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Reviewed 2 weeks ago

Room was spacious as we stay in Family Quad. Only has small window. The mattress was hard and with nosy sound. Minute to metro. Surround by eatery, 7-11. The staff was helpful when we asked help to combine the single bed into double.

  • Stayed: November 2018, travelled with family
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Review collected in partnership with this hotel
Thank Trek07295524113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCityview, Manager at The Cityview Hong Kong, responded to this reviewResponded 2 weeks ago

Dear Trek07295524113,
Thank you for taking the time to share your experience with us. We are glad that you enjoyed our staff service and room size. Besides, we also noted your comment on the mattress and noisy sound disturbance. We are sincerely apologize to cause any inconvenience to you. We will certainly review wit the team for further improvement. Once again, thank you for your constructive feedback and we hope to have another opportunity to welcome you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Good Location, Near MRT and Restaurant, Good Service, Room very Clean ..But if the room at old zone is not good and the wifi is poor signal,and Last visit was 3 people, but got only 2 beds. Staff should recommend.

  • Stayed: November 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank izeespace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCityview, Manager at The Cityview Hong Kong, responded to this reviewResponded 2 weeks ago

Dear izeespace,
Thank you for taking the time to share your experience with us. Please accept our sincerely apologize to cause any inconvenience and disappointment to you. We will certainly review the team for further improvement and recommendation to our guest as same as this case. Once again, thank you for your constructive feedback and we hope to have another opportunity to welcome you again in the near future.

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Reviewed 2 weeks ago

· Very nice lobby and super friendly staff. Good area with many restaurants and markets around. Very close to the Metro, only a 2 minutes walk.

· The Economy rooms are super small. We made a 3 weeks China trip and had a problem to find places for the luggage. The aircon in the first night blowed only very cold air in the room. After we told it at the reception, they "repaired" it - with the result that now only came too warm air. At the end we got an upgrade to another room, where the aircon worked perfect and the room had a good size - but was amazing loud in the night. This is a 4* hotel but only has single glass windows with no noise reduction and when there is a hospital nearby and the ambulances come and leave very noisy, it´s not a good sleep.

Mattress was hard, as usual in China.

First we thought that the hotel provides no tea, coffee and kettle. When we left the first room and checked the drawers we found tea and a kettle, no coffee. We had no chance to look in the drawers, because the tiny rooms was full with our luggage so we can´t open the drawers.

Also they have no smoking area. If you want to smoke you have to go to a place infront of the hotel area - but there is no ashtray or bin, so it´s full of empty beer cans and butts. Looks bad.

Room Tip: If you have more luggage than a small bag avoid the economic room
  • Stayed: November 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Travelblogger-CNX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this reviewResponded 2 weeks ago

Dear Travelblogger-CNX,

Thank you for taking the time out to write your concerns, informing us the unpleasant experience you have encountered. The less desirable experience you described in your review causes us deep concern. Please accept our sincere apologies for any inconvenience and disappointment that have caused you.

Kindly rest assured that your comments will be immediately addressed and we hope this experience will not alter your confidence in The Cityview.

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Reviewed 2 weeks ago

Although it is located at a good location. However this time round after renovation, rooms were smaller. Water tap was spoilt. Got to turn to extreme right which is meant for cold water for the hot water instead.

  • Stayed: October 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank BabyJo1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCityview, Manager at The Cityview Hong Kong, responded to this reviewResponded 2 weeks ago

Dear BabyJo1012,
Thank you for taking the time to share your experience with us. Please accept our sincerely apologize to cause any inconvenience and disappointment to you. We will certainly review with the team for further improvement to avoid this case. Once again, thank you for your constructive feedback and we hope to have another opportunity to welcome you again in the near future.

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Reviewed 2 weeks ago

Room was spacious as we stay in Family Quad. Service staff at reception is okay but the cafe service staff generally was not good except for Jacob who is willing to go extra miles. Lady Security guard keep on staring while we waiting for our driver which doesn't feel good. But would definitely stay again if travel to HK.

  • Stayed: November 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jiahui34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCityview, Manager at The Cityview Hong Kong, responded to this reviewResponded 2 weeks ago

Dear Jac Z,
Thank you for taking the time to share your experience with us. We appreciate your nice compliments on our room size and willing to return to us on your next return; besides, we also noted your comment of our staff performance and attitude, we will definitely review with the team for further improvement and will provide more internal training for team as well. Please accept our sincerely apologize to cause any inconvenience to you. Once again, thank you for your constructive feedback and we hope to have another opportunity to welcome you again in the near future and provide you another pleasant stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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