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Reviewed 6 November 2018

· Very nice lobby and super friendly staff. Good area with many restaurants and markets around. Very close to the Metro, only a 2 minutes walk.

· The Economy rooms are super small. We made a 3 weeks China trip and had a problem to find places for the luggage. The aircon in the first night blowed only very cold air in the room. After we told it at the reception, they "repaired" it - with the result that now only came too warm air. At the end we got an upgrade to another room, where the aircon worked perfect and the room had a good size - but was amazing loud in the night. This is a 4* hotel but only has single glass windows with no noise reduction and when there is a hospital nearby and the ambulances come and leave very noisy, it´s not a good sleep.

Mattress was hard, as usual in China.

First we thought that the hotel provides no tea, coffee and kettle. When we left the first room and checked the drawers we found tea and a kettle, no coffee. We had no chance to look in the drawers, because the tiny rooms was full with our luggage so we can´t open the drawers.

Also they have no smoking area. If you want to smoke you have to go to a place infront of the hotel area - but there is no ashtray or bin, so it´s full of empty beer cans and butts. Looks bad.

Room tip: If you have more luggage than a small bag avoid the economic room
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Travelblogger-CNX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this reviewResponded 7 November 2018

Dear Travelblogger-CNX,

Thank you for taking the time out to write your concerns, informing us the unpleasant experience you have encountered. The less desirable experience you described in your review causes us deep concern. Please accept our sincere apologies for any inconvenience and disappointment that have caused you.

Kindly rest assured that your comments will be immediately addressed and we hope this experience will not alter your confidence in The Cityview.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

Although it is located at a good location. However this time round after renovation, rooms were smaller. Water tap was spoilt. Got to turn to extreme right which is meant for cold water for the hot water instead.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank BabyJo1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCityview, Manager at The Cityview Hong Kong, responded to this reviewResponded 7 November 2018

Dear BabyJo1012,
Thank you for taking the time to share your experience with us. Please accept our sincerely apologize to cause any inconvenience and disappointment to you. We will certainly review with the team for further improvement to avoid this case. Once again, thank you for your constructive feedback and we hope to have another opportunity to welcome you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

Room was spacious as we stay in Family Quad. Service staff at reception is okay but the cafe service staff generally was not good except for Jacob who is willing to go extra miles. Lady Security guard keep on staring while we waiting for our driver which doesn't feel good. But would definitely stay again if travel to HK.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jiahui34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCityview, Manager at The Cityview Hong Kong, responded to this reviewResponded 6 November 2018

Dear Jac Z,
Thank you for taking the time to share your experience with us. We appreciate your nice compliments on our room size and willing to return to us on your next return; besides, we also noted your comment of our staff performance and attitude, we will definitely review with the team for further improvement and will provide more internal training for team as well. Please accept our sincerely apologize to cause any inconvenience to you. Once again, thank you for your constructive feedback and we hope to have another opportunity to welcome you again in the near future and provide you another pleasant stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

Had some minor problems.- Front deskCould not stay near by my father's room.The lady could not find my friend's information.- Room cleaning.Don't know the reason but the lady didn't replace the bath towel.Everyday with the same towel.- Room serviceOne lady came to my room bringing something that I didn't request. It was almost 1am and I was sleeping. - Mobile phoneSomehow the phone didn't connect to the internet. Could not use it at all.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Compass31191826213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCityview, Manager at The Cityview Hong Kong, responded to this reviewResponded 6 November 2018

Dear Compass31191826213,
Thank you for taking the time to share your experience with us. We regret to hear that you are not satisfied with our staff performance. Please accept our sincerely apologize to cause any inconvenience and disappointment to you. We take your comment seriously and reminded the team for further improvement. Once again, thank you for your constructive feedback and we hope we will have the opportunity to welcome you back in the future where we will try our best to make your stay more enjoyable.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018

Stayed for 2 nights for a work trip and was awoken to the sound of heavy building work the first morning causing me to lose sleep and be late for a very, very important meeting. On check in no mention was made regarding the massive building project. This is very poor management from the hotel. When I complained the staff were nonchalant at best and I found them to be average as a whole.The hotel is clean and well located. My praise stops there!Such a shame as I'm a regular visitor to HK but will be returning in a few weeks and have booked the Eaton whereby I am very well looked after and the staff are receptive of any issues incountered.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Hanhannaman_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this reviewResponded 6 November 2018

Dear Hanhannaman_11,

Thank you for staying with The Cityview on your recent visit. We are sorry that your stay fell short of expectation and have taken your comments full to heart. You may rest assured that we would strive on improving our services and facilities.

I also understand that you were staying at the economy room your last visit and you may want to check out on our website and try book our Premier rooms, which are more suitable for you.

We hope to have another opportunity to welcome you back and offer you a most pleasant stay in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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