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starsinjapan

Great location and service

5.0 of 5 bubblesReviewed 6 Aug 2024
I've stayed at this hotel a few times, but it's been many years since the last time (I think it was pre-COVID). It's still a beautiful hotel in an amazing location in K11 mall. Super convenient to the MTR. As a Globalist, I received a suite upgrade with a wonderful view, and since it was my husband's birthday, we also got a little cake. The lounge was nice and we had our breakfasts there, it was never crowded. The service was great throughout the stay. Overall, a solid stay that I'd recommend over and over.
Date of stay: July 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Per Kredner, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review
Responded 6 Aug 2024
Dear starsinjapan,

Thank you for sharing your stay experience. I was delighted to learn that you had an excellent stay with us. It was a pleasure to receive your compliments on our overall services. Your positive feedback has encouraged us to keep up the good work!

Thank you for staying with us.

We look forward to welcoming you back again soon.

Warm regards,
Per Kredner - General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,085)
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All reviews tsim sha tsui art mall chin chin bar nathan road chinese restaurant convenient location direct access rain shower excellent location the club lounge breakfast buffet shopping centre corner room harbour view kowloon station late check mobile phone
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Reviewed 4 August 2024 via mobile

For 25 years I have been coming to Hong Kong. In my opinion, Hyatt is the best and reliable brand in Asia-Pacitic. I am now top tier Globalist and plan to stay at many Hyatts in Asia-Pacific as I have. However, my previous review I was live with The Regent Hong Kong as it is the best of the best and the best views with large sized rooms . Better than The Peninsula. Sheraton is very old and not pursuing Marriott status at all. I however stand by my visits to Hyatt Regency Tsim Tsa Tsui over The Regent (which I do love) as it was significantly more expensive and I have the perks of the lounge, breakfast, great location and the staff are extremely attentive and kind.

The location is absolutely great. Right in the middle of Tsim Tsa Tsui. The hotel is very comfortable and very nice. Very good harbour views from the rooms. The rooms are not huge but they aren't tiny either . Very comfortable.

The Club Lounge is nice and the staff are amazing. Elsa is a major asset to the hotel. Everyone was very kind and attentive. The food was very good. Way better than the burger I had at The Peninsula( major rip off ).

Lam the doorman was very helpful. I feel Hyatt provides a very consistent positive experience throughout its brand. As opposed to Marriott where you can have a very nice hotel and have a very old hotel where it feels like a 3 star like The Sheraton. That is why I stick with Hyatt. Hyatt Regency Tsim Tsa Tsui is a very solid 4 star hotel in a great location. Solid 5 stars I recommend The Regent or Rosewood. I am happy with Hyatt Regency Tsim Tsa Tsui as I enjoy my Globalist benefits .In North America or Europe, it would be 2-3xs more expensive.

I really enjoyed my stay at Hyatt Regency Tsim Tsa Tsui and plan the stay there again soon.

Room tip: Deluxe Harbor View Rooms
Date of stay: August 2024
Trip type: Travelled solo
Thank Brett M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Per Kredner, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded 5 August 2024

Dear Brett M,

Thank you for sharing your stay experience. I was delighted to learn that you had an excellent stay with us. It was a pleasure to receive your compliments on our overall services and to Elsa at Regency Club and Lam at Concierge. Your positive feedback has encouraged us to keep up the good work!

Thank you for staying with us.

We look forward to welcoming you back again soon.

Warm regards,
Per Kredner - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2024

When we got to the hotel the staff was very nice and efficient especially the front dest manager, Kit. She worked very hard to give us an outstanding stay. She even booked us an appointment to a 2 Michelin star restaurant! Overall the room was comfortable and the service was great from not just Kit but everyone in the hotel!

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jolietran13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Per Kredner, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded 5 August 2024

Dear Trail14010477309,

Thank you for sharing your stay experience. I was delighted to learn that you had an excellent stay with us. It was a pleasure to receive your compliments on our overall services and to Kit our Front Office Manager. Your positive feedback has encouraged us to keep up the good work!

Thank you for staying with us.

We look forward to welcoming you back again soon.

Warm regards,
Per Kredner - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024

I must express my wholehearted appreciation to the Hyatt Tsim Sha Tsui Hotel staff. When it comes to handling my overseas conference guests, Kit Ip, Arthur Lam, and Steven take care of all the pre-registration work so that my guests do not have to go through the counter. My guests were welcomed and greeted throughout the hotel, including at the concierge and in the business lounge.

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HomerY7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Per Kredner, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded 1 August 2024

Dear HomerY7,

Thank you for sharing your stay experience. I was delighted to learn that you had an excellent stay with us. It was a pleasure to receive your compliments on our overall services and to Kit, Arthur and Steven at Front Office and our colleagues at Concierge and Regency Club Lounge. Your positive feedback has encouraged us to keep up the good work!

Thank you for staying with us.

We look forward to welcoming you back again soon.

Warm regards,
Per Kredner - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

Location is the best with direct connection to MTR and all the exits to various places, such as Avenue of Star, Harbour City, Kowloon Garden, The ONE and Mira Place shopping Mall with walking distance. Hotel staff is very helpful and pleasant.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Stay729581
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Per Kredner, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded 31 July 2024

Dear Stay729581,

Thank you for sharing your stay experience. I was delighted to learn that you had an excellent stay with us. It was a pleasure to receive your compliments on our overall services. Your positive feedback has encouraged us to keep up the good work.

Thank you for staying with us. We look forward to welcoming you back next time.

Best regards,
Per Kredner - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2024

Room was comfortable and everything I needed was available. Prior to arrival I requested an exercise mat to be placed in my room and it was there. This is a standard request I make from all hotels that I stay in and surprisingly so far all have complied except one in Prague. Thank you for the service.

The Hyatt had a 40% discount on food and beverages consumed at any restaurant or bar. This encouraged me to have most of my meals in-house. I don’t favour buffets and choice available at the Cafe on A La carte menu was poor. Service at the Cafe lacked professionalism I have experinced at similar international chain hotels.

Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 9tarayad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Per Kredner, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this reviewResponded 31 July 2024

Dear 9tarayad,

Thank you for sharing your stay experience. I was delighted to learn that you had an enjoyable stay with us. It was a pleasure to receive your compliments on our overall services. Your positive feedback has encouraged us to keep up the good work.

Thank you for your support to our restaurants and bar. I was concerned to learn that the menu choices and service at Cafe did not meet with you expectation on this occasion. Please rest assured that your feedback has been shared with my team to follow up. We thank you for bringing this to our attention.

Thank you for staying with us. We look forward to welcoming you back next time.

Best regards,
Per Kredner - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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