Overall the staff at the Hyatt Regency Hong Kong Tsim Sha Tsui seemed unaware of the benefits that should be afforded Guests of Honor. Although upgraded rooms were provided for the majority of the four rooms that I booked as Guests of Honor, there was significant resistance when I informed the staff that my guests should be provided a standard suite upgrade, if available.

In addition, I was shocked at the lack of effort by the staff or, rather, unwillingness to accommodate us as we attempted to eat together on the first evening of our stay. We checked in late after a long flight and the Regency Lounge just closed and no nearby places were offering dine-in opportunities. As we booked five rooms for 15 guests, including elderly and young, I was hoping that the Hyatt Regency would be able to offer some shared space that we could use to gather and eat together. Instead, we were promised a small, outlying space by one staff member only to have it rejected by another moments later. We ended up jamming all fifteen guests into one of our cramped rooms and hurriedly woofed down our food while whispering as we tried in vain not to disturb the adjacent room's guests.

I bumped the property rating up one star based on good location and ease of access from public transportation. But, otherwise, the service or lack thereof from this Hyatt property was shocking, especially in light of my other Hyatt Globalist stays on this trip in Bangkok and Koh Samui, Thailand.