all hotel guests for future.

Guest Services Team | BY

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Reviewed 28 December 2019

Pros: Close to TST subway, obviously many shops and restaurants around, even to crowded for some people.
Great blackout curtains. Staff very polite, specially the door mam.
Fast and reliable WIFI.
Clean room, clean toilet. Great shower. Aircond worked perfect.

Cons: Bed was really uncomfortable, hard mattress. Weird smell from the carpet on the entrance of the hotel.

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Meli2302
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THEOTTO, Front Office Manager at The Otto Hotel, responded to this reviewResponded 29 December 2019

Thank you for your comments and we will convey your feedback to management for improvement.

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Reviewed 28 December 2019

GOOD
The staff is relatively better than in other hotels in Hong Kong.
The shower is great.
Good view from the room.
Center of TST.
Good decoration.
Internet is good.

BAD:
The street is probably one of the most crowded of HK. It's very hard to walk there.
The room is too small
The bed is VERY small
The pillow is too big and too hard, I could not use it to sleep.

Date of stay: December 2019
    • Value
    • Location
    • Service
2  Thank Benoit R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THEOTTO, Front Office Manager at The Otto Hotel, responded to this reviewResponded 29 December 2019

Thank you for your comments and we will convey your feedback to management for improvement.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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